Michael McNamara

technology, networking, virtualization and IP telephony

Avaya Communication Server 1000 6.0 SIP Trunking with Paetec

by

Avaya has released another technical configuration guide (application note) from their interoperability testlab regarding how to properly configure the Avaya Communication Server 1000 release 6.0 for SIP (PSTN) trunking with Paetec (Broadsoft platform). The document is highly technical and very thorough and while it might be “over the top” for some it’s just what the doctor ordered for those users who are eager to take a more hands on approach to their voice solutions rather than just relying on resellers.

I personally used Paetec a few years ago as a local CLEC where they had been providing local and long distance toll access for a number of our facilities over traditional T1/PRI access lines.

Cheers!

References;
NN10000-131_1_cs1000_R6_PaetecBroadsoftSIPTrunkingAppNotes.pdf

SIP Software Release 3.0 for IP Deskphones

by

Avaya has released SIP software release 3.0 for their 1120E and 1140E IP deskphones. (There was no mention of the 1110E, 1150E,  1165E or 1200 series IP phones in any of the accompanying material).

Several enhancements have been included in SIP Release 3.0 for the 1100 series phones including User Interface and Preferences enhancements, Multi-user Login, Emergency Services support, USB device support, Wide-band Codec, Provisioning and Licensing.

The SIP software Release 3.0 for IP Deskphones also continues to improve the overall quality of the IP Deskphone software through the delivery of ongoing resolution of CRs. Numerous quality improvements have been delivered and 9 customer cases have been closed in SIP 3.0.

I’ve only performed very limited SIP testing with the 1120E, 1140E, and 1220 IP phones in non-production environments. I did notice a few feature called “Multi-user Login” which allows a SIP IP phone to connect to multiple SIP servers at the same time. Here’s the blurb from Avaya on the feature (it’s a direct quote from the release notes);

Multi-user Login

The Multiuser feature in SIP Release 3.0 allows multiple SIP user accounts to be in use on the IP Deskphone at the same time. Multiple users, each with their own account, can share a single IP Deskphone allowing each user to receive calls without logging off other users. One user can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone. You can register each account to a different server, and for each account, the IP Deskphone exposes the functionality available to that account. One account is considered a primary account and is used by default for most IP Deskphone operations. Each account is associated to a line key; the primary account is always on the bottom right line key of the IP Deskphone (this is the first key, Key 01), and an arbitrary key (including a key on an Expansion Module) can be selected for additional accounts.

The following operations are supported:

  • Start dialing
  • Place a call using the corresponding user account
  • Answer an incoming call targeted to that account
  • Initiate a call without pressing a line key (for example, by dialing digits at the idle screen and lifting the handset) uses the primary account.

A running IP Deskphone is associated to a single profile that represents one configuration of the IP Deskphone with all relevant persistent data such as preferences and call logs. A different profile is associated to each account used as a primary account. The IP Deskphone can store up to five different profiles; the IP Deskphone takes data from the profile associated to the current primary account. A number of configurations are independent of profiles and tied directly to an account making them available to that account regardless of the primary account you use (for example, voice mail ID).
The IP Deskphone receives and answers calls targeted at any of the registered accounts; the incoming call screen indicates who the call is for. You can place an outgoing call using any of the accounts; the account that you use is displayed on the dialing screen. When a call is active, information from both local and remote parties appear on the screen.
Regardless of which account receives the call, incoming call logs, outgoing call logs, and instant messages appear in a single list. The IP Deskphone indicates the local user in the detailed view of the entry.

Some features are only available to the primary account, such as instant messaging, retrieving parked calls by token, and establishing ad-hoc conference calls.
Please refer to the product bulletin and the release notes for all the details.

Cheers!

Avaya USB Headset Adapter humming

by

I use the Nortel/Avaya Mobile USB headset with my laptop and 2050 softphone. On occasion I’ll use it on my 1140E desktop phone and have noticed a humming from time to time.

After digging through the net and all my documentation I came up with the following reference in one of the UNIStim release notes.

A constant humming noise is sometime heard through the headset when either the Enhanced USB Headset Adapter or the Mobile USB Headset Adapter is connected to the 1120E, 1140E, 1150E or 1165E IP Deskphone. The humming noise heard within the headset can be corrected by upgrading the Headset Adapter firmware to version 2.00.98 or greater.
The USB Headset Adapter firmware version 2.00.98 is available for download from the “Software Download” link under “Support and Training” on the Nortel website located at: http://support.nortel.com. The firmware is available for the 1120E, 1140E, 1150E and 1165E IP Deskphone models under “Phones, Clients and Accessories” as file Adapter3v2.0098.zip.

To load the version 2.00.98 firmware onto the USB Headset Adapter perform the following procedure:

  1. Download the firmware file Adapter3v2.0098.zip from the Nortel Technical Support web site
  2. Load the file Adapter3v2.0098.zip onto a PC
  3. Uncompress (unzip) the file to obtain Adapter3v2.0098.exe.
  4. Connect the USB Headset Adapter to the PC
  5. Start the Adapter3v2.0098.exe application to load the firmware onto the device.

Hopefully this helps someone else out. It took me quite sometime to locate any reference and I had almost given up.

I’ve placed copies of the zip archive and the readme file on my server.

Cheers!

UNIStim Firmware Release 4.2 for IP Deskphone

by

Avaya has released UNIStim firmware 4.2 for their IP deskphones;

  • 0621C7G for 2007 IP Deskphone
  • 0623C7M for 1110, 0624C7M for 1120E, 0625C7M for 1140E, 0627C7M for 1150E and 0626C7M for 1165E IP Deskphones
  • 0627C7M for 1200 Series IP Deskphones
  • VPN Configuration Wizard release 01.00_00.25

The major change in this software release is the re-branding of the IP deskphone to Avaya from Nortel.

UNIStim 4.2 is the minimum software release that includes changes related to re-branding of the IP Deskphone software to Avaya from Nortel. All instances of Nortel branding within the IP Deskphone software including the start-up splash screen, User Interface elements, and Certificates have been changed to Avaya branding. In addition, the VPN Configuration Wizard software has been rebranded to Avaya

Please refer to the release notes and the product bulletin for complete details.

Cheers!

Update: Monday August 16, 2010

Avaya has re-released the bulletin because of a typo in the document.

Avaya 1120e/1140e/1150e IP Phone SSH Access

by

1146283_66136726I was recently testing the built-in UNIStim VPN Client (UVC) on the Avaya 1120e IP phone and needed to access the SSH console of the IP phone to check the status of the VPN connection to the Nortel VPN Router. I thought I’d take a few seconds to document for anyone that might be interested. You obviously need to be running firmware 0623C7F, 0624C7F, 0625C7F or 0627C7F (or later) for IP Phone 1110, 1120E, 1140E or 1150E respectively.

You can enable the SSH console by the following commands;

  1. Press the Services key twice in quick succession
  2. Select Local Diagnostics
  3. Select Advanced Diag Tools
  4. Place a checkmark in the box labeled Enable SSH
  5. Set the UserID
  6. Set the Password
  7. Apply the settings

There is no reboot required to enable the SSH console. Here’s a quick example of the help command;

[root@centos ~]# ssh 10.1.1.10 -l admin
The authenticity of host '10.1.1.10 (10.1.1.10)' can't be established.
RSA key fingerprint is 09:14:95:11:c2:e6:d7:93:98:2c:4e:ce:e4:2c:64:cc.
Are you sure you want to continue connecting (yes/no)? yes
Warning: Permanently added '10.1.1.10' (RSA) to the list of known hosts.
admin@10.1.1.10's password:

Welcome to Nortel problem determination tool.

You are connected to IP Phone 1120E.
HW version:18001365FF5E4FFFFF
FW version 0625C7F
MAC 001365FFFFF
IP 10.1.1.10

Type "pdtHelp" for list of available commands.
Bluetooth address 00140D01635B

Type "pdtHelp" for list of available commands.
Type "bye" to exit current shell.

PDT> pdtHelp

pdtHelp                                      Print PDT shell help
setLogLevel           <loglevel>             Set LogLevel, Critical:1, Major:2, Minor:3, Warning:4, Info:5
setRecoveryLevel      <recovery level>       Set RecoveryLevel, Critical:1, Major:2, Minor:3
setAutoRecoveryFlag   <flag>                 Set auto recovery flag, turn on:1, turn off:0
printLogLevel                                Print current logLevel, Critical:1, Major:2, Minor:3, Warning: 4, Info:5
printRecoveryLevel                           Print current recoveryLevel, Critical:1, Major:2, Minor:3
printAutoRecoveryFlag                        Print auto recovery flag
printUptime                                  Print set uptime
printLogFile          [severity level]       Print log files; Args - Critical:1, Major:2, Minor:3, Warning:4, Info:5
clearLogFile                                 Clear content of error log file
taskMonShow                                  Show task monitor list
taskMonAddTask        <taskName | task id>   Add a task to task minitor
taskMonRemoveTask     <taskName | task id>   Remove a task from task monitor
setCpuSamplingPeriod  <value>                Set CPU sampling period, range: 180-360s, step 10s
i                                            Print all task Info
ti                    <taskName | task id>   Complete info on TCB for task
tt                    <taskName | task id>   Task Trace
memShow               [level]                Show system memory partition blocks and statistics
checkStack            <taskName | task id>   Print a task's stack usage
ls                    [dirname] [-f]         List contents of directory, -f: include details
lsr                   [dirname]              Recursive list of directory contents
cd                    [dirname]              Set current working path
usbFsShow                                    Display MSDOS volume configuration data of USB memory stick
usbls                 [dirname] [-f]         List contents of USB directory, -f: include details
usblsr                [dirname]              Recursive list of USB directory contents
usbcd                 [dirname]              Set current USB working path
pwd                                          print the current default directory
ping                  <host ip> [# of pings] Test that a remote host is reachable
tracert               <host ip> [max hops]   traceroute to any host
netinfo                                      Print common network info
routeshow                                    Display host and network routing tables and stats
arpShow                                      Display entries in the system ARP table
listcerts                                    List all trusted certificates
printcert             <index>                Print a trusted certificate in detail
listcrls                                     Prints a detailed list of CRLs
listdevcerts                                 Prints all device certificates
listsecuritylogs                             Lists all events logged through the security interface
securitypolicy                               Prints the current Security Policy values
gxasinfo                                     Lists the GXAS configuration and current status
reportWidgetData                             shows widgets info
reportWindowData                             shows windows hierarchy
turnOnScreenScrape                           turn Screen Scrape feature on
turnOffScreenScrape                          turn Screen Scrape feature off
setScreenScrapeDelay  <delay>                set delay in ms for the Screen Scrape process
sendKey               <code> <state>         Emulate key with a code "code". State 0/1/2 = Key Down Message/Key Up Message/Key combination down followed by up.
showVPNStatistics                            Show VPN Statistics
showVPNStatus                                Show VPN Status
showVPNFilter                                Show VPN Filter
setVPNLogLevel        <loglevel>             Set VPN Log Level - 0:turn off log/1:log info/2:log info,error/3:log error,debug,info
printVPNLogLevel                             Print current VPN logLevel - 0:turn off log/1:log info/2:log info,error/3:log error,debug,info
showFIPSStatus                               Show FIPS Status
setVPNNatKeepaliveIntervalOverride <interval>             Set VPN NAT Keepalive Interval Override
scrShow                                      Show SCR Status
printSetInfo                                 Print HardwareID, FirmwareID and MAC address
vxshell                                      Switch to vxShell
bye                                          Exit current shell
PDT>

I don’t know that I would advise someone to enable this feature on every IP phone they deploy but it can certainly be helpful if enabled when needed during troubleshooting.

Cheers!

Recent Posts

Categories

SUBSCRIBE BY EMAIL