Over the past weekend I set out to setup Asterisk, an open source communication server, to test some of the issues reported in a thread over on the discussion forums. I had an Avaya 1120e and 1165e IP phone available to test with, however, both phones were running the UNIStim software for the Avaya Communications Server 1000. I needed to upgrade them to support SIP.
About a year ago I posted how I setup Asterisk to work with an i2002 IP phone utilizing the UNIStim channel driver. This time around I was looking to utilize the standard SIP channel driver with the 1120e and 1165e.
SIP Software
You’ll need to download the SIP software from the Avaya Support website. You should be able to retreive the SIP software from this link without needing to log into Avaya’s website. You should download the software for the appropriate model you’ll be working with. In my case I downloaded the following two files;
- SIP1120e04.00.04.00.bin
- SIP1165e04.00.04.00.bin
TFTP Server
You’ll need a TFTP server to host the files that the IP phone will download. You can use any TFTP server you already have on the network. If you don’t have a TFTP server you can use TFTPD32 from Philippe Jounin on any Microsoft Windows XP, Vista or Windows 7 personal computer. I download the zip and exploded the files to D:\Temp.
TFTP Files
With the TFTPD32 software in D:\Temp I then copied the two firmware images (SIP1120e04.00.04.00.bin and SIP1165e04.00.04.00.bin) to the same directory. At this point I needed to create some configuration (provisioning) files which the IP phones would download. The first file 1120e.cfg will be used for the 1120e IP phone;
[FW] DOWNLOAD_MODE AUTO VERSION SIP1120e04.00.04.00 FILENAME SIP1120e04.00.04.00.bin PROTOCOL TFTP SERVER_IP 192.168.1.3 SECURITY_MODE 0
I also created a file 1165e.cfg that would be used for the 1165e IP phone;
[FW] DOWNLOAD_MODE AUTO VERSION SIP1165e04.00.04.00 FILENAME SIP1165e04.00.04.00.bin PROTOCOL TFTP SERVER_IP 192.168.1.6 SECURITY_MODE 0
You’ll need to substitute the IP address above (192.168.1.6) with the IP address of the personal computer that will be running TFTPD32. Now that you have all the files you’ll need for the upgrade, you can start the TFTPD32 executable. You should see a window similar to the figure to the right.
Upgrade
You need to make sure that the IP phones know which TFTP server to use. This can be accomplished via DHCP option 66 or it can be set in the device configuration on the actual IP phone itself. I was utilizing the DHCP server built into my Verizon FiOS router so I had to set the TFTP server manually via the IP phone configuration.
When you are ready just reboot the phone. As the IP phone boots up it will request an IP address from the DHCP server and it will check the TFTP serve. The IP phone should download the 1120e.cfg (or 1140e.cfg of 1165e.cfg depending on the model). Once the phone realizes there is a software update it will boot into BOOTPC mode in order to perform the actual upgrade.
You should see something similar to the following;
[FW] reading... SIP1120e04.00.04.00.bin VERSION SIP1120e04.00.04.00
Shortly followed by;
[FW] writing... SIP1120e04.00.04.00.bin VERSION SIP1120e04.00.04.00
Once the upgrade is complete the IP phone should reboot. I will warn you that you should I’ve seen some odd behavior between the settings on the IP phone and the settings that should be applied via the provisioning files. There have been a few cases where I needed to reconfigure the IP phone even though it appeared to be configured properly. In the few cases I’ve experienced reconfiguring the IP phone solved the problem.
Once the 1100 series IP phone is upgraded to SIP it will start looking for a new configuration file, 1120eSIP.cfg (or 1140eSIP.cfg or 1165eSIP.cfg depending on your model).
Here’s a quick example;
[FW] DOWNLOAD_MODE AUTO VERSION SIP1120e04.00.04.00 FILENAME SIP1120e04.00.04.00.bin PROTOCOL TFTP #SERVER_IP 192.168.1.3 #SECURITY_MODE 0 [DEVICE_CONFIG] DOWNLOAD_MODE FORCED VERSION 000002 FILENAME users.dat [DIALING_PLAN] DOWNLOAD_MODE FORCED VERSION 000002 FILENAME dialplan.txt
Here’s a copy of the users.dat file which gets called from the 1120eSIP.cfg file above;
DNS_DOMAIN asterisk.home SIP_DOMAIN1 asterisk.home SERVER_IP1_1 192.168.1.6 SERVER_PORT1_1 5060 SERVER_RETRIES1 3 DEF_USER2 ASTERISK VMAIL 5000 VMAIL_DELAY 300 DEF_LANG English DEF_AUDIO_QUALITY High ENABLE_LLDP YES ADMIN_PASSWORD 26567*738 ADMIN_PASSWORD_EXPIRY 0 # Settings to disable extended license MAX_LOGINS 1 USB_HEADSET LOCK EXP_MODULE_ENABLE NO ENABLE_SERVICE_PACKAGE NO IM_MODE DISABLED AVAYA_AUTOMATIC_QoS NO VQMON_PUBLISH NO SIP_TLS_PORT 0 ENABLE_BT NO # Enable SSH SSH YES SSHID admin SSHPWD admin
The settings above disable any advanced features and allow the IP phone to run a basic SIP configuration.
Cheers!
Neat to see this. A friend of mine and I set this up in a lab back when we worked at NT. We did a very basic set-up with 1140’s. Ahhh, memories.
Hey Michael,
I followed your procedure and it worked!!!
Just one question: how could I enable a four-line key on 1120E SIP phone?
Thank you very much!
Fernando Silva
Ex-Nortel employee :-(
To use multiple lines, you need to set the MAX_LOGINS paramater to be greater than 1. That moves you into the second feature level which requires the use of a token when not connected to an Avaya system.
Unfortunately I had an 1140E SIP phone running in my apartment in Chicago for fun and it died on me after 30 days due to the fact I didn’t have a license token from Avaya. I was running the phone on the new SIP 4.0 above.
I’ve called countless Avaya partners to try and purchase the license for this and an 1120E sip phone I have and out of 20 partners I called, I wasn’t able to get a channel to purchase this keycode. I will admit, all 20 of them didn’t know what I was talking about. Does anyone have a contact where I can purchase one and how much it is? I can continue running the phones on SIP 2.2, and I will admit, I like the Nortel Splash screen coming up on these phones over the new Avaya one. :)
My SIP provider is VOIP.MS by the way.
Do you have any advice that can help me legally obtain the SIP license? If I can get this worked out, I’ll go ahead and think about getting an 1165E. One problem with the 1165E, especially if it is used as a receptionist phone with KEM’s, the bluish color on the KEM will not match the color display on the phone. I know Cisco has a similar issue with their 7970’s and they have addressed it by providing a KEM with dark blue background and white letters.
Thank you,
Joe
Hi Joe,
You don’t need to purchase the extended license to enable basic SIP functionality. You simply need to disable the “advanced” feaures that require an “extended” license key.
http://forums.networkinfrastructure.info/nortel-ip-telephony/disabling-features-from-extended-feature-set-on-ip-deskphone/
Have a look at the discussion thread (link above) and that should answer your question. You’ll need to setup either a TFTP server or an HTTP server where the IP phone can download the provisioning files. You can also configure the IP phone manually through the handset but that can be an adventure.
Let us know how you make out!
Cheers!
Hi Michael,
Thank you for the information. I will try modifying the provisioning files. I modified them last time based on of the earlier blogs on here, but still the phone wouldn’t take my changes. Should I copy and paste my configuration file somewhere so I can have you view it?
I really appreciate the help!
Hi Joe,
Just post your config/question in the discussion forum…. (you’ll need to create yourself an account but it’s quick, easy and free).
Cheers!
Hi Michael,
Do you want me to post this on the forum?
Do you have any idea what happens to the Nortel ring tones and system prompt noises such as key click on the Norstar series IP Office 11XX and 12XX phones? Are they staying the Nortel SIP ring tones 1-8 or are they being replaced by the “annoying” Avaya legacy Merlin Warble/Chirp noise? Do you know the difference? Some people don’t even notice.
Hi,
I’m trying to convert my 1120E phones to SIP, so I can make it work in asterisk.
I connect tftpd32 and the phone shows me the message “Upgrades Are Available” but it doesn’t do anything…
The firmware that comes with the phones is 0624C1A.
Any ideas?
Hi Paulo,
What files do you see the IP phone requesting in the TFTP32 log? You can try changing the 1120e.cfg file to
and see if that kicks it off. If the 1120E isn’t even reading the 1120e.cfg file from the TFTP server you’ll need to backup and figure out what’s wrong there first.
Good Luck!
Same problem with Nortel 1140e phone with 0625C39 Unistim firmware.
Phone stops with message “Upgrades are available”. DONLOAD_MODE FORCED does nothing.
When i renamed f/w file to “1140e.img” and changed FILENAME parameter in .cfg to same, phone shows “Downloading upgrades” for 2-3 seconds and later changes diaplay to “Connecting to S1”, later “Server unreachable”, “restarting” and so on, as it booting as usual.
tftpd64 log shows that phone downloads .cfg and does not try to downloads .img
Connection received from 192.168.0.172 on port 1024 [10/10 22:44:29.334]
Read request for file . Mode octet [10/10 22:44:29.334]
Using local port 60889 [10/10 22:44:29.334]
: sent 1 blk, 113 bytes in 0 s. 0 blk resent [10/10 22:44:29.349]
Connection received from 192.168.0.172 on port 1024 [10/10 22:45:59.970]
Read request for file . Mode octet [10/10 22:45:59.970]
Using local port 61993 [10/10 22:45:59.970]
: sent 1 blk, 103 bytes in 0 s. 0 blk resent [10/10 22:45:59.970]
I would try a different TFTP server and see if that helps at all.
Cheers!
thank for your attention!
this is due to error in avaya docs
http://support.avaya.com/css/P8/documents/100133325 on page 108 says that minimum UNISTIM firmware version to convert to SIP is 0625C39
I have phone with firmware 0625C39 and have troubles upgrading.
i just upgraded phone to latest available UNISTIM firmware 0625C8G and later changed to SIP firmware without any problems.
I had the same problem with an 1120E showing “Upgrades are available”. After upgrading the Unistim firmware the SIP upgrade worked.
M.
Hi Michael,
I need convert any phones 1110 Nortel-Avaya to SIP but work Asterisk, and not found this Firmware.
thanks for you help
Raul
I have an 1140e (NTYS05BCE6 with firmware 0625C6R) that I have been trying to convert to SIP. Have the SIP1140e03.02.16.00.bin file and a 1140e.cfg file in the TFTP server directory for the phone to pick up. All i get at the TFTP server is…
Connection received from 192.168.0.240 on port 5000 [date & time]
Unexpected request 65535 from peer [date & time]
Returning EBADOP to peer [date & time]
And this just keeps repeating. It is the correct IP for the phone.
It doesn’t even seem to be requesting the cfg file. Is there a setting in the admin menu that perhaps need to be changed. I set up the phone with a fixed IP, did all of the configuration manually but I have yet to see a site that explains (in detail) all of the necessary settings in there prior to a conversion to SIP.
Hi Lee,
How are you configuring the TFTP server? Are you manually configuring the IP address of the TFTP server in the IP phone configuration (via the phone display) or are you setting the TFTP server IP address in the DHCP reply?
If you don’t manually configure the TFTP server IP address or configure the DHCP server with the TFTP server name the IP phone will never make any request to the TFTP server so it will never know to upgrade it will just boot up with the previously configured IP address and attempt to connect to the previously configured IP address and port.
If you are using a ISC DHCP server you need to set the following options;
Where 192.168.1.20 is the IP address of your TFTP server, remember you’ll need to restart your DHCP server after you make the configuration change.
Good Luck!
I’m using Tftpd32. I manually configured the 1140e, both it’s IP/subnet/DNS etc. and the IP of the PC running Tftp. I wasn’t sure how many places required the Tftp server IP to be inserted in the admin menu. The 192.168.0.20 is the IP of the phone making the “request” to the server. It is obviously pointed to the right place as the Tftp server shows activity.
What file(s) is the IP phone requesting from the TFTP server? The logs from TFTPD32 should show you exactly what the IP phone is requesting as it boots up. You should see it requesting the file 1140e.cfg which needs to contain all the information referenced above.
The process is laid out for you in the above post…. the IP phone will request the cfg file from the TFTP server based on the model, that cfg file will contain the instructions and filename of the firmware that the IP phone will upgrade/downgrade to.
Firmware 0625C6R is UNIStim release 3.3 so the ability to upgrade the IP phone should definite be there.
Cheers!
My error. I have two networks, the second one with my SIP pbx, I put the wrong potion of the IP for the other network in the Provisioning IP for the phone. Because I had put the IP of the Tftp server in the S1 IP, it was making a request for “other” information. I will carry on now creating a SIP config file as it did download the bin file. Sorry about that.
No problem Lee. I’m happy to hear that you were able to figure it out.
If you have additional questions or issues you might want to check out the forums;
http://forums.networkinfrastructure.info/nortel-ip-telephony/
Cheers!
Hi,
nice Guide, just one thing which I am missing is the “autologin” feature.
if the phone gets rebooted I am always stuck at the login screen from the phone and have to manually enter my asterisk uid / pw.
I tryed the SIP[MAC-ADDR].cfg file to have teh parameters
AUTOLOGIN_ID_KEY astuid
AUTOLOGIN_PASSWD_KEY astpwd
but it never logs in.
Does anyone have an idear?
thnx for the help
thnx I found it , your forum is a great resource of information :)
Ok nice…. it does work but how do I return it to UNIStim
Hi Steph,
Just edit the configuration file on the TFTP server and point to the UNIStim software and version number.
Yes, it’s really that easy.
Good Luck!
Thanks Michael…. I tried on a SIP 1230 and I does work, it’s now back to UNIStim on my 450 R6.
But now I am facing a weird situation, I got a 1120 SIP configured, I thinks this one was on a CS1000 since the version is SIP 02.02.21.00…. problem is that there is no settings for tftp… only provisionning server and I did put my tftp address but no request are being received. When it’s booted I get UserID on the main screen and a configuration menu (pwd color*set) with S1 & S2….. I’ve put my BCM info but once again it’s doing nothing.
I also tried the factory reset sequence…. doesn’t work either…
I think I’ll put this phone on eBay ?&*()
Hi Steph,
I utilized my DHCP server to instruct the IP phone which TFTP server to use. I had to provide more than just the “next-server” option, I had to specify the “tftp-server-name”.
http://forums.networkinfrastructure.info/nortel-ip-telephony/avaya-ip-phones-getting-tftp-server-via-dhcp/
Good Luck!
Hi MIchael,
Thanks for the detailed upgrade info. I have a few 1120e’s, firmware 0624C39. I’ve been unsuccessful in upgrading to firmware SIP1120e04.00.04.00 using your guide. The phone does contact the tftp server, appears to start the download, but rather than going through the reading/writing process I expect, the phone tries to contact S1 and will loop continuously when contact fails (as expected since I’m doing the upgrade on a LAN segment without a PBX). The tftp log shows only 1 block of about 248 bytes transferred, it appears that the cfg file is read but download of the binary never starts. Is my current firmware an issue? Do I need to upgrade to a later version of the UNISTIM firmware before making the jump to SIP?
Hi Lars,
In the [FW] section change the “DOWNLOAD_MODE AUTO” to “DOWNLOAD_MODE FORCED” and see if that changes starts the IP phone downloading the firmware from the TFTP server.
Good Luck!
Lars, I solved my problem that was pretty much identical by upgrading the firmware first to unitsim and then to SIP.
Thanks for the input Michael and Paulo. It turns out my problem was extraneous control characters in the .cfg file courtesy of XP’s Notepad. I cleaned things up with the command line editor and the firmware upgrade completed successfully. BTW, I found that my particular hardware version of the 1120e’s are early versions not supported in SIP 4.0, so I’ve loaded SIP 2.2.
Hi Lars,
I didn’t believe there was any such restriction regarding early hardware revisions…. can you provide a reference? You might need to upgrade to say SIP 3.x before you jump to SIP 4.x but I don’t believe there were any hardware revisions of the 1120e like there were with the i2002/i2004 series.
Cheers!
Hi everyone, I am still operating on SIP 2.2 successfully, I have yet to be successful with 3.2 and 4.0 on my 1120/1140 sets….so one day when I get some time, I’ll try everything again. I do kind of like having the Nortel Splash screen instead of the newer Avaya splash screen on my set when it boots up. LOL :)
Michael, page 4 of the SIP Release 4.0 Readme lists hardware versions of the 1120e and 1140e that aren’t supported in 4.0:
http://support.avaya.com/css/P8/documents/100123626
So will the 11xx and 12xx series phones be around for a while? Or are they, like the CS1000/2100 and BCM going to be discontinued soon?
Joe, I was under the impresion the cs1000 was going to remain current for quite sometime?
It’s my understanding that the CS1000 is going to be around for quite some time. I believe the CS2100 is being wrapped up into another product, Avaya Session Manager?
While the BCM/SRG is slated to be rolled into the Avaya IP Office product line Avaya doesn’t seem to be moving too fast, probably since the BCM has a HUGE install base.
Cheers!
Hey David and Michael,
That is good news that the CS1000/CS2100 will be around for a while. I am quite keen to the Nortel styled features such as ring tones, dial pads, feature buttons and in general any type of legacy Nortel telephone. With the existence of the CS line in our telecom world, users will still have the familiar Nortel phones but with the Avaya name on them instead.
As far as BCM goes, I bought myself a backup system for my home in case mine ever goes out. If both go out, I’ll either convert completely to Nortel SIP 11xx phones or get a small CS1000 somehow….a bit much for an 800 sq. ft. loft but it is the THE telephone systems of all systems in my opinion. I am using SIP trunking with 11xx phones on the BCM as well as a standalone 1140/1120, Avaya 9630 and Cisco 7970 color display on 3CX via VOIP.MS….you can say I am quite the phone geek!
hi I have a 1140e I followed the commands, got the phone working, but after playing with some settings I stuffed it up and now just continually downloads from the tftp server. I have continued with the instructions on this site and for the life of my I can not get it to downloads users.dat the phone isn’t even requesting it from my server. how can I make it re flash the firmware or make it download the users.dat file, I have tried DOWNLOAD_MODE AUTO DOWNLOAD_MODE_AUTO DOWNLOAD_MODE FORCED DOWNLOAD_MODE_FORCED but it just wont request it from the server. hmm lost
Hi Craig,
I see that you’ve basically solved your own problem.. great job!
If you haven’t already you might want to browse the discussion forums where there have been a number of similar threads.
http://forums.networkinfrastructure.info/nortel-ip-telephony/
Cheers!
**Update**
I have managed to get it to request the firmware file, but after it downloads the bin file it comes back with
[FW] Reading…
SIP1140e04.00.04
[FW] Failed
Authentication Failure
Then reboots and does it all over again still not requesting the users.dat file
forget my issue, problem fixed with a newer version then the one on here. Version 04.01.13
Hi Craig and Michael,
Is this the file version I should be using that should allow me to upgrade my 1140E using Michael’s .cfg files at the top of this article?
SIP114 0e04.01.13.00.bin
Michael, if I copy and paste the cfg articles at the top of this page into my TFTP directly, this should upgrade the phone to work on basic SIP service?
I am going to give this a shot again! We’ll see and I’ll let you know my results tonight.
Thank you again, wish me luck!
Joe from Chicago
I used SIP1140e04.00.04.00.bin to start with. it worked fine till I played with a setting that I can not remember, stuffed it up and took 5 hours to work out that it can not be fixed, then I found the new version SIP1140e04.01.13.00.bin, and with worked again, and it actually works better now so yay for me lol good luck I recommend the 1.13 version, they may even be a newer one out but atm this is all I can find but I am happy with this.
Hi Craig,
Are you using the phone on a 3rd party server? I am using mine on voip.ms. We’ll see what happens when I try it later this evening.
Joe
I am using it on a Asterisk – FreePBX server running on Debian – Lenny OS. running localy on my network. I use my Ubuntu desktop system as the tftp server. and Engin (Australian Provider) for my sip trunking I don’t have windows installed on any system anymore. if you use IRC you can also obtain some help on the irc.freenode.com servers join the #freepbx or #freedoh Channels we help all we can.
HI there, I am having trouble yet again on trying to load the firmware to my 1140E SIP phone.
I am getting the “Could not obtain license” message” and I’ve followed everything you have said here. I was successful in getting the firmware to upgrade via my TFTP server:
I have 4 files in a folder named 1140E firmware:
1140e.cfg
1140eSIP.cfg
SIP1140e04.01.13.00.bin
users.dat
My file contents are as follows:
Here is my 1140eSIP.cfg file:
[FW]
DOWNLOAD_MODE AUTO
VERSION SIP1140e04.01.13.00
FILENAME SIP1140e04.01.13.00.bin
PROTOCOL TFTP
#SERVER_IP 192.168.1.5
#SECURITY_MODE 0
[DEVICE_CONFIG]
DOWNLOAD_MODE FORCED
VERSION 000002
FILENAME users.dat
[DIALING_PLAN]
DOWNLOAD_MODE FORCED
VERSION 000002
FILENAME dialplan.txt
Here is my 1140e.cfg file:
[FW]
DOWNLOAD_MODE AUTO
VERSION SIP1140e04.01.13.00
FILENAME SIP1140e04.01.13.00.bin
PROTOCOL TFTP
SERVER_IP 192.168.1.5
SECURITY_MODE 0
SIP firmware file:
SIP1140e04.01.13.00.bin
and finally here is my users.dat file:
DNS_DOMAIN joesus.net
SIP_DOMAIN1 voip.ms
SERVER_IP1_1 64.120.22.242
SERVER_PORT1_1 5060
SERVER_RETRIES1 3
DEF_USER2 3126466342
VMAIL 5000
VMAIL_DELAY 300
DEF_LANG English
DEF_AUDIO_QUALITY High
ENABLE_LLDP YES
ADMIN_PASSWORD 26567*738
ADMIN_PASSWORD_EXPIRY 0
# Settings to disable extended license
MAX_LOGINS 1
USB_HEADSET LOCK
EXP_MODULE_ENABLE NO
ENABLE_SERVICE_PACKAGE NO
IM_MODE DISABLED
AVAYA_AUTOMATIC_QoS NO
VQMON_PUBLISH NO
SIP_TLS_PORT 0
ENABLE_BT NO
# Enable SSH
SSH YES
SSHID admin
SSHPWD admin
What am I doing wrong! I am following everything on here….I feel like an ID10T error! Thank you in advance.
Joe
Never MIND, THIS TIME IT WORKED! SUCCESS! :)
Its very weird, I like the call waiting BEEP/Buzz on these phones and earlier versions of firmware had a 1 second short buzz tone, these new phones buzz in a quarter of a second (hardly any noise) when you get a second call coming in….small thing, but interesting.
I do have a timing question.
Now that I uploaded the latest SIP to my 1120E phone as well (successfully), the DHCP server takes 3 minutes until it recognizes the TFTP server. The 1120E just sits there saying Loading DHCP for 2-3 minutes. Did I fry the memory in the 1120 phone? Are one of my 4 pairs of wires on the set cross connected? I punched my own RJ45 connector for that phone…..I assume if it was wired incorrectly, the phone wouldn’t power up at all.
Just curious.
Thanks.
Everything is successful and still working today.
Any idea why it takes my 1120E about 4 minutes to recognize the DHCP server??
Thanks for all of your help!
So I noticed my phone is saying “starting DHCP” for 5 minutes now before connecting to the server anytime I restart the phone. Any idea what might be causing that? Should I reset the phone to factory defaults? If so what is a safe way to do that?
Thanks
you could give it a go. not sure but I done think it will go back to the full factory settings. it should only go back to the current firmware factory settings, if you can fine the old unistim firmware that was on the phone and flash back to that then reflash to the newer SIP firmware it might fix your problem, but for a factory reset type
**73639(DeviceMacAddress)##
type you mac in numbers for eg. 1A2B3C4D5E6F
would translate to
122232435363
to brake it down for you
1=1 A=2 2=2 B=2 3=3 C=2 4=4 D=3 5=5 E=3 6=6 F=3
so you would type
**73639122232435363##
and it should then ask you “Are You Sure?” Y or N and then after you confirm it will restart. let me know how you go.
Also just for note the Mac Address can be found on a sticker on the back of the device, you will have 3 barcodes the bottom barcode it the one you want the number is formatted like 00:00:0A:00:00
So any idea why my phone is stuck on “starting DHCP” for over 4 minutes before it connects to the server?
Did you give the factory reset? how did it go?
Actually. In network settings check the status of DHCP check to see if it’s set to Full Partial or Manual, if you know all your network setting try setting it to Manual in input the IP Address of the phone, the Netmask, The Gateway, and the servers (witch are probably already set, but check them just the same) and that should fix your problem, given you will have to manually change the IP settings of the phone if the settings change, but small price to pay for an quick fix. also is this device the only one have trouble the DHCP, no other computers taking too long for DHCP? maybe turn the DHCP server off for 30 seconds and then back on. never know might help.
no Idea but did you give the factory reset? how did it go?
Actually. In network settings check the status of DHCP check to see if it’s set to Full Partial or Manual, if you know all your network setting try setting it to Manual in input the IP Address of the phone, the Netmask, The Gateway, and the servers (witch are probably already set, but check them just the same) and that should fix your problem, given you will have to manually change the IP settings of the phone if the settings change, but small price to pay for an quick fix. also is this device the only one have trouble the DHCP, no other computers taking too long for DHCP? maybe turn the DHCP server off for 30 seconds and then back on. never know might help.
So I am staying in NYC right now, so I won’t be able to get to test the Phones till Sunday. I found out I have free internet at this hotel, I should have brought my 1120e along. I ll try the manual dhcp on Sunday.
Btw, I am staying at a Renaissance Marriott and I was hoping for an 1120e In my room like I had at the JW Marriott in grand rapids, no such luck, the hotel has a boring digital Mitel system, not a big fan Of Mitel though. One of the Nortel execs used to be on Marriott s board of directors until 2008, probably exPlains why this 2008 hotel doesn’t have Nortel, dissapointing! I will tell you, I am out here for work for my company Walgreens, and all of our Duane reade stores now have Nortel switches, MiCS I believe!
Joe
HI there Michael,
Everything was working great on my 1120E SIP phone until today when it told me my license cannot be obtained anymore??
Do my configuration files look correct?
1120e.cfg
[FW]
DOWNLOAD_MODE FORCED
VERSION SIP1120e04.01.13.00
FILENAME SIP1120e04.01.13.00.bin
PROTOCOL TFTP
SERVER_IP 192.168.1.5
SECURITY_MODE 0
1120eSIP.cfg
[FW]
DOWNLOAD_MODE FORCED
VERSION SIP1120e04.01.13.00
FILENAME SIP1120e04.01.13.00.bin
PROTOCOL TFTP
#SERVER_IP 192.168.1.5
#SECURITY_MODE 0
[DEVICE_CONFIG]
DOWNLOAD_MODE FORCED
VERSION 000002
FILENAME users.dat
[DIALING_PLAN]
DOWNLOAD_MODE FORCED
VERSION 000002
FILENAME dialplan.txt
users.dat
DNS_DOMAIN joesus.net
SIP_DOMAIN1 voip.ms
SERVER_IP1_1 64.120.22.242
SERVER_PORT1_1 5060
SERVER_RETRIES1 3
DEF_USER2 3126466342
VMAIL 5000
VMAIL_DELAY 300
DEF_LANG English
DEF_AUDIO_QUALITY High
ENABLE_LLDP YES
ADMIN_PASSWORD 26567*738
ADMIN_PASSWORD_EXPIRY 0
# Settings to disable extended license
MAX_LOGINS 1
USB_HEADSET LOCK
EXP_MODULE_ENABLE NO
ENABLE_SERVICE_PACKAGE NO
IM_MODE DISABLED
AVAYA_AUTOMATIC_QoS NO
VQMON_PUBLISH NO
SIP_TLS_PORT 0
ENABLE_BT NO
# Enable SSH
SSH YES
SSHID admin
SSHPWD admin
Should SSH be set to NO? On your 1120E file, it says YES, but I have my 1140E configured exactly the same and the license hasn’t expired and it is set to NO, but I have the problem regardless on my 1120E.
1140E License Mode: Node Locked
License Status: No Request
While on the 1120E which is configured exactly the same as my 1140E files it says
1120E License Mode: Node Locked
License Status: Token Release
What the HECK IS GOING ON? I am pulling my hair out!
I have the EXACT files on each phone the same, except for changing the 1140E to 1120E names!
Hi Joe,
You are probably running the with the license in evaluation mode (60 days I believe). You need to configure your settings so the IP phone doesn’t use one of the extended features which requires an extended license.
http://forums.networkinfrastructure.info/nortel-ip-telephony/disabling-features-from-extended-feature-set-on-ip-deskphone/msg2406/#msg2406
Good Luck!
Well Michael and my fellow SIP Avaya/Nortel Friends,
Performing this procedure:
The method to factory reset an Avaya 1140 set is:
**73639[MAC]## – where [MAC] is the MAC address of the phone using the 2 key for A/B/C and the 3 key for D/E/F. You can also think of it as **RENEW[MAC]##.
fixed the problem and my 1120E License Status: Now reads: No Request….
does that mean the problem is more than likely fixed?
Also, it doesn’t take my phone 5 minutes to reboot and find the DHCP server anymore.
I’ll keep you up to date!
Michael,
Can you answer my last question, if the license status says: no request, does that mean the extended feature set has been disabled?
Thank you,
Joe
Hi Joe,
You are correct… “No request” means the IP phone isn’t looking for an extended license.
Cheers!
Michael,
I must also add, can you look over my configuration files above?? They are exactly as copied from your files and I just want you to double check them.
Also, What on the phone tells you if the extended feature set has been disabled and the phone won’t shut off after 20 or 60 days? When I RESET to factory default the 1120E and reinstalled the CFG files you created, they worked and the License Status now reads: NO REQUEST. My 1140E hasn’t given me any problems and it is over the evaluation period and says: NO REQUEST. Does that mean I am smooth sailing?
Thanks.
Joe
Hi Joe,
Yes you should be set to go.
Good Luck!
Michael,
Thank you for your reassurance!
Joe
Michael,
I ordered a Unistim Avaya 1220 phone for $55 on ebay, so I am going to play with making it SIP.
How do I get to the TFTP settings on this phone as opposed to the 1140E? I can uplink my 11xx phones to my TFTP server, but do I do it the same way with the 12xx sets?
Can I use the same configuration files for my 11xx phones and just change around the file names to match the 12xx series?
I saw something about having to put 12xxboot.cfg for the config. files? Can you clarify which files I should be using to upload SIP to the phone?
When I am asking about getting to the TFTP server on my IP 12xx set, do I just do the 4 key swipe on the softkeys when the phone flashes Avaya?
Thank you!
Joe
Oh, when I am asking about getting to the TFTP server on my IP 12xx set, do I just do the 4 key swipe on the softkeys when the phone flashes Avaya?
Hi Joe,
You’ve probably answered this yourself already… been sick the past week so I’m only getting the chance to respond to all the comments.
You can swipe the 4 softkeys or I believe you can also double press the “Services” key.
Good Luck!
Hi Michael,
Hope you are feeling better!
I ve been successful at getting my 12xx sets to work with the no request for the license token!
Do you want me to post the files?
Also, is the call waiting beep for a second call waiting a standard feature on all 11xx and 12xx phones? It’s very similar to the call waiting buZz on meridian 1 sets.
Joe
Thanks Joe!
There is a post documenting the settings to avoid the “license token” issue on the discussion forums and I believe you posted in that thread.
http://forums.networkinfrastructure.info/nortel-ip-telephony/disabling-features-from-extended-feature-set-on-ip-deskphone/
I don’t believe the basic license allows for multiple lines… so I’m going to bet you only have a single line unless you have an advanced license and even then I’m not sure that feature would work across all the different SIP based switches.
I believe you posted in that thread.
Cheers!
Hi Michael,
Call waiting does work, I ve managed to make 7 incoming calls all come into the phone on the same line!
Is the call waiting beep a universal feature of the Nortel ip sets? It works on all my phones, strange though, the latest firmware shortened the beep from 2 seconds to a quarter of a second, so you can barely tell it has announced the second call.
You mentioned to me you haven’t made the 12xx phones work with Sip yet, did you want those results posted?
Joe
Joe
Hi Michael,
I have an 1120e NTYS03BA running 0624C4B FW. The phone successfully downloads the 1120e.cfg file from my Jounin TFTP server, finds that there is new firmware, but immediately says “Downloading updates” for a second, then “[FW] failed version 0624C4D”, then starts cycling through S1 and S2. I have tried “DOWNLOAD_MODE FORCED” and “DOWNLOAD_MODE AUTO” in my cfg.
Any ideas?
Hi Joey,
That’s UNIStim v2.1 firmware release… pretty old. I see a problem right away with the files you trying to use. You are running a firmware for the 1120e but you are trying to upgrade to a firmware for the 1150e. You need to use a firmware that is compatible with the 1120e IP phone. You should be able to download the firmware from the Avaya support website. Since you are running such an old version you probably need to review the release notes… I believe you need to upgrade to at least UNIStim v3.x before you can jump to either 4.x or 5.x.
Good Luck!
Hrm, I thought the website says that 0624C4D, the version I am trying to update to, is an 1120 release. Found on http://support.avaya.com/css/appmanager/public/support/Downloads/P0599/2.x/C2010110317412511234466#files maybe it is labeled wrong?
I believe you are right… the issue here is probably because the code is SO OLD…
Here’s where you can find the old legacy software releases perhaps if you try a release in the UNIStim v3.x or 4.x branch?
Good Luck!
I’ve just started playing with all this VoIP stuff the other day, I’ve built a trixbox and have successfully added an Aastra 480i, 9133i and Nortel 1230 UNISTIM, however I am stuck trying to get an 1120e on the system. I converted the 1120e to SIP (from UNISTIM) but can’t figure out how to add the phone withing trixbox. With the 1230 I had to manually add to the UNISTIM config file and then create the extension and put in the special dial rule. Is it the same for the SIP? Any help would be greatly appreciated!
Hi Paul,
I setup a few Avaya IP phones on Asterisk (never trixbox) using SIP and as I recall it was fairly straight forward.
Just make sure you’ve got the IP and port numbre correct and then enter the DN. I will say that it took a LONG time for the initial connection – easy to think you’ve failed and give up before it connects.
Perhaps you can check the logs on trixbox and see what’s going on?
Sorry I can’t provide more help!
Good Luck!
I have just converted a Unistim 1120E to SIP firmware to work with session manager/avaya CM. But for some reason I dont see the feature key option under prefs-> Feature options.
Is there a steting in the config file that needs to be edited?