Avaya has released version 10.05.100 of their VPN client (formerly Contivity client) that supports both 32-bit and 64-bit versions of Windows 7. This single client supports the following operating systems (in both 32-bit and 64-bit versions);
- Windows XP
- Windows Vista
- Windows 7
The following feature has been added;
Integrated smart card PIN prompt (wi00565664)
When users use smart cards, normally the smart card reader applications and the operating system handle the context setup, i.e. they pop up PIN prompt and PIN verification. However, with the introduction of Windows 7/Vista’s “Session 0 isolation”, this mechanism does work for some smart cards any longer. Their PIN prompts get blocked by “Session 0 isolation” when the calling applications run as services.
In this release, we take care of the smart card context setup within our client in a way that is compatible with the OS that users can continue using smart card based authentication smoothly as before.
The following issues were resolved;
- wi00889552 – On Windows 7, when AVC establishes a SSL VPN tunnel, it identifies its local OS to Avaya VPN Gateway (AVG) as Vista.
- wi00888226 – Certificates not available for selection if there are certificates installed on the PC that do not have a Subject field
- wi00896822 – Occasionally the upgrade install on Windows XP 64-bit doesn’t install the driver properly.
You should refer to the release notes for all the details.
I will continue to host both the 32bit and 64bit installation files here on my blog for download until such time as I run out of bandwidth or someone from Avaya objects (whichever occurs first).
If you feel so inclined why not leave a comment, even if it’s just to say “Hi!”.
AVC32-10.05.100.exe (MD5SUM HASH – 08f1a124ec969333680f883580327009)
AVC64-10.05.100.exe (MD5SUM HASH – 4174ea5afba84ad496356744a7ac579e)
Cheers!
Updated: June 29, 2012
You’ll find the new client here.
Many thanks for hosting this! My university is rather slow with the client update roll-outs.
You’re very welcome Matt!
Thanks for hosting the clients!
Thanks for the comment L!
Many thanks for the hosting Michael. I found the download on the Avaya support site but couldn’t download it. Most peculiar but your host solved the problem in a fraction of the time it would have taken me to contact Avaya support etc.
I just want to say thank you for hosting the clients. Even our vendor is not able right now to download the new updates.
Thanks again!
Thank you so much for this post!
A big thank you from myself and on behalf of all others!
You are the only way for many of us to get our VPN client updated.
Thanks again.
Your very welcome Stephane!
Thanks for the comment!
I am trying to figure out a problem, I wonder if you have any ideas why I can connect to a VPN with the old Nortel CVC ver 6 but not with the ver 10?
I’m forced to install XPMode in order to run that old client version and suppose the router itself may be running ancient software, too. But since the demise of Nortel I’m not sure who to ask questions about what client software versions are compatable with what router versions.
Hi Estebon,
The answer you seek is on page 15 of the Configuration manual.
Version 10.01 and higher is supported by AVR v7.x and 8.x
Version 10.01 and higher is supported by AVG v6.0.13 and higher, v7.x and v8.x
You’ll need to find out what version of software your back end infrastructure is running.
Good Luck!
note, the above issue results in a message that appears to be constant for me, but reported as resolved in version 10.04.108 when it occasionally happens: “activating VPN adapter failed”
When we have users with this issue it normally indicates that they are missing the “Base Filtering Engine” service. This service is normally removed by a virus. This is also for Windows 7 systems. Not sure if this would apply to XP.
Will Nortel Avaya VPN client connect to any vendor’s VPN Gateway (i.e. Netscreen)? I heard that it will only connect to a Nortel Gateway.
Hi Mike,
The Avaya VPN Client is designed just to connect to the Avaya VPN Router or Avaya VPN Gateway.
Cheers!
Does this include the Nortel Contivity Gateway?
The Avaya VPN Router (AVR) was formerly known as the Nortel Contivity Extranet Gateway, so yes it definitely includes it along with the newer Avaya VPN Gateway (AVG) which was formerly known as the Nortel SSL VPN Gateway 3050/3070.
Good Luck!
Thanks!
Hi Michael,
Can you please confirm whether Avaya VPN client is freeware or not? Currently I’m using Nortel VPN client v.10.4.016.
thanks,
Rajesh.
Hi Rajesh,
The software itself is not freeware. However, an unlimited license is provided with the purchase of a Avaya VPN Router (formerly Nortel Extranet Contivity Gateway) for all Windows clients. Avaya does not (for whatever reason) make the client available to users but only to customers that have a current maintenance contract.
Good Luck!
Hi Michael,
Thanks for the reply. I cannot go for higher version because of license issue. Currently when I lock my PC for more that 10mins, my VPN gets disconnected. So, can you help me out with any workaround.
Thanks in advance.
Regards,
Rajesh.
Hi Rajesh,
You would need to take that up with whomever is managing your VPN router. It’s possible that they have a 10 minute idle timer set on the tunnel configuration.
Cheers!
Hi Michael,
My colleagues are also using same VPN tunnel on windows XP, but they dont have any problems. Pleaes suggest.
Do you have know how keep the tunnel tp. Also, can you suggest me how to use CISCO VPN to connect.
Thanks,
Rajesh.
Hi Rajesh,
You can’t use the Cisco VPN client to connect to an Avaya VPN router, the same is true of the reverse.
You really need to speak with your IT staff or whomever is managing the VPN router. What do the logs say on the VPN router, what do the logs say on the VPN client? There’s really nothing I can suggest other than contact the responsible party and troubleshoot the problem with them. The configuration information for the client is entirely controlled through the back end VPN router with the exception of the group authentication and user authentication information. There are no settings to tweak, they are all controlled from the VPN router.
Good Luck!
Hi Michael,
Since upgrading to Avaya VPN Client Release 10.05.100 Windows 7 Ultimate IPSec/Harware Token, I get the error “failed to connect for the following reason: authentication failure” when trying to connect. I have used previous versions with no issue for approx 10 years, any ideas? Thanks. Lorne.
Hi Lorne,
You’re probably missing the group authentication information. I would advise that you contact the administrator of your Avaya VPN Router and confirm with them the client configuration. You should probably confirm with them that they are running a version of software that supports the 10.05.100 VPN client.
Sorry I can’t offer more help!
Hi Michael,
Have you got any ideas on whether Avaya’s current Tunnelguard client (which I only have an old 2003 Nortel version of) works with Windows 7?
If so, would you be so kind as to post it on your blog as well?
Cheers,
Paul.
Hi Paul,
I never really utilized TunnelGuard so I don’t have a copy, sorry.
Cheers!
Hi Michael,
Thanks for your reply; I have entered the Group Authentication correctly. I can confirm that I also contacted my IT Support and they told me my account had locked out; I had them reset it but resorted back to version NVC32-10.01.103 which does not lock my account, any reason why the new version would? Thanks.
thanks,
You’re very welcome Ching!
Hi.
Each time I launch Avaya VPN my Internet connection goes off. When I disconnect VPN the Internet goes on again. Any idea where is the problem ?
Thank you.
AB
Hi Abdel,
That’s a function of the VPN configuration… you’d need to speak to whomever manages your VPN router/gateway. They would need to enable Split Tunneling to allow you to maintain your connection to the Internet outside of your VPN tunnel.
Cheers!
Hi Michael,
Thanks for hosting this software. I am on a client site that uses this software and I am having install issues and I haven’t found anything that sounds like my issue by searching on google. I am running Windows XP Pro. I started trying to use version 10.04.108 as this is what I was provided, I have also tried this newest version. For both versions the install hangs up about 3/4 through and never finishes, I let it go all night. The desktop icon and startup shortcuts are there but they don’t work. If I try to install/uninstall I get an error saying an install is partially done. Eventually I have to forcefully quit it via task manager. After a reboot I had no network connections (no LAN, not wireless etc) and had to do a system restore to get back where it was. Do you have any suggestions? Thanks for any help!
– Ben
Hi Ben,
Unfortunately the only easy solution you’ll probably find is to rebuild (re-image) your machine by formatting the hard disk and re-install Windows XP. I’ve seen a lot of odd issues over the years and with all the different root-kits and malware out in the wild and it’s really difficult to try and resolve or identify these types of problems. While that’s usually the last resort you can try and make sure that any older clients are fully removed (un-installed) and that any other VPN clients (Cisco, Juniper, etc) are also removed. You could also try to reset your TCP stack, http://support.microsoft.com/kb/299357.
Sorry I don’t have better information.
Good Luck!
Hi Michael
I am on Avaya VPN client 10.05.100 with Win7.By connecting through Wireless Adapter to my Home n/w and then connecting to my company n/w through VPN client I am getting the Home n/w ‘s IP while pinging the Full qualified name of my machine….
Through a LAN connection the above ping shows me the correct Office IP.
IP Config shows both the network IPs[Office/Home]..
Any thoughts why the local system name is not resolved to virtual ip after connecting through Avaya/Wireless connection/Win 7 system..?
Appreciate your help
Thanks
Subin Babu
Hi Subin,
I’m not following you all that well. Are you saying that connected to wireless the client doesn’t work but hard wired it does work?
The Avaya (formerly Nortel) VPN client has never worked very well over a wireless connection. If your wireless connection is constantly dropping (little wireless box pops-up every once-n-while) then your probably best to say with a wired connection.
Cheers!
Hi Michael
Sorry if it was not clear.
The issue is ‘local computer name’ do not resolve to virtual IP after connecting to my Office N/w through Avaya and the main internet connection is wireless…
If I ping my system it still shows the 192.XX.XX.XX IP[My Home Internet IP Range] instead of the 159.XX[Office IP Range].
Thanks
Subin Babu
Hi Subin,
You’ll need to check the properties of your LAN and WLAN connections. Are you using a local HOST file?
You need to see what the name resolution order is when you are connected to via the two different methods. Look at the DNS and WINS servers and HOST file entries.
Cheers!
Thank you Mike for the right direction…I tried changing the metric parameter on the Wireless Lan adapter to a higher value than the Avaya adapter which did the trick.The IP on the machine resolves as expected now…
Thanks again for the help.Have a nice weekend
Thanks
Subin Babu
I’m happy to hear that you were able to resolve the problem.
Cheers!
Hi Michael,
first of all thx for your great work and blog !
We have an issue with VPN client. After starting and giving credentials, everything looks normal, the client says connecting and shows a Window with the company rules to accept. So far so good, looks like it is connected but when I check, there is no tunnel established. Clicking on VPN Icon gives an error message: “Failed to connect to VPN Service component”
Any idea ?
Thx,
Thomas
Hi Thomas,
It’s difficult to say exactly what’s going on. Have you looked at the logs?
The issues can sometimes be problems with the personal computer, specifically Windows XP or sometimes issues with the communications. Has it ever worked? Do you have another PC to test it on? Have you checked with the people supporting the VPN router?
At a minimum you could try uninstalling and reinstalling the client. You should also verify that you don’t have any other VPN clients install as they’ll usually interfere with each other.
Good Luck!
We have a small amount of users that receive this error and it seems to indicate that the “Nortel VPN Service” is not running. What seems to happen is that the user will connect, accept the banner but the connection stops because the service is being killed for some reason. If you launch the client again you will then be presented with the “Failed to connect to VPN Service component” error. You can go into services to start the service again and they can then attempt to connect again. In our case there are only certain servers that seem to be causing this issue for users. We do not yet know why the service is dying.
Thank’s Mike for providing the software and the updated information. I do really appreciate that!
Best regards
Thanks for taking the time to leave a comment.
I should probably close this thread and update the post since there’s a newer version of the Avaya VPN client available for download at this URL;
http://blog.michaelfmcnamara.com/2011/12/avaya-vpn-client-release-10-05-150-for-windows-7/
Cheers!
Hi Michael,
My office laptop is loaded with windows xp, and I am able to connect to corporate network using Juniper network connect.
Now I want to access corporate network(intranet) from my personal laptop as well, which is running on Windows 7. Unfortunately, juniper network client is available and supported on Windows Xp/2000 only.
I then found out about this Avay VPN client, but still struggled to connect successfully. I am not sure if I could use the same credentials(uname and password) I used for Avaya Remote Access(ARA) or my normal Avaya Credentials. I tried both but to no avail.
I tried connecting using IPSec, and I have given “ara-apac1.avaya.com” as the destination. I am not sure If this will be working though..
Since this is totally new thing to me, Could you please suggest some configuration document (with screen shots)..
By the way the error message I got is “Unable to reach the server”
-Thanks
Allister
Hi Allister,
You should advise your IT folks to upgrade their Juniper… Windows 7 has been supported for a number of years now (probably 2 at least).
You’d need to take those questions to your IT folks. You won’t be able to use an Avaya VPN Client to connect to connect with a Juniper SSL or SRX appliance. You can only use an Avaya VPN client to connect to an Avaya VPN router or Avaya VPN gateway. Your IT folks should have all the details.
Good Luck!
thank you very much!I just search for nortel contivity for win7 64bit
Thanks for hosting the files!
I am replacing old laptops with windows xp with windows 7 64bit ones and i only had the old v7 client so you helped me alot here!
Your welcome.