I went looking to see if the software for the Ethernet Routing Switch 5000 v6.1.5 had been posted to the old Nortel support website when I found that all the software and documentation had been 
removed. I haven’t spent too much time on the Avaya support website, but my first impression wasn’t very good. I’ll be honest and tell you that I wasn’t crazy about the Nortel website but in the past few years they had finally started to get their act together. You could actually search the knowledgebase and find useful and helpful, yes I said helpful, articles and information.
I love polls, it’s really fun to see how the majority of people feel and even sometimes to get a differing opinion. So here’s another poll for you. What do you think of the Avaya support website? If you’re an Avaya customer with a maintenance contract you’ll need to register for an account and find out what your SOLD TO number(s) have been assigned to your organization. You can usually use your legacy Nortel SiteID to determine the SOLD TO number(s).
I guess I’ll need to figure out where on the Avaya support website I can find the 6.1.5 software for the Avaya Ethernet Routing Switch 5000 series.
Cheers!
On the old Nortel support sites I could find very fast the informations that I was looking for……
…. on the new Avaya Page it will take some time to feel as comfortable as it was on the old Nortel page.
2 points that bother me:
1: I have to saerch every Software release for a document, a view all button would be very nice.
2: no connection from avaya.com to support.avaya.com or the connection is so well hidden that I couldn´t find it.
the avaya support page gets poor marks from me. but I will chalk it up to growing pains and the fact that on the Nortel site I knew where everything was and the layout of somewhat intuitive.
I am sure after I use it for a month or two we will grow to like it.
with that said I would like to know what is going to happen to CLImanager and JDM. I am getting mixed stories from everyone.
I would tend to agree with you regarding people being more comfortable with what’s familiar and not new and unknown.
It’s my understanding that JDM is dead… Enterprise Device Manager (EDM) and Configuration and Orchestration Manager (COM) is the future.
I’ve corresponded with Brett quite a few times, he’s the author of CLImanager. Brett had been coding CLImanager well before the Nortel marketing folks got wind of it. I would probably believe it will live on in someway. Perhaps Avaya will release the code into the open source community. There are quite a few other neat tools that they have which I’m guessing they won’t just throw away.
Cheers!
I can’t say that I have tried Avaya’s website for support yet. I will try this next week when I am back in the office.
Thanks for the heads up!
the wlan2361 v7.1.6.3 is not even there and they removed the link in Nortel Support already…
took them 2 weeks to link extra sold to number to my account
took them 2 days to start looking at my ticket while i logged another case in nortel support it happened within a day
the Avaya e-notification is messy and i have to tick document, software update, and other relative information on EACH product one by one, in Nortel i just need to tick the product.
Just tried a InSite Knowledge search and promptly got a Windows Exception core dump as the returned page from Avaya.
Definately Not Ready for Prime Time!
InSite is ridiculous! Even a search for IST or SMLT is unsuccessfull. Parts of the Avaya Website is not displayed correctly with Chrome or FF! Avaya learning is even not usable with Chrome/FF….
That’s kind of poor….
I’m personally struggling with the new site. I have a 1020-48T that needs a firmware upgrade and I can’t find any mention of it on Avaya’s site, and it has been removed from Nortel’s site.
Any idea where I can get BCM and Switch patches from now?
Hi Matthew,
Are you speaking of the BES (Business Ethernet Switch)?
https://support.avaya.com/css/appmanager/css/support/Downloads/P0825/1.1.x/C2010110317413014729976#files
Cheers!
Michael – thanks! However, I’m a network admin end user. Looks like they don’t want me to have access to that. :(
Hi Matthew,
Did you login to the Avaya support website? Have you registered for an account on Avaya’s website?
Good Luck!
You can register for the site, but you don’t get access to downloads unless you provide a “Sold To” number. With the BES 1020 being 10 years old, I would suspect most organizations do not have this information and will be prevented from downloading firmware/software updates.
At this point, I would be happy just to know what the current firmware and software revisions are for the BES1020-48T-PWR!
I wouldn’t bother updating a BES 1020, just be happy it boots and works.
Cheers!