Michael McNamara

technology, networking, virtualization and IP telephony

Windows 10 Desktop – Why did it just reboot itself?

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I feel pretty safe calling myself a power user, but on Wednesday night I just sat in front of my Windows 10 desktop and almost punched my new 34′ LCD display as my desktop decided to reboot itself. To say that I was frustrated was an understatement. I was in the middle of working on numerous consulting projects… to add insult to injury the update took almost 4 minutes to apply to my desktop. This on a machine that usually boots to the desktop from a cold start in 15 seconds (benefits of having a high end desktop).

It’s now Friday and I finally have some time to try and figure out what actually happened? Why did my Windows 10 desktop up and reboot itself, seemingly applying some type of update.  I had received an odd reboot dialog box earlier in the evening and had declined it. Looking at the system log I can see the reboot request;

Log Name:      System
Source:        User32
Date:          12/21/2016 10:10:34 PM
Event ID:      1074
Task Category: None
Level:         Information
Keywords:      Classic
User:          SYSTEM
Computer:      Bigbird
Description:
The process C:\WINDOWS\System32\svchost.exe (BIGBIRD) has initiated the restart of computer BIGBIRD on behalf of user NT AUTHORITY\SYSTEM for the following reason: Operating System: Service pack (Planned)
 Reason Code: 0x80020010
 Shutdown Type: restart
 Comment:

The last Windows Update was applied on 12/14/16 so it doesn’t appear to have been a Windows Update although code 0x80020010 indicates a restart because of some update.

windowsupdatesdec2016

I kept digging in the system log and found the following entries;

Log Name:      System
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          12/21/2016 6:04:57 PM
Event ID:      43
Task Category: Windows Update Agent
Level:         Information
Keywords:      Started,Installation
User:          SYSTEM
Computer:      Bigbird
Description:
Installation Started: Windows has started installing the following update: Candy Crush Soda Saga

I’m really hoping that Microsoft didn’t reboot my Windows 10 desktop to install some update to Candy Crush Soda Saga but it looks like that’s the case.

Well, lets take care of this once and for all… thankfully I’ve been working on my Powershell kung-fu. I dump the list of all install software via Get-AppxPackage, found the package name for Candy Crush Soda Saga and issued the following in Powershell;

Remove-AppxPackage king.com.CandyCrushSodaSaga_1.80.600.0_x86__kgqvnymyfvs32

Cheers!

Ethernet Routing Switch 5000 Software Release v6.1.6 – WARNING

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776833_57033628In March 2011 Avaya released v6.1.6 software for the Ethernet Routing Switch 5000 series. Since that release there have been a number of posts on the discussion forums and one thread in particular where a number of members have discovered a particularly nasty bug in the 6.1.6 software release.

In summary if the switch will continually reboot with a data exception error after the upgrade to 6.1.6 if it was originally configured running 4.x or 5.x software. You can recover from the problem by performing a factory reset of the switch and re-configure it from factory defaults. If you have the ASCII backup I believe you can upload that configuration after factory resetting the switch as opposed to manually re-keying the entire configuration by hand.

If your switch was originally configured running 6.x software then you apparently won’t have any issue upgrading to 6.1.6 software.

I’m not sure how this missed the QA folks… but I’m sure it’s probably hitting the fan right now back at Avaya.

Thanks to telecom116 for bringing the original issue to our attention.

Cheers!

 

Reboot i2002/i2004

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A question that has often been asked by those working with these devices;

“How can you reboot/reset an i2002/i2004 without unplugging it?”

Well there is good news. You can reboot them without physically disconnecting the CAT 5e/6 cable (or the power supply if your not using the PoE functionality). The bad news is the key sequence is fairly complicated. The following key sequence will also work for all of Nortel’s Internet telephones (i2002, i2004, i2007, 1120e, 1140e, 1150e).

Here’s the key sequence you’ll need to follow;

  1. Mute key,
  2. Up Navigation key,
  3. Down Navigation key,
  4. Up Navigation key,
  5. Down Navigation key,
  6. Up Navigation key,
  7. Mute,
  8. 9,
  9. Goodbye key

Here’s a graphic that might make it a little easier to understand;


Once you strike those keys the i2002/i2004 Internet Telephone will reboot itself at which time you can reconfigure the phone by striking the four soft keys just below the display while the “Nortel Networks” logo displays on the LCD.

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