technology, networking and IP telephony
Aspect pitching Nortel customers
Over the past few weeks you may have noticed the Aspect advertisements (see copy left) all over this blog and the discussion forums. This evening I decided to take a look at Aspect’s advertising campaign and fine out what all the excitement was about.
Aspect is hosting a webinar on Tuesday, March 9th at 11:00AM EST / 8:00AM PST hoping to discuss with current and future potential customers how the integration of the Nortel and Avaya product lines might affect them.
Aspect is a well known provider of large contact center solutions. I hope to personally listen in and see what Aspect has to say. I’d be curious if/how Aspect will also be pushing their Unified Communications solutions.
Cheers!
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I had decided to skip the Avaya/Nortel Roadshow in Philadelphia, PA because I didn’t believe they had anything new to share – apparently I was right. So I decided to join the Aspect webinar and listen in on the presentation.
Ian Jacobs provided a very generic view of how contact centers are morphing with the technology. Under 49% of customer contact was through traditional inbound dialing. About 19% was through outbound dialing where the contact center calls a user back. and then the remainder was divided up into IM (web chat), Email and other. It was a decent presentation which seemed to stress that non-telephony means of accessing the contact center were only going to grow if not explode given the available technology – unified communications.
In the end though I guess there was only so much you can cram into 60 minutes. I was hoping for some technical comparision between Avaya/Nortel and Aspect solutions but none was really forthcoming.
Cheers!