I get a lot of questions (actually two or three in just the past 20 posts on the forums) asking where people can find more technical information about a specific product or configuration concerning Avaya (formerly Nortel) data products such as the Ethernet Routing Switch or their telephony products and specifically the legacy Nortel IP phones.

Thankfully Avaya has done something that I truly applaud them for, something that Nortel always had issues with either allowing or executing (not completely sure which it was). What am I talking about you ask? Avaya allows Google to index their support website with all those juicy technical configuration guides. You only need to ask Google to show you the light;

http://www.google.com/search?q=technical%20configuration%20guide%20site%3Asupport.avaya.com&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&source=hp&channel=np

You can either enter the following query or you can click on the link above;

technical configuration guide site:support.avaya.com

So while Greg over at Etherealmind is complaining about Cisco’s website I’ve found my way around Avaya’s website thanks in no small part to Google. I’m not sure why Greg doesn’t just use Google himself?

Cheers!