It can be trying and difficult providing technical support to friends or family members remotely in this COVID-19 reality. A good desktop remote control solution can really make the difference between helping to resolve a problem or everyone walking away extremely frustrated.
I recently had to assist my 75 year old father with an issue he was having and it was a struggle to get through the “Buy Now” banner ad that was popping up from Teamviewer. I probably use Teamviewer 1-2 times a month for 20-30 minutes so I can’t justify dropping $49/monthly on that solution. So I did what any techie would do and I took to Google in search of a new solution.
I stumbled across a solution called AweSun by AweRay. I’ve never heard about AweRay so I dug a little deeper and found the domain name was registered in May 2019 and their first news release was in April 2020. So they are a fairly new player in the space from what I could learn. I also noticed that their infrastructure is housed in Google Cloud Platform.
I’ve spent a few days with the solution and it worked really well. I was able to quickly and easily connect to my parents computer using their Device ID and Passcode very similar to how Teamviewer works. The product also supports copying clipboard data between the local computer and the computer you are remote controlling, so you can cut and paste between computers with ease. When I rebooted my parents computer AweSun properly started itself back up and allowed me to remotely connect after the reboot without any issues or problems.
Looking through their pricing and features list it seems like the “free” version is extremely functional.
The pricing is definitely much better than many of the competing solutions on the market. Obviously you can’t beat free, but even at $9/month – it’s definitely feasible to throw the company some business for a month or two in order to support the product without breaking your wallet.
I’m curious if anyone else has tested AweSun?