Comments on: Samsung Galaxy S4 and Motorola Wireless LAN Switches

By: AZ

AZ — Tue, 20 Aug 2013 15:43:12 +0000

Just came across this, what are the steps to get this fix?

By: Michael McNamara

Michael McNamara — Sat, 10 Aug 2013 17:58:42 +0000

Hi Jade,

I’ve had all sorts of band steering issues years ago (when it was fairly new) and have never really tried it since then so I can’t really comment.

Cheers!

By: Jade Rampulla

Jade Rampulla — Thu, 08 Aug 2013 15:01:48 +0000

I’ve also noticed problems with band steering on the S4. I’m using Aerohive AP’s with 2.4GHz/5GHz SSID’s. When the clients send a probe on 2.4GHz, the AP responds 5 times (Default value) with 5GHz in attempt to “steer” the client to 5GHz. If the AP doesn’t get a response on 5GHz after 5 tries, it finally sends a response on 2.4GHz. The Galaxy S4 refuses to be band steered. I created a test 5GHz only SSID and the S4 connects without a problem. I wonder if the band steering problem is related to WiNG.

By: Michael McNamara

Michael McNamara — Mon, 24 Jun 2013 20:27:59 +0000

In reply to IT Man. What version of software and what model switch?

By: Michael McNamara

Michael McNamara — Mon, 24 Jun 2013 20:00:35 +0000

In reply to mata. Thanks for the feedback!!!

By: mata

mata — Thu, 20 Jun 2013 14:52:07 +0000

Hi all,

There is a patch for WiNG 4.3.4.0-0014R and 4.4.2.0-001R. solving the issue with Samsung.
You can get it from technical support if you have service agreement with Motorola.

Cheers!

By: IT Man

IT Man — Tue, 18 Jun 2013 19:20:15 +0000

We had a minimalist config on our Motorola. I did backup the startup-config and started the conversion tool, but I didn’t need it. After I put the new firmware on, I set it up as before with the startup wizard. Our Galaxy S4’s are connecting now.

By: Michael McNamara

Michael McNamara — Sat, 15 Jun 2013 12:54:59 +0000

In reply to IT man. The upgrade from WiNG 4.x to WiNG 5.x is not trival... you need to rebuild your configuration or convert the existing config.

By: IT man

IT man — Wed, 12 Jun 2013 19:44:54 +0000

Thanks for the post. RFS4010 with firmware 4.3.1.0 and AP 650’s. Will upgrade to 5.4.3.0 and report back.

By: Michael McNamara

Michael McNamara — Mon, 03 Jun 2013 02:42:25 +0000

Updated the original blog post with the analysis and response from Motorola.

By: Michael McNamara

Michael McNamara — Fri, 31 May 2013 14:09:32 +0000

In reply to mata19@poczta.onet.pl.

Thanks for the feedback Mata!

I’ve noticed that the problem doesn’t impact WiNG 3.3 on a WS5100 either.

I’ve been in touch with Motorola who’s received multiple reports of the problem, so hopefully they’ll have a fix/workaround.

Thanks for comment!
Cheers!

By: mata19@poczta.onet.pl

mata19@poczta.onet.pl — Fri, 31 May 2013 09:50:11 +0000

Hi Michael,

This error message is related to the value mismatch of radio resource management fields sent by the mobile unit.
The only known workaround here is wing 5 where the problem does not exist.

Cheers!

Mata