There’s yet another new VPN client available;
http://blog.michaelfmcnamara.com/2011/05/avaya-vpn-client-release-10-04-109-for-windows-7/

There’s yet another new VPN client available;
http://blog.michaelfmcnamara.com/2011/07/avaya-vpn-client-release-10-05-012-for-windows-7/

I’m going to close comments on this post.

Cheers!

You’re welcome Ann.

Hi Pat,

With respect to the SecurID soft token you need the RSA software (agent) installed to enable that functionality within the Avaya VPN Client. You also need a soft token from your provider (they usually expire in 1 to 3 years).

Cheers!

Hi Arshad,

There was (a long time ago) a Mac version of the Nortel VPN client software… it was really just an OEM of some third party client that was “certified” to work with the Nortel VPN Router.

You could check out Apani, it looks like they have a native Mac OS X client designed to work with the Avaya VPN Router (formerly Nortel VPN Router – formerly Contivity – formerly NewOak).

Cheers!

Yes, Avaya has identified issue wi00568576 with the following description;

Wireless users are disconnected intermittently
IPSec users which are behind a wireless cable modem are disconnected intermittently. Users are able to authenticate successfully, but after some time they get disconnected and the client pops up the message “VPN tunnel is disconnected due to routing table change”. This is because the operating system changes the metric of wireless interface according to various parameters when Automatic Metric option is enabled. This is the default configuration for network interfaces in Windows. This causes the client to consider that the routing tabled has been hacked and disconnects the tunnel.

I hope to post the 10.04_108 client software in the next few days, until then the workaround suggested by DS works fine.

Cheers!

—
When I was using windows xp i used an older version of nortel which was still called contivity and authenticates using group security and an installed software token on my PC. using that old version i have the option to browse for the winsnk so when i launch nortel it asks for my PIN and able to connect.
— I cannot find that option using this new version. and just get an error secureID not installed when I try to connect.
any ideas?

I don’t know if this will help, but it solved my issue.
Avaya support has an interesting article, I put a link to it at the bottom of the post. It contained a paragraph stating Wireless Network Adapters in Windows have the Automatic Metric option enabled by default. This causes the OS to change the metrics based on various parameters and that is detected as a routing table change.

I turned the Automatic Metric option off and set it to 20 based on an article by Microsoft, second link below. So far it’s working fine.

http://support.avaya.com/css/P8/documents/100125135
http://support.microsoft.com/kb/299540

Thanks,

Arshad

HI Michael,
thanks for response,
really I do not see changing in routing table, what’s ineresting, some times it will work for long time (hours) sometime I am dropped after couple of minutes.
IS there any patch to avoid this?
What can update my routing table, I am sure I am not doing this :)

thanks,
Karoly

Hi KP,

The VPN client will monitor the routing table of your Windows 7 x64 desktop/laptop. If the routing table changes after the IPSec tunnel is established the client will drop the connection. This is a security feature designed to prevent people from turning their desktop/laptop into a software router providing unauthorized access into a network via the VPN client. Do you know why your routing table is changing? You can check it with the following command, “netstat -rn”. After you make a connection and the client drops you check it again and compare the output.

Good Luck!

I have Win7 x64, and I am using NortelVPN 10.04.016.
I have got more times error messages, about routing table update, after clicking the message the connection is lost.
Do you have an idea how to avoid this message and shutdown of the vpn?

thanks a lot,
K.

Just wanted to say thank you for the download links. I have been searching for these links for more than 3 days.

Installed it and worked fine under windows 32bit connected to Domain.

Many Thanks again for the information and excellent site.

Hi Prasad,

I’ve not experienced any such problem on the few Windows 7 64bit computers that I’ve tested with. Are there any errors in the Event log of the personal computer? What’s the blue screen tell you it’s crashing on? I would suggest you contact the administrator of your VPN Router and see if they can open a case with Avaya/Nortel for you.

Good Luck!

Hi Yann,

The users will need to run the NVC in administrator mode (not sure if that is possible when they are only Power Users). In any event your users should be able to create private profiles, profiles that are only visible to them and then modify those profiles. You should be able to find the profiles here;

• C:\Documents And Settings\\Local Settings\Application Data\Nortel\Nortel VPN Client (for Windows XP)
• C:\ProgramData\Nortel\Nortel VPN Client (for Windows Vista and Windows 7)

If you haven’t already I would highly suggest you review the documentation, it can be found here.

On page 37 of the Nortel VPN Client—Installation and Upgrades manual I read the following;

When a user logs on to NVC for the first time, the default user configuration file copies over as the user’s private user configuration file, enabling the user to update their private file.

You might also want to try temporarily elevating the user permissions to Administrator and see what if anything that helps.

Good Luck!

Installed Nortel VPN client 10.04.16 for my new Windows 7 64-bit computer.
After 20 mts. the system crashes with a blue screen.

I need your help and expertise about an issue with the 64 bit version of the client.

We are deploying the software in our company on Windows 7 x64 computers were users have power user rights.
The software is installed prior any user have logged on, so only the Administrator account is available.

I created two global connection profiles that I can edit if I am logged as administrator.
BUT, when logged using any power user account, the EDIT button is greyed out which is a major problem as the users must be able to modify the connection.

Am I missing something on the setup ?

Thank you in advance.

Yann

Thanks for stopping back Igor, I really appreciate you taking the time to follow-up.

Cheers!

Didn’t had chance to say thank you since dec. I do really appreciate and thanks for publishing it on-line the links.

Best Regards

Hi Lena,

Here are the acronyms;
NVC – Nortel VPN Client (the client software on PC)
NVR – Nortel VPN Router (the VPN router/switch you are trying to establish a secure connection with)

If you have a software firewall, either the built-in Windows firewall, or a third party product such as Norton Internet Security or Kaspersky Internet Security, etc you might need to add a rule (or exception) so that firewall allows the Nortel VPN Client (NVC) software to communicate with the Nortel VPN Router (NVR). Sometimes these firewalls or Internet security programs will block access preventing the client from working properly. Some of the previously mentioned products will also prompt you to grant or deny access at the time you try and make the VPN connection.

With respect to Virtual PC (or event VirtualBox) that’s a solution. I know quite a few Apple/MacOS users doing the same thing by running a virtualized copy of Windows XP within their MacBook.

I will check to see what version the NVR needs to be running to support the 10.04.16 client although you’ll definitely need to take that issue up with your IT department. It’s a shame you need to go to such lengths to find a solution yourself and that your own IT folks can’t at least provide some basic help. Do you know if they’ve even tested the 10.04.16 client with the version of Nortel VPN Router that they are running?

I would suggest the following;
– turn off the Windows firewall
– uninstall any Internet security software
– cable up to your home network or router (don’t use wireless for this test)

Additionally if you want you can enable debug logging (refer to this document how to enable logging) and if you want to post that log on the discussion forums I’d be happy to look at it for you.

Good Luck!

Michael,

Thank you so much for the reply! I will follow your leads and do some more research. I have tried to turn off the firewall. What is NVR and can you give me a little more info on how to configure an exception?

I also asked around at work, and people are having the same problem. Maybe it is the VPN server we are trying to connect to (not compatible with Windows 7? Windows XP works). One workaround people do is to install Virtual PC XP on Windows 7 and run VNC through that. I wish there is a better way…

Anyways, thank you so much for your help and this great site!

I’m happy you found it helpful!

Cheers!