Nortel has released the IP Softphone 2050 Release 3.4 (Build 3.4.003) for Windows PC.
The following enhancements are available;
- Support for Microsoft Windows 7
- Log file improvements
The following issues have been resolved;
- (090304-89596) IP Softphone 2050 freezes when calls are answered on Nortel USB Headset
- (081009-83319) IP Softphone 2050/3.3 One-way speech path
- (090903-09977) IP Softphone 2050 getting double DTMF tones on CS2100
- (090317-99855) New Call Voice Notification fails to say the CLID properly
- (090526-47034) Translation error in GUI – correct word “Release” in French, German and Spanish
- (090515-40414) Agent voice is recorded on IPCR after Mute key is activated
- (090510-36664) IP Softphone 2050 Logs have no limit in size
There were some qualifications that should be mentioned. The release notes specifically indicate that 64-bit versions of Windows XP, Windows Vista and Windows 7 are not supported although it doesn’t mention that they don’t work. The release notes also make mention that while the IP Softphone 2050 may run in VDI (Virtual Desktop Interface) from both VM Ware and Citrix Xen Desktop, neither are supported. I couldn’t imaging the potential issues of running a softphone in a VDI configuration but I guess someone has been toying with the idea.
We have about ten Contact Center users utilizing the IP Softphone 2050 v3.x with Contact Center 6 on a Nortel Succession 1000 4.5 Call Server. These users work out of their home and are connected across a Juniper SSL VPN SA4000 appliance utilizing Juniper’s Network Connect client software. We provide them an HP NC6900 laptop with all the software and they connect to their home network and Internet broadband. It’s been very successful so long as the Internet broadband connection remains stable.