But the phones always try to connect outside. Is there some hard reset somewhere? Or some ways to recover access to the phones

Once in your BCM Element Manager, go to the Configuration tab and then navigate to Telephony>Sets>Active Sets and find the current DN the IP Phone has assigned to it. Once you have that DN selected you will want to click the “Capabilities and Preferences” tab at the top. Once that is selected you should see a tab in the bottom of the Active Sets pane called “IP terminal Details” In this tab you will see an option to Deregister DN. once you click this, it will remove the DN from the IP Phone and you can now assign that set a new DN.

I just discovered this after months of having to put what were essentially bricked IP Phones on the storage shelf. I can now reclaim about a dozen handsets that were once useless.

Hi Agim,

Have your DHCP server provide the TFTP server in it’s response and you should be able to override the local settings with a provisioning file.

http://blog.michaelfmcnamara.com/2012/07/auto-provisioning-avaya-ip-phones/

Cheers!

No.

I purchased 8 used 1120e 2007 Version with firmware 0624C4A. The **73693MAC## doesn’t work on these phones.

We have a BCM 450 and this is what I get when I boot the phones.

Waiting for Cfg Data…
Couldn’t identify switch
Starting DHCP
Connecting to S1
Server unreachable
Restarting in 30s
Locating Server
then it looks for S1 again and it keeps looping

I’ve installed this model in the past and the firmware would update from the BCM. I can’t change anything on the phone, i can’t even see the network configs on it. I can’t factory reset it either. Any help or pointers is really appreciated.

Thanks,
Agim

COLOR*SET

Hi Korelian,

Unfortunately the factory reset option is rumored to not work with the i200x series IP phones. You should be able to find the MAC address on a label on the backside of the IP phone, although it won’t do you much good because the factory reset process doesn’t work with the i200x series as I’ve said above.

You could plug the IP phone into a hub and run a packet trace on all the packets the phone is sending. That might help you determine what IP address the phone is configured for and more importantly what TFTP server it’s trying to poll. If you setup a temporary TFTP server at that IP address you could conceivably reconfigure the IP phone via TFTP configuration files.

Good Luck!

Thus I have no password or user or clue how to get into the phone, it just says server unreachable, Restarting in 20s.

How do I factory reset this phone if I don’t know it’s mac address, or how to I get the mac address or etc.. ANY help or point in the right direction would be greatly appreciated.

Thanks for ur reply.

I already followed that post that no license feature is activated but on the phone license status is token released and the evaluation counter is decreasing….tried with factory default but still no luck…any other suggestions…

You should find the information you need in this thread;

http://forums.networkinfrastructure.info/nortel-ip-telephony/disabling-features-from-extended-feature-set-on-ip-deskphone/

Good Luck!

I know this is a old thread but for the issue i am facing with 1230 sip its the most appropriate thread.
My issue is i have one 1230 phone which i upgraded to sip 4.4 and registered with CUCM 9.0 the phone was working fine but the license part its displaying one token is required and the phone is in evaluation mode further digging the issue found that SIP TLS was activated no matter what i push via config file the CUCM was superseding which we resolve after opening a TAC with Cisco. Now if i check license no additional feature is activated, but still the License is showing as Token released and the evalution timer is still ticking. Can some guide me how to resolve this issue. As i have to migrate more than 400+ to cisco..

Thanks in Advance.

Michael,

Thanks for your response.
I have since learned that all of our rebooted 1110, 1120 and 1140 phones had had bad firmware copied up to them as the files had all become corrupt somehow. Each time a phone was rebooted it would go into a constant reboot after attempting to download a corrupt FW version.
Our 3rd party phone company has since fixed the issues and we seem to be ok now :)
(Power outages can really show you where you issues are .., as these are the only times that our POE phones actually get reset .. , and I am glad that only a few of our 100’s of phones reset, or we would have been in big trouble! ..lol)

Once again, thanks for your response

Sincerely,

Paul J.
Toronto, Canada

I’ve factory reset a few 1120e and 1220 IP phones using the process above without issue.

Unfortunately I don’t use those IP phones as SIP handsets so I haven’t run into the issue you’re describing.

You didn’t mention what version of software you were running, or if you had tried the latest and greatest?

Good Luck!

Hi Paul,

I believe you should be able to factory reset the IP phone anytime after the software has actually loaded. It sounds like your not sure if there’s even a software release installed on the IP phone. I would suggest posting more details over in the discussion forums;

http://forums.networkinfrastructure.info/nortel-ip-telephony/

What’s on the display as the IP phone boots up, etc. When does it reboot, how long, how often, does it actually connect to a Call Server (CS1000/BCM)?

Good Luck!

I know that this post is 3yrs old, but I have several 1140e phones that are in constant re-boot when they are powered up. I believe that it has something to do with the Firmware upgrade that has been munched, and so fails during the upgrade process.and causes the phones to reboot. I feel that a Factory reset might fix this issue, but need to know when I can do this as the phone never gets to a stable state.
New phones do not seem to have this problem, just the odd phone that could have been used for testing previously.
Any help would be great!!

Paul
Toronto, Canada

I’m using 1210 phones to connect to an Asterisk server, and so far have gotten everything right, except one – the licensing issue. I’ve managed to track it down to the fact that SIP_TLS_PORT on the phones is still set to 5061, and not 0, as it should be, but I haven’t been able to figure out how to change this. Setting it in the config file doesn’t seem to make a difference (as I read here: http://forums.networkinfrastructure.info/nortel-ip-telephony/sip-firmware-3-2-for-ip-deskphones-about-licensing) and if I try to set it using the phone UI (pressing the globe button twice), as soon as I hit the globe button, the phone freezes and reboots itself.

I have managed to get into the phone via SSH (this is where I discovered that the setting was incorrect), and have tried to do a factory reset, and reload the files (using both the key combo as well as the reset2factory command via SSH), but doing this via the key combo seems to power the phone off, and leave it that way, and doing this via the reset2factory command consistently fails with “Wrong MAC address”. I have tried entering the MAC address in various formats (additional to the format specified in the manual) but to no avail.

Could you perhaps assist me in this regard?

Thanks in advance,

Sylvester

Thanks for sharing your experiences Joe!

Then I tried disabling the extended feature set which creates “no requests” for licensing but it took me a while to get the names of the cfg files correct.  
The phone continually wouldn’t respond to my reboots to read tftp.

Finally I factory reset the phone and was hoping it would be easy to set the tftp address but some message “can’t find zero” kept popping up and I couldn’t press apply for the changes. I finally chose auto/manual just for that setting and the settings around provisioning server and somehow it worked.  I assume some other 0=no and 1=yes or other non used ip address server was interferering.

I had to change the 12xxboot.cfg to the xx notation for the phone to read the boot file, kind of backwards as one would think it would wanting name of the phone not xx. Then I was finally able to get the phone to use the users.dat file and now the extended licensing says “no request” and the phone works.

Whatever system this phone was on sucked compared to a Nortel set.  It had terrible chirpy ring tones and half the buttons didn’t work.  I didn’t know you could use other vendors firmware on these phones.  

The display is a but junked up compared to the 11xx. The DN key won’t fully show my number, just half the number. Is there a way to change that so it just reads my name? Also the display says 116477 (my user name) once again next to the time and date, I don’t need it twice.  Is there a way to get rid of that?  Under that reads Avaya sip client and I am fine with that. 

Thank you again for all of your help!  

Joe

The SIP program is not Nortel. It’s some other system….the ring tones are totally different, etc. It doesn’t give me an option upon configuration to enter a TFTP server!

I’ve tested the procedure on a 1120e SIP phone and it does work!
Tks.

Fernando Silva

Hi Wayne,

We can wait and see if any of the former Nortel guys respond here but I’m going to guess that your (currently) out of luck.

Cheers!