Comments on: Nortel’s support website almost gone

By: Michael McNamara

Michael McNamara — Fri, 21 Jul 2017 13:12:10 +0000

In reply to Dan Dan. I wouldn't bother updating a BES 1020, just be happy it boots and works. Cheers!

By: Dan Dan

Dan Dan — Thu, 20 Jul 2017 14:21:31 +0000

In reply to Michael McNamara. You can register for the site, but you don't get access to downloads unless you provide a "Sold To" number. With the BES 1020 being 10 years old, I would suspect most organizations do not have this information and will be prevented from downloading firmware/software updates. At this point, I would be happy just to know what the current firmware and software revisions are for the BES1020-48T-PWR!

By: Michael McNamara

Michael McNamara — Thu, 06 Jan 2011 02:51:32 +0000

In reply to Matthew.

Hi Matthew,

Did you login to the Avaya support website? Have you registered for an account on Avaya’s website?

Good Luck!

By: Matthew

Matthew — Tue, 04 Jan 2011 17:27:39 +0000

Michael – thanks! However, I’m a network admin end user. Looks like they don’t want me to have access to that. :(

By: Michael McNamara

Michael McNamara — Tue, 28 Dec 2010 05:04:36 +0000

In reply to Matthew.

Hi Matthew,

Are you speaking of the BES (Business Ethernet Switch)?

https://support.avaya.com/css/appmanager/css/support/Downloads/P0825/1.1.x/C2010110317413014729976#files

Cheers!

By: Matthew

Matthew — Mon, 27 Dec 2010 18:11:06 +0000

I’m personally struggling with the new site. I have a 1020-48T that needs a firmware upgrade and I can’t find any mention of it on Avaya’s site, and it has been removed from Nortel’s site.

Any idea where I can get BCM and Switch patches from now?

By: simon

simon — Thu, 16 Dec 2010 10:06:29 +0000

InSite is ridiculous! Even a search for IST or SMLT is unsuccessfull. Parts of the Avaya Website is not displayed correctly with Chrome or FF! Avaya learning is even not usable with Chrome/FF….

That’s kind of poor….

By: Curtis

Curtis — Wed, 15 Dec 2010 21:07:19 +0000

Just tried a InSite Knowledge search and promptly got a Windows Exception core dump as the returned page from Avaya.

Definately Not Ready for Prime Time!

By: james

james — Mon, 13 Dec 2010 05:30:07 +0000

the wlan2361 v7.1.6.3 is not even there and they removed the link in Nortel Support already…
took them 2 weeks to link extra sold to number to my account
took them 2 days to start looking at my ticket while i logged another case in nortel support it happened within a day
the Avaya e-notification is messy and i have to tick document, software update, and other relative information on EACH product one by one, in Nortel i just need to tick the product.

By: Gabe

Gabe — Sat, 11 Dec 2010 13:22:40 +0000

I can’t say that I have tried Avaya’s website for support yet. I will try this next week when I am back in the office.

Thanks for the heads up!

By: Michael McNamara

Michael McNamara — Sat, 11 Dec 2010 05:29:13 +0000

In reply to Paul L. I would tend to agree with you regarding people being more comfortable with what's familiar and not new and unknown. It's my understanding that JDM is dead... Enterprise Device Manager (EDM) and Configuration and Orchestration Manager (COM) is the future. I've corresponded with Brett quite a few times, he's the author of CLImanager. Brett had been coding CLImanager well before the Nortel marketing folks got wind of it. I would probably believe it will live on in someway. Perhaps Avaya will release the code into the open source community. There are quite a few other neat tools that they have which I'm guessing they won't just throw away. Cheers!

By: Paul L

Paul L — Sat, 11 Dec 2010 03:16:10 +0000

the avaya support page gets poor marks from me. but I will chalk it up to growing pains and the fact that on the Nortel site I knew where everything was and the layout of somewhat intuitive.

I am sure after I use it for a month or two we will grow to like it.

with that said I would like to know what is going to happen to CLImanager and JDM. I am getting mixed stories from everyone.

By: Dominik

Dominik — Fri, 10 Dec 2010 11:16:29 +0000

On the old Nortel support sites I could find very fast the informations that I was looking for……
…. on the new Avaya Page it will take some time to feel as comfortable as it was on the old Nortel page.

2 points that bother me:

1: I have to saerch every Software release for a document, a view all button would be very nice.

2: no connection from avaya.com to support.avaya.com or the connection is so well hidden that I couldn´t find it.