Factory Reset Motorola Wireless LAN Switch

If you loose the administrator password for the Motorola Wireless LAN Switch (WS5000, WS5100) you can factory default the configuration and administrator password with the following procedure.

You’ll need to console up to the physical switch with a null serial cable. I believe the majority of Motorola (Symbol) equipment defaults to 19200-8-N-1. You need to login to the console as the username “restore” with the password of “restoreDefaultPassword”. Here’s an example;

WS5100 login: cli

User Access Verification

Username: restore
Password: restoreDefaultPasword

WARNING: This will wipe out the configuration (except license key) and
user data under "flash:/" and reboot the device
Do you want to continue? (y/n): y

After the switch reboots you’ll need to use the default administrator username and password to log into the switch. They are username “admin” and password “Symbol”. I’ve seen some cases where the password was “symbol”, the difference being the case of the first letter.

Cheers!

Comments on this entry are closed.

  • Anonymous January 30, 2008, 3:38 pm

    hmm i have WS5000 (on back of the switch is WS5100) and this advice doesn’t work!! My switch is: SYMBOL WS5000 2.1.0.0-029R

    I can login with admin/symbol but there is no option to change password / reste switch.
    HELP how to reset that kind of switch/situation :)

  • Michael McNamara January 30, 2008, 5:46 pm

    I’m sorry to hear that didn’t work for you. Please remember that you need to serial up to the switch and the username/password are case sensitive.

    If you already have access to the switch you can load the default configuration with the following commands;

    WS5100> configure
    WS5100.(Cfg)> restore configuration WS5000Defaults_v2.1.3.0-010R.cfg

    Just replace the “WS5000Defaults_v2.1.3.0-010R.cfg” above with the default configuration file that already sits on your switch. You can find it by issuing a “dir” command. If you are running v2.1.0.0-029R then the filename should be WS5000Defaults_v2.1.0.0-029R.cfg”.

    If you wish to change the admin password then issue the following commands;

    WS5100> configure
    WS5100.(Cfg)> user admin password

    Then just answer the prompts.

    Good Luck!

  • Anonymous February 6, 2008, 8:56 am

    Hello, please hel me:
    The WS5100 is in mode Fault in boot and need the “Diagnostic mode password”.
    ¿What is the password?

    Thank you
    Gerardo

  • Anonymous April 29, 2008, 5:11 pm

    Was Initially able to Get into CLI and WEB Interface Now I can only Ping the IP Address can not get WEB Interface
    3.0.2.0-008R.v2
    Can I reset Factory Default? How

  • Michael McNamara May 5, 2008, 10:16 am

    You you’ll need to follow the instructions above in order to factory reset the wireless switch. You’ll need to connect to the serial interface (19200-8-N-1) in order to reset the switch. I believe the serial cable will need to a nulled (crossover – transmit and receive pairs crossed).

    If the switch boots in diagnostic mode you really don’t have many options available. You can either return it to Motorola/Symbol for repair or you can use it as a door stop.

    Cheers!

  • Anonymous June 4, 2008, 1:20 pm

    I have a Symbol WS5000 that keeps rebooting and doesn’t give me the option to login. Is there any way for me to short a combination of pins to reset it?

  • Michael McNamara June 9, 2008, 6:18 pm

    The short answer is no. The long answer is complicated depending on what version of software you’re running on the WS5100.
    The older switch v2.x software would generally just bomb out to a CLI> or DEBUG> prompt which was basically useless. The newer switch v3.x software appears to generally sense that there is some problem and literally reboots the switch. If there is a problem with the software or configuration the switch will just continually reboot itself. Thankfully the v3.x software allows for two versions of software with a feature called “Software image failover”. If the current software image fails to load properly the switch will attempt to boot from the other installed image. Unfortunately this feature needs to be enabled and saved to the configuration before any problem surfaces.

    Assuming you have a WS5100 Wireless LAN Switch v3.x and if you know the previous image name you could interrupt the LILO boot process and try typing in the name of the image file followed by the ENTER key.

    You could always RMA the device to Motorola if your unsuccessful.

    Good Luck!

  • Luis August 12, 2008, 1:36 pm

    hi, I need some help, because I have a Symbol WS5000 but can’t access it, when I enter restore and restoreDefaultPassword it gives me **incorrect**

    here is an example

    there has been some time since the last time I’ve used switches configuring them from the console, thanks for the help

    *******************************************
    SKDB kernel debugger installed.

    WARNING: Switch was not shutdown properly!
    Booting Wireless Switch 5000…
    System date set to: Tue Aug 12 17:07:36 GMT 2008
    Checking filesystem on root device……..done.
    Mounting all filesystems…done.
    Setting up proper file permissions…done.
    Performing maintenance cleanup…done.
    Configuring speed and duplexity of ethernet interfaces…done.
    Configuring network services and devices…
    Configuring existing vlan tags…done.
    Configuring loopback interface…done.
    Configuring ethernet interfaces…done.
    ————– Interfaces ————-
    IP address of NIC 1: 10.1.1.101
    IP address of NIC 2: 10.95.2.167
    —————————————
    Starting inetd daemon…done.
    Starting sshd daemon…done.
    Network successfully configured.
    Setting up routes…done.
    Flushing stale dns entries….done.
    Launching database main thread…done.
    Starting background monitor…done.
    Checking database integrity
    Launching auto-configuration procedure…
    DHCP client is not running on interface proa0.
    Exiting auto-configuration…
    Starting cell controller….done.
    Starting snmpd daemon…done.

    user name:restore
    password:

    **incorrect**
    *******************************************

  • Michael McNamara August 12, 2008, 3:51 pm

    It looks like you skipped the first username. You should respond to the first username prompt with “cli”.

    The following username and password prompts should be “restore” and “restoreDefaultPasword” respectively.

    I would suggest you read the original article again. While the prompt may be slightly different between a WS5000 and WS5100 the basics should apply.

    Thanks for the comment.

  • Luis August 12, 2008, 4:58 pm

    Thanks, yep, I skip that part, but It still makes the same mistake

    user name:cli

    Symbol Wireless Switch WS 5000 Series.
    Please enter your username and password to access the Command Line Interface.

    userid: restore
    password: **********************

    ERROR: Authentication failed.
    ERROR: Invalid user name or password.

  • Luis August 12, 2008, 5:59 pm

    Hi, thanks for the help, anyway I got the answer

    username: admin
    password: restore_default_password

    hope this could be useful for someone else

    • Xarrk February 3, 2010, 8:27 pm

      Thanks! admin user name followed by restore_default_password worked for mine as well. I didn’t see that in ANY of the documentation. Your post is greatly appreciated.

      • Michael McNamara February 3, 2010, 9:10 pm

        I’m happy to hear that it was useful to you!

        Cheers!

        • alma August 9, 2012, 11:26 am

          Hi Michael,

          I don’t know english wery well. For this reason I’m sorry if it’s difficult to understand what I mean.

          I have a problem with the login on a Motorola WS5000 (software ver 2.1.3.0-010R).

          I’m no more able to login trough the web inteface. After I red your post I connected to the serial. I reset the password (admin/reset_default_password) and the sitem rebooted.

          now I’m able to login to the cli with admin/symbol but when I logout from the cli (bye command) and I try to login as admin/symbol, the sistem tell me: Login incorrect.

          I also created anoter user with administrative right but the reslult is the same.

          Please can you tell me what I do wrong.

          Thankyou for your Help.

          • Michael McNamara August 12, 2012, 11:27 am

            Hi Alma,

            You’re English is pretty good… or Google Translate is doing a great job!

            The default username/password varies depending on the software release you are running. You realize that you must enter “cli” at the first login prompt? After that you can enter the username (and password) that you created. Look at the same output below, at the login prompt answer cli, then at the username prompt answer admin with the password you created.

            WS-5000 login: cli

            User Access Verification

            Username: admin
            Password: *****
            Welcome to CLI
            WS-5000>

            Good Luck!

  • Michael McNamara August 12, 2008, 6:04 pm

    Thanks for posting that information Luis!

  • quistler August 17, 2008, 10:23 am

    heej, i also got a problem.
    i want to reset met ws5000, i plugged in the serial cable and made a vt100 emulation..
    when i can enter my username and pass, i only can enter my username..
    when he asks for my password i cant enter anything!?!
    the only button i can use is the enter button, so he tells me that the pass is invalid..
    is it a bug? ore a known problem?
    grtz from holland ;)

  • Michael McNamara August 17, 2008, 11:11 am

    Thanks for the comment quistler.

    Hopefully you’ve covered the obvious already… the first username being “cli”. If you have another WS5000/WS5100 why don’t you try logging into them to test your serial cable and connection (just you the admin username – default password of that account on a WS5000 could be “Symbol” or “symbol”).

    Good Luck!

  • quistler August 17, 2008, 1:29 pm

    Michael & everyone else.. Thank You!
    Iam in my WS5000 and restoring the rom!
    without you i was lost! keep up the good work!
    As u said i used the cli command and it worked!
    grtz!

  • Gerardo May 18, 2009, 2:02 pm

    Hello,

    please, i need the “password maintenance” of WS5100.
    What is ?
    Due to an error in the boot (LILO) asked me this password

    Thank you

    Gerard

    • Michael McNamara May 18, 2009, 10:53 pm

      Hi Gerardo,

      I don’t know the answer to your question but I believe I’ve seen the prompt that your talking about. Unfortunately if the switch fails to boot successfully there’s not much you can do with it, even if you had the “Linux” shell passwords.

      I believe a few folks were succesful in cloning their DOMs and were able to restore the file system. It’s usually the DOMs that go bad and leave the switch useless. You could always ship it back to Motorola for repairs.

      Good Luck!

  • jaime gonzalez June 11, 2009, 7:44 am

    Hi everybody I need support for my switch
    I send the actual status

    LILO 22.6.1 boot:
    Loading WS5000Switch……………………
    BIOS data check successful
    INIT: version 2.78 booting
    Loading WS5k Switch
    Welcome To WS5k from Symbol Technologies Inc
    Setting hostname : …..
    WS5100PGPBVilla
    Remounting root filesystem in read-write mode: …..
    Finding module dependencies: …..
    Installing the Symbol CC Device Drivers ….
    Loading Shared Memory : …..

    Loading SuperIO Driver : …..
    Detected Symbol Platform …..WS5100…..
    Loading Ethernet Driver……..
    Note: /etc/modules.conf is more recent than /lib/modules/2.4.20_mvl31/modules.dep
    Bringing up Ethernet Ports ………
    Loading Packet Switch : …..
    Loading Statistics Driver : …..
    Loading ICE : …..
    Mounting local filesystems: …..
    mount: proc already mounted
    Activating swap…
    Checking root file system…Failed

    fsck failed. Please repair manually and reboot. Please note
    that the root file system is currently mounted read-only. To
    remount it read-write:

    # mount -n -o remount,rw /

    CONTROL-D will exit from this shell and REBOOT the system.

    Give root password for maintenance
    (or type Control-D for normal startup):

    no finish the boot, what happend it ???.

    regards
    jaime

    • Michael McNamara June 11, 2009, 9:23 am

      Hi Jamie,

      Unfortunately for you it seems that you have either a faulty flash IDE drive (DOM) or it’s somehow become corrupted. There isn’t much you can do to resolve the problem without a) returning it for service to Motorola or b) opening up the appliance and trying to reformat the DOM and/or replace the DOM cloning it from another system.

      It does seem that the DOM is usually the piece to break… especially on the older WS5000 switches.

      Good Luck!

  • Pedro Peyuco July 1, 2009, 11:06 am

    Good Morning
    I have a problem with my ws5100. when i try to connect to the monitor. the screen only display.

    SKDB kernel debugger installed.
    SKDB kernel debugger installed.

    And don´t let me do anything.

    thank you.

    • Michael McNamara July 1, 2009, 9:29 pm

      Hi Pedro,

      What version of software are you running on the WS5100? Is there any other output on the console connection (19200-8-N-1)?

      I’m trying to recall what the old 1.4.x or 2.x software looked like when it booted up on the WS5000/WS5100 but I can recall right now.

      Without going much further I would guess that you probably have a bad/corrupt DOM, that’s usually the part that breaks the most. If it doesn’t respond there isn’t much you can do with it other than sending it back to Motorola for service or cracking open the case and trying to replace the DOM.

      Good Luck!

  • Rags July 2, 2009, 1:45 am

    Hi I am not able to connect to my switch using browser. I am able to ping and access thru telent client. where to check whether my web server is working or not and on which IP it is listening to. Thanks

    • Michael McNamara July 2, 2009, 10:39 am

      Hi Rags,

      The default configuration of the WS5100/RFS7000 is setup for a secure web server over SSL. You would need to use https:// and not http:// in your browser.

      Example;
      https://ws5100.acme.org

      Good Luck!

  • Drew Hearle July 13, 2009, 3:57 pm

    Hi Michael,
    This is slightly unrelated, but there seem to be very few places on the ‘net where people are familiar with the Symbol/Motorola WLAN switches, and you seem to have some experience with them, so I figured I’d ask here. We just set up the lower-end WS2000 at my place of business, and we are having some performance problems. When using it as a router/gateway to a 20mbps fiber connection, I’m only able to get 1-2mbps throughput to the WAN (via wired or wireless connections to the switch). This happens even with only a single client and default settings on the switch. Do you know if the WS2000 has a WAN speed limit, or if there’s some config setting that bogs down performance?

    • Michael McNamara July 17, 2009, 4:46 pm

      Hi Drew,

      I’ve started a forum which I hope to start populating with content very soon.

      http://forums.networkinfrastructure.info/motorola-wireless-lan-switches/

      In the meantime let me try to help you asses the problem. I’m using the WS2000 to power 2 AP300s, however I’m using a different physical router hence I’m just using the bridging (switch) component built into the product and not the WAN (router aspect) Ethernet port. What version of software are you running? There have been a lot of improvements in the WS2000 over the years which can be seen in the number of different software releases. I’m assuming you checked for speed and duplex issue on the WAN Ethernet port?

      Good Luck!

  • Ron August 20, 2009, 4:24 pm

    Hey Mike,

    I will be running the same setup as you have except with 3 AP300s. I’m still waiting for the equipment to arrive but can you summarize how you set up your equipment to pull IP addresses from a router outside the switch? Is it a simple setup?

    It would be helpful to know in advance how to configure these switches.

    Thanks in advance,

    Ron

    • Michael McNamara August 20, 2009, 6:36 pm

      Hi Ron,

      I’ve already written a post providing the basic information. Have a look at this post;

      http://blog.michaelfmcnamara.com/2007/11/layer-3-access-port-adoption/

      The only caveat is that you need to prime the AP300s before you try to deploy them over a Layer 3 network. Out of the box most AP300s don’t have the necessary firmware/software that supports Layer 3 adoption. When you connect the AP300 to the same Layer 2 network as the WS5100/RFS7000 the AP will automatically upgrade itself and reboot. Once the AP300 is upgraded you can deploy it over a Layer 3 network.

      You can use DHCP or DNS (I haven’t tried the DNS method personally) to assist the AP300s in finding the Wireless LAN Switch. I’m currently deploying about 30 AP300s using Layer 3 adoption and I use DHCP for all of them. I just document the MAC address of the AP300 and then set it up within my DHCP configuration so the AP300 will get a valid IP address for that Layer 3 network and it will also be provided with DHCP option 189 in the following format, “aaa.bbb.ccc.ddd,eee.fff.ggg.hhh” where the primary switch is aaa.bbb.ccc.ddd and the backup switch is eee.fff.ggg.hhh.

      Good Luck!

  • JD November 2, 2009, 4:22 am

    Hi, this sounds basic, but what are the serial settings for the console access? I couldnt get it to work with Putty? what software do you suggest to access?

    • Michael McNamara November 3, 2009, 12:27 am

      Hi JD,

      The majority of the Symbol/Motorola Wireless Access Points/Switches run at 19200, 8, N, 1 on the serial interface. I use PuTTY and from time to time HyperTerminal (comes with Windows XP).

      Good Luck!

  • JD November 3, 2009, 8:30 am

    Hi Michael,

    Thanks for the response. I was able to get in now. So happened that the null cable used was faulty.

    Cheers!
    JD

  • Torrey February 3, 2010, 3:12 pm

    Hi Michael,

    I am getting a WS5000 and wanted to upgrade the firmware on the unit, but motorola needs me to fill out a download request form before downloading it. Is there another place to get the update? Can the WS5000 support the AP300? The manual doesn’t mention it.

    Thanks, Torrey

    • Michael McNamara February 3, 2010, 9:14 pm

      H Torrey,

      You need to be running 2.x software on the WS5000 to have it adopt an AP300. Unfortunately, since Motorola acquired Symbol they now require a maintenance contract to get software updates. I’m sorry but I can’t make the software available.

      Good Luck!

  • PaulSmith February 5, 2010, 4:44 am

    Hi Michael,
    I have a customer who has a WS2000 setup and running on his site. The proble being that he has forgotten the login password :(
    I have attached to the unit using a Null modem cable and using hyper Terminal, I get to the login prompt :)
    I have tried the 2 combinations of username and password in this post, but both get refused.
    I have entered this at the fisrt prompt that appears on the hyper terminal screen, am I missing a step or is there another combination of username and password for this unit?

  • PaulSmith February 5, 2010, 5:43 am

    Ignore last post, all sorted now, Cheers anyway for the resource

    • Michael McNamara February 5, 2010, 11:31 am

      Hi Paul,

      Glad to hear you got things working.

      Cheers!

  • Dennis February 26, 2010, 3:49 am

    Hi Michael,

    I have the exact same problem as #35 PaulSmith. I did lost my password after a factory restore through putty. When I got asked to enter a new password through the console, I typed in SharpIsTheBest. Problem is now that the unit says wrong password (think the 11 char cap messed things up). I can ping the unit, see the webinterface and access it through putty. My unit is by the way a WS2000. Tried restore/restoreDefaultPassword, admin/symbol, admin/Symbol, admin/restore_default_password, admin/SharpIsTheB and alot of other combos! Please help me :-( I’m completly out of ideas!

    Thanks in advance Michael!

    • Michael McNamara February 26, 2010, 6:44 pm

      Hi Dennis,

      Were you already successful in factory resetting the unit? If so why not factory reset it again?

      I don’t believe the WS2000 behalves like the WS5100/RFS7000 so I don’t believe any of the commands above will be applicable.

      I’m not aware of the procedure to factory reset the WS2000 and in my quick search I was able to find one. Your best bet is the serial interface, perhaps when it is booting there is some option.

      Sorry I can’t be of more help.

      Good Luck!

  • Dennis March 2, 2010, 4:04 am

    Hi again,

    Many thanks for the quick answer Michael.
    I had the admin password to begin with. The problem is now that the typed in password, after factory defaults, was to long (11 chars max). I didn’t realise that before it was to late. Now it will not take in the new password, even if I stop typing after the eleventh char. Just giving me the darn error with ‘wrong password’ reply! argh…!

    I even open the case just to check if there was a backup battery I could take out to reset the unit. But no luck!!!

    Finally I tried the bootup thing you suggested, and I saw the following in one of the first lines when powering up the device:

    WS 2000 Boot Firmware Version 2.0.0.0-036R
    Copyright(c) Symbol Technologies Inc. 2003. All rights reserved.

    Press escape key to run boot firmware ….

    boot>

    I did press escape, and now it just waiting for input with boot>

    Maybe I could type something here? Not a big unix/linux user.

    Again many thanks in advance!

    • Dennis March 2, 2010, 7:17 am

      Hi everyone,

      I finally figured it out! Weeee! :-)

      For people with the WS 2000, who’s need the factory default password (admin/symbol) restored to the device, do the following.

      When booting and getting the message ‘press escape key to run boot firmware….’ press ESC. Then when the prompt says boot> write this:
      boot> passwd default
      boot> reboot

      Now type in a new password when asked to :-)

      Hope it can help somebody out with same problem as I had.

      Cheers all!

      • Michael McNamara March 2, 2010, 12:38 pm

        Thanks for sharing that information Dennis!

        Great stuff!

      • Dejan September 23, 2010, 4:52 am

        Hey Dennis,

        I really appreciate people like you are for sharing that kind of information. About a year ago I spent days looking for this procedure and now I found this :)
        It’s funny that even our local Symbol support didn’t know the answer. Thank you so much!

  • Torrey Wente March 9, 2010, 12:37 pm

    Hi. I just received my CC-5000-SME-WW switches and found out they have no flash chips in them. I guess the previous company didn’t want their stuff on them. What type of flash chip is used in them? Where can I get the image to flash it? Is it possible to take a image off one and put it on another? Thanks, Torrey

  • Torrey Wente March 9, 2010, 8:17 pm

    Also, can I clone a 5100 to a 5000? They both share the same firmware, right? Is it important as to what kind of DOM you use? is there a upper and lower limit on how big or small the chip has to be for it to read? I was also looking at the setup of the system and came upon a question. Can you use a PCI video card in conjunction with the Symbol/Motorola firmware to allow an onboard CLI interface with a keyboard and mouse? Thanks, Torrey

    • Michael McNamara March 9, 2010, 8:36 pm

      Hi Torrey,

      Unfortunately the hardware you have is essentially useless without the DOM. I haven’t personally attempted to replace the DOM but you can see from the comments above there have been quite a few that have tried.

      Even if you manage to get a replacement DOM that physically works you won’t have any software, even if you get the software you won’t have the license key that determines how many APs the switch can adopt.

      You can’t clone a WS5100 to a WS5000, they generally run different versions of software. The WS5000 will run v2.x while the WS5100 will run v3.x.

      Sorry I can’t be of more help. Good Luck!

  • Torrey Wente March 9, 2010, 9:38 pm

    Hey again. If you clone a WS5000 to another WS5000 and try using them at the same time, will there be licensing issues? Do the license numbers on the back do anything as far as registering them? Does the device register with Motorola before becoming active? Thanks, Torrey

    BTW: The machines with bad DOM’s would be great for running Untangle on to make them into firewalls.

    • Michael McNamara March 9, 2010, 9:48 pm

      HI Torrey,

      The license is tied to the MAC address of the NIC hardware. So you could clone a WS5000, which I believe people have done successfully but the license file wouldn’t match up with the MAC address and while the switch would boot and run it wouldn’t adopt any Access Ports (APs).

      The Wireless LAN Switch ships from the factory with the license already applied to the system. In the 2.x software you can’t really access the license file because the system is based on Lynx (I believe it was based on Lynx). In the 3.x software the system is based on Linux and you can access the license file and even export and/or back it up.

      If you were a large Motorola (formerly Symbol) customer you could contact Motorola and ask them to provide the license information based on the MAC address of the switch.

      Good Luck!

  • Torrey Wente March 22, 2010, 6:16 pm

    Hey. I decided to buy a WS-5100. It is running 3.0.3.0-003R. I have reset the unit but it still won’t let me on. It still says password incorrect. I can log on as a superuser but it doesn’t do me much good. Is there another username/ password combination for this firmware version? Thanks, Torrey

    • Michael McNamara March 22, 2010, 11:11 pm

      Hi Torrey,

      What exactly do you mean by “I can log on as a superuser but it doesn’t do me much good”.

      If you are logged in as the administrator you have full access.

      The post above was originally written for 2.x software. In 3.x software Motorola changed the password to “superuser”. At the first prompt (WS5100 login:) enter CLI at the Username prompt enter “admin” and at the Password prompt enter “superuser”.

      Good Luck!

  • Roger April 6, 2010, 11:22 am

    I just logged into a Symbol WS5000,,,i have a customer complaining he gets knocked off the network every hr. I sthere a way I can ck to see if a certain AP is resetting,,,am i on the right track ??

    • Michael McNamara April 6, 2010, 10:50 pm

      Hi Roger,

      If you select the Access Port in question from the web GUI it should tell you the amount of time it’s been running.

      You can post further questions over on the discussion forums.

      Good Luck!

  • Brennan May 8, 2010, 10:03 pm

    I have the WS 5100 as well and it was working just fine last week but when I moved it to a new location now the DHCP system for ethernet 2 will not find a new IP from the same setup that I had earlier, I reset my ES 3000 but it did not do the trick, although it fixed some ap problems. Any ideas?

    • Michael McNamara May 10, 2010, 7:42 am

      Hi Brennan,

      I would suggest you post over in the discussion forums under Motorola Wireless LAN Switches.

      Are you trying to say that the WS5100 is acting as a DHCP server or is it acting as a DHCP client and can’t get an IP address from the network?

      Good Luck!

  • Brennan May 10, 2010, 7:16 pm

    It is a DHCP client and cannot retrieve a DHCP lease from the main system.

  • Torrey Wente May 25, 2010, 5:28 pm

    Hi again. Is there a way to recover a WS5000 (1.4.1.0-014R) if this is all it displays?

    SKDB kernel debugger installed.
    Configuring ethernet ports …
    Setting up routes…done.
    Flushing stale dns entries….done.
    Checking database integrity…done.
    Starting cell controller….done.
    Waiting for the corba file to be created………………………………….
    …….

    It just freezes here. Thanks for the help, Torrey

    • Michael McNamara May 25, 2010, 9:56 pm

      Hi Torrey,

      I would guess that you have a corrupt DOM IDE drive. Unfortunately there is no easy way to recover from this problem. Some users have managed to replace the DOM and then clone the filesystem from a working WS5000. If you happen to get that far you need to remember that you’ll need a license key that matches the MAC address of your switch. So even if you clone another WS5000 you need the correct license key before any Access Ports will be adopted.

      I believe you can return the switch to Motorola for service if you wish.

      Good Luck!

  • Torrey Wente June 11, 2010, 7:30 pm

    Hi Michael,

    I just bought a WS5100-06 and WS5100-RS pair. When I go to boot them, I get this. I shortened it, but at the end it shows the logon prompt. When I try to type, Nothing appears and it doesn’t respond. I have many WS’s and never seen a startup prompt like this. Is this a really old firmware version? Thanks, Torrey

    LILO 22.6.1 boot:
    Loading WS5000Switch……………………
    BIOS data check successful
    INIT: version 2.78 booting
    Loading WS5k Switch
    Welcome To WS5k from Symbol Technologies Inc
    Setting hostname : …..
    SW4115_5100_1
    Remounting root filesystem in read-write mode: …..
    Finding module dependencies: …..
    Installing the Symbol CC Device Drivers ….
    Loading Shared Memory : …..
    Loading SuperIO Driver : …..
    Detected Symbol Platform …..WS5100…..
    Loading Ethernet Driver……..
    Bringing up Ethernet Ports ………
    Loading Packet Switch : …..
    Loading Statistics Driver : …..
    Loading ICE : …..
    Mounting local filesystems: …..
    mount: proc already mounted
    Activating swap…
    Checking root file system…success
    Checking all file systems…success
    Calculating module dependencies… done.
    Loading modules:
    Mounting local filesystems…
    Cleaning: /tmp /var/lock /var/run.
    INIT: Entering runlevel: 3
    Starting internet superserver: inetd.
    Hostname: SW4115_5100_1.
    Bringing up Packet Switch interfaces …..
    Successfully Assigned IP….

    Setting the System Clock using the Hardware Clock as reference…
    System Clock set. Local time: Mon Jun 7 14:08:54 UTC 2010

    Starting kernel log daemon: klogd.
    Starting system log daemon: syslogd.
    Initializing random number generator… done.
    Checking password and group files… done.
    Starting deferred execution scheduler: atd.
    Starting periodic command scheduler: cron.
    Starting Postgres database : . done.
    CC : start : ulimit (core) set to unlimited
    CC : start : Starting cell controller . done
    CC : start : Waiting for the corba IOR file to be created …… done
    CC : start : Successful
    Starting snmpd daemon…
    SNMP daemon started successfully
    done.
    Starting apache server in SSL mode…done.
    Bringing up the interfaces : psdU and psdT
    network : start() : Start Setting up routes
    SIOCADDRT: Network is unreachable
    SIOCADDRT: Network is unreachable
    SIOCADDRT: Network is unreachable
    SIOCADDRT: Network is unreachable
    SIOCADDRT: Network is unreachable
    SIOCADDRT: Network is unreachable
    SIOCADDRT: Network is unreachable
    SIOCADDRT: Network is unreachable

    • Michael McNamara June 17, 2010, 11:09 pm

      I’m not exactly sure what version of software that is. It might be the 3.x software although I know that a WS5000 can’t run the 3.x software release. The latest software release for the WS5000 was 2.1.4 software.

      I’ve seen some problems from time to time similar to ours where a terminal emulator won’t let you type because it’s looking for a DTR signal or something like that. I would try a different cable and/or emulator.

      Not sure what else to tell you. Sorry.

  • Squidius July 27, 2010, 11:00 am

    Mike,

    I have the RFS6000 – When I first connect to the CLI – It DOES NOT ask me to type “CLI” it goes right to USERNAME: I typed in your |RESTORE| to no avail. What else can be done? IS there a way to restore this sl*t through the boot-up process ??? Thanks Man..

    • Michael McNamara July 28, 2010, 5:02 pm

      Hi Squidius,

      I don’t have a RFS6000, only an RFS7000 and here’s what it prompts me with;

      RFS7000 release 4.2.1.0-005R
      Login as ‘cli’ to access CLI.
      RFS7000 login:

      I first need to enter “cli”, then following the rest of the post above. You must serial up to the switch, you cannot perform this task remotely.

      Good Luck!

    • A.V.A.G.O September 12, 2011, 10:04 am

      Don’t thik it is CLI on the RFS600

      The default username and password are
      admin and superuser respectively.

  • Jason November 3, 2010, 12:04 am

    Hello, I have the WS5100 with F/W 3.0.1.0-145R
    I am trying to upgrade (using web) to 3.1.0.0-045R and get the error message “No Knowledge of last upgrade”
    When I use the CLI it appears that the file system is read-only. Does this indicate a DOM issue?
    The system also reports Primary and Secondary are both 3.0.1.0-145R but I can only boot into the Secondary.
    FLASH is 70% used but etc and var are both <10% used. Other WS5100 I have show FLASH <30% used.
    Any ideas?

    • Michael McNamara November 3, 2010, 12:20 am

      Hi Jason,

      I’ve seen similar scenarios where the file system appears to be read-only and it was as you suggest an issue with the DOM. If you boot the switch while your connected to the console you’ll probably see some DOM errors which will confirm the issue.

      I’m guessing that you already tried copying a file via TFTP to the flash and it failed? (copy tftp://10.1.1.1/something.txt flash:/something.txt)

      Good Luck!

  • Jason November 3, 2010, 12:27 am

    Thanks for the quick response. I tried to COPY a file and it responds with %% Error: Permission denied
    I assume it should have worked if all was well? I assume there is no DOM lock on the physical DOM that we could check is not activated?
    Interesting that Log files are still saved, which I assume would have to be on the FLASH to survive the reboot, so something must be working at some level I suspect.

  • anne May 26, 2011, 11:00 am

    I have been through this whole log and everything I try aggravates my WS5000 and makes the problem worse. It is currently failed-over to the other WS5000, which isn’t allowing anyone to travel past the switch (even though the MUs are connecting). On the main WS5000, I attempted a reset/then restore configuration and now I’m getting this “psql: FATAL: database “bfly” does not exist” message over and over. Even if I shut the device down it will not recover.

    Is it DEAD??

    • Michael McNamara May 27, 2011, 8:24 am

      Hi Anne,

      The IDE DOM (flash) is usually the part that fails on the WS5000 first and it would seem that you have some corruption on yours that’s causing your issues. I’m not sure but you might be able to get Motorola to repair the WS5000 if you ship it back to them, although I’m not sure if the WS5000 isn’t EoL and EoS.

      With respect to your other question… have you ever tested the failover to your redundant WS5000? Do you have the same VLANs mapped to the WS5000R that you have mapped to the WS5000? You obviously have a configuration issue if you are failed over but unable to communicate. Assuming the WS5000R is configured properly I would look at your wired network and make sure that everything is correct there. A word of caution… DO NOT reboot the WS5000R while the WS5000 is down… the WS5000R maintains the license (copied from the WS5000) in memory. If you reboot the standby/redundant while the primary is down you won’t have any license to run the Access Ports.

      Good Luck!

    • A.V.A.G.O September 12, 2011, 10:10 am

      There is a patch for the butterfly switches
      WS5k_domfix.cfg I think – What version of the software are you using ?

    • A.V.A.G.O September 14, 2011, 4:22 am

      Copy the CFG file from the switch that worked if you can and then drop it on to the switch it has failed over too, only change you might have to do is the IP, assuming the switch it has failed over too is the RS-wsxxx,

  • A.V.A.G.O June 21, 2011, 10:09 am

    There are two type of DOM in the WS5XXX switch one called the butterfly and the other escapes me. but there is a 128mb and a 256MB. Anyway I had a problem with a WS5000 where the DOM had become corrupt. As the unit had no service contract on it, I decided to have a go and fix it.

    I had a working image on CD V1.42.0.52 I then removed the DOM and using an IDE cable pc to laptop ide ( made myself ) I then put the dom into my PC as a slave, formatted it and then used Ghost to put the image back on to the DOM, fingers crossed it worked, Then once it was all working I proceed with the upgrades to the current level for the switch. I do have some instruction somewhere, which I will post when I can find them.
    As with all things If you do try this method, it is at your own risk.

  • A.V.A.G.O July 21, 2011, 1:23 am

    I have found my notes so here goes.
    1) Identify the switch that has failed primary or secondary unit, From the working unit if possible remove the DOM ( Disc on Memory ) flash chip from the primary IDE channel.
    2) install to a PC and using ghost make an image of the DOM,
    3) replace the working DOM back into to the switch it was removed from, Power up and put back into service.

    To Create a DOM.

    1) ensure PC is shut down
    2) connect Dom to spare IDE port and power lead
    3)boot PC ensuring Ghost Boot disk is inserted.
    4) Accept opening splash screen
    5) Select Local
    6) select Disk
    7) Select from Image
    8) Select image file location
    9) select the drive the image is going to be recovered to eg 128MB / 251MB
    10) start process
    11) observe copy process completes 100% without any crc failures
    12) quit ghost and power down PC
    13) remove the dom from the PC and install into the switch
    14) connect PC to DB9 ( serial port ) using standard null modem cable, run hyper terminal or procom or simlar with the following 19200,8,N,1
    15) power the switch up and observe the boot this can take up to 2mins to display any information on the screen.

    If the switch that failed is the primary switch and you have used the backup switch ( RS ) to create the image
    you will need to add the licensing information back into the switch, the key should be either on the documentation or on the back of the switch, If you do not have either you will need to contact Motorola tech support via the web fill out the form with the serial number of the unit, they should be able to provide you with the license key.
    Hope this helps – its worked for me a few times, please note this is only a guide and it is at your own risk.

    *** Once you have a working unit make a ghost image of both primary and secondary units ****

    Regards

  • duracell July 28, 2011, 7:36 am

    Hello
    We are grateful if you help me with an image (Ghost or Acronis) to put the “DOM” the symbol ws5100
    Thanks

    • A.V.A.G.O September 12, 2011, 9:57 am

      do you have an FTP server i can drop the file onto ?

  • A.V.A.G.O September 12, 2011, 9:58 am

    Sorry forgot to ask
    is it a 128 or 256MB DOM ?

    • argifot March 6, 2012, 9:26 am

      Hi,

      can you please upload the image somewhere?

      I have the 256MB and have the same problem so I just need the image

      Thank you in advance :)

      • Michael McNamara March 6, 2012, 6:14 pm

        Hi Argifot,

        Unfortunately I can’t post copyright software.

        Sorry.

      • Melkske March 23, 2012, 7:00 am

        Hello,

        Is it already working with the dom disk ?

        Regards
        Melkske

      • Melkske June 22, 2012, 12:55 am

        Hello,

        Do you still need the image for the 256Mb dom disk ?

        Regards

  • Victor February 9, 2012, 11:06 pm

    Hi there,

    I just upgrade a RFS6000 to software version 4.3.0, y tested the solution above in order to reset the password but it doesn’t worked for me.

    Is there another way to make a password reset in a RFS6000 with software version 4.3 OR is there a way to choose the firmware before the system is initialized ??
    Thanks in advance.

  • Sam May 12, 2012, 10:00 pm

    Hello,
    Just got the Motorla ES 3000 PWR-10-WW 24 port Wireless Switch, and I am unable to create a communication wirh the device, to at least configure it. it seems this is no ordinary switch. i currently have the WS 2000 Switch and was a piece of cake to configure, but this one, has me gone crazy.

    Any advise.

    • Michael McNamara May 13, 2012, 9:21 am

      Hi Sam,

      That’s a PoE Ethernet switch not a Wireless LAN Switch (Controller).

      Good Luck!

  • Sam May 13, 2012, 11:39 am

    Hi Michael,
    Thanks for your reply. That means that I am unable to connect the acces point antenas and have the same result as the WS2000.

    • Michael McNamara May 13, 2012, 1:46 pm

      Hi Sam,

      The ES2000 will power the APs and connect them to the network but it doesn’t have the functionality of the WS2000. You can still associate the APs on the ES3000 with the WS2000 so long as they are on the same Layer 2 network.

      Cheers!

  • Sam May 13, 2012, 3:47 pm

    Its seems that I made a big mistake buying this device, thinking that I could replace the WS2000 with the ES3000, and have the same APs connected to the ES3000.

    When reading the specs it said that it supported wired and wireless connectivity.

    Dont know what was I thinking.

    Thanks
    S

  • AVAGO May 16, 2012, 10:26 am

    WS2000 is your wireless switch the ES3000 is just a POE switch, so if you had a WS5xxx or RFSxxx you would use the ES3000 to power the Access ports up and pass the network traffic, So now you have a network switch that is 802.af

  • Justme June 15, 2012, 4:42 am

    I need help on how to get past the Error Login failed when trying to access these units from IE.

  • Justme June 15, 2012, 4:43 am

    I have accessed via CLI using the defaults but I cannot get past the login screens.

    • Michael McNamara June 21, 2012, 9:25 am

      Are you sure you have the correct user name and password?

  • AVAGO June 22, 2012, 12:51 am

    First prompt from the command line is CLI
    then if the switch is running v3 of the software

    Admin
    superuser

    below v3
    admin
    Symbol or motorola

  • jbanks October 9, 2012, 12:26 pm

    I am unable to get into my Motorola RFS6000 after using the Restore Default Password option.
    I followed the instructions and they system rebooted, however when I tried to login as “admin” and us the “symbol” or “Symbol” passwords neither one of them worked. is there another default user or password I can use?

    • jbanks October 9, 2012, 12:46 pm

      Never mind, I got in.
      Thanks.

      • Michael McNamara October 9, 2012, 1:07 pm

        For anyone else looking for the answer.

        I believe the newer Motorola Wireless LAN Switches utilize “admin” and “superuser” for their username/password combination.

        Cheers!

  • Tom June 25, 2013, 9:08 pm

    Anyone have any simple way of resetting a ES-3000-PWR switch from Symbol?

    • Michael McNamara June 26, 2013, 8:31 am

      I haven’t seen one of those in ages… I believe the default username was admin with a password of symbol. The console port runs at 19200 baud like most every piece of Symbol/Motorola gear.

      I can’t say exactly if there’s an option to factory reset, have you tried interrupting the boot cycle to see if there are any options there?

      Good Luck!

  • francisco August 19, 2013, 2:19 pm

    hi , do u help me with make wiring of cable console RFS 6010
    , any page do u recomendation?

    • Michael McNamara August 21, 2013, 6:37 pm

      Hi Francisco,

      The RFS6000 utilizes a standard Cisco pinout for the console port. You need to set the speed to 19,200bps not the standard 9600bps.

      Good Luck!

  • Joey November 8, 2013, 6:04 pm

    I have an RSF4000 (Black Box), and have accessed it remotely via Server. I can get logged in to the GUI. I want to restart/reboot this switch remotely, but don’t see where this option is located in the GUI. Do I need to be onsite and just disconnect power and reconnect? I was under the impression that there is a restart/reboot option somewhere in the GUI menu.

  • Alex November 27, 2013, 12:54 pm

    Hi Michael, do you have a simple form to change de IP addres to configure the rfs6000, or tip to access a GUI, the original 192.168.0.1 not work for me, and both 10.1.1.1
    Thanks!

    • Michael McNamara December 2, 2013, 4:59 pm

      Hi Alex,

      You can utilize a standard Cisco console cable (19200-8-N-1) and console up to the RFS6000.

      Good Luck!

      • Alex December 2, 2013, 5:19 pm

        Hi Michael, ok i´m ready connected by console to RFS, now how i can change the IP address, I just wanto to change this IP to connect me by GUI.
        Thanks!

        • Michael McNamara December 3, 2013, 9:04 pm

          Hi Alex,

          What IP address is currently configured?

          show ip inter brief

          If you’re actually asking how to configure the IP address, then you should refer to the Getting Started Guide.

          Good Luck!

  • Alex December 4, 2013, 10:14 am

    Hi Michael, Thank you very much, i saw this document and is exactly i´m looking for.
    Is easy an fast to get the switch on the network.
    Best regards!

  • Ken December 12, 2013, 11:18 am

    On power up the WS5000 switch, completes POST successful however both LED’s remain solid BLUE. Unable to login or access switch ? Any idea how to get back to the CLI prompt or GUI applet ? I have swapped RAM however still can’t login ? Any ideas, known fixes ?

    • Michael McNamara December 15, 2013, 11:24 am

      The flash IDE drives in the WS5000s are known to fail over time so that’s probably the issue.

      Sorry.

  • Ibrahim January 17, 2014, 5:42 am

    For RFS 7000 with WiNG 5 firmware you can use username “reset” and password “FactoryDefault” to make it to factory default n then use admin/motorola

  • Brian March 26, 2014, 12:44 pm

    I have a WS5100 that I was trying to upgrade to 3.3.3.0. After running the PreUpgradeScript, I then tried executing the WS5100-3.3.3.0-006R.v2. It failed stating it expected 256MB and that there was not enough free space even though the PreUpgradeScript said there was. I am guessing I need to upgrade the DOM to a 256MB unit. I also am now booting up to DIAG mode. I noticed that some have been ghosting an image to there DOM. If I can get a 256MB DOM like the Transcend TS256MDOM44H-S, can anyone supply me with a ghost image so I can try getting this thing up and running. I am also wondering if I can copy my img and cfg file back to the switch. I am not sure what the ip address of the switch is when in DIAG mode.

    • Michael McNamara March 27, 2014, 9:00 pm

      You’ll probably find a replacement unit on eBay easier than cloning the original DOM.

      Cheers!

      • Brian April 2, 2014, 4:52 pm

        Well I was able to get everything running again. I installed the DOM in my PC. Booted Debian 7.04 Live. I then found that the DOM was only partitioned for 128MB. I then resized the partition to 256MB. I reinstalled the DOM in the switch and after 2 or 3 reboots and some database rebuilding performed by the system, my switch was back up and running. I was then able to upgrade the unit to 3.3.3.5-002R. Everything works great now. I did purchase a used unit on eBay for $35 including shipping. It worked great and was already running 3.3.3.0-006R. I was able to upgrade it to 3.3.3.5-002R also.

        After all this, I then connected the DOM to an IDE to USB adapter and was able to create an image using Ghost. I did find some DOMs on Amazon that I am going to try out in one of the units after I install the Ghost image on them. They were only $15 each.

        Thanks to this blog, I was able to get some ideas to try to fix this issue on my own.

        Thanks for the great blog Michael. I was able to learn a lot about these switches from it.

        • Michael McNamara April 4, 2014, 2:12 pm

          That’s very impressive Brian… I think you are only the second person I’ve ever heard from that was able to resize/clone the DOM. I believe the 128MB DOM size was a limitation of the early operating system… I’m not 100% sure but I believe the license file is tied to the MAC address so you might run into problems cloning the DOM and sticking it into another Wireless LAN Switch.

          Thanks for the follow-up!

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