I went looking to see if the software for the Ethernet Routing Switch 5000 v6.1.5 had been posted to the old Nortel support website when I found that all the software and documentation had been removed. I haven't spent too much time on the Avaya … [Continue reading]
Is troubleshooting a dwindling skillset?
As an Information Technology professional I've noticed a growing trend lately around a specific skillset, troubleshooting. I'm not just talking about vendors and Customer Support personnel but all professionals working in the Information Technology … [Continue reading]
Packet Capture on a Blue Coat ProxySG Appliance
A large number of colleagues recently had their leased laptops refreshed with a new model and they chose to install Windows 7, a decision which I can't really fault. Unfortunately as with many things these days we quickly found a few issues, one of … [Continue reading]
Ethernet Routing Switch 8600 Software Release v5.1.4.0
Avaya has released software v5.1.4.0 for the Ethernet Routing Switch 8600. There are a few new features in this software release that are designed to further improve the ability of the network to recover from a network/link/switch failure with … [Continue reading]
Avaya Password Reset – DoH!
I tried to reset the password to my Avaya account earlier in the week and received a not so standard HTML email message;I opened a trouble ticket with Avaya to try and report the problem... no response yet. I had to open the raw HTML source … [Continue reading]
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