It’s been awhile now but the 2050 should support Avaya’s Contact Center (formerly Symposium). I would suggest you check the TN and agent configuration.

Good Luck!

You need a voice reseller. You can try Roberts Communications, let me know how you heard of him.

Jon Zulick
jzulick@robertscommunications.net
Roberts Communications Services, Inc.
Tel: 215-542-2240
Fax: 215-542-7151

Cody
479[599]9050

You can delete the subscription yourself by following the links in the message.

In any event I removed your subscription to this post.

Cheers!

Appreciate it!

What version of software are you running on the 1140e? I would try upgrading the software to something recent, something past UNIStim 4.1;

http://blog.michaelfmcnamara.com/2010/03/unistim-firmware-release-4-1-for-avaya-ip-phones/

Good Luck!

Hi Adam,

You could probably collect that data yourself manually from either the Signaling Server or the 2050 License Server and then compare it to the Contact Center statistics.

I don’t believe the information you’re looking for is readily available in any single system.

Cheers!

Thanks

Hi Perry,

You shouldn’t have any issue… I’m running my licensing server on a virtual Windows 2003 server being hosted by VMware.

Cheers!

Hi Trudy,

In all honesty you need to pay up… the license server is designed to allow you the avoid having to hard code a license to a specific asset/device. It’s not intended to be used as a means to “oversubscribe” your license pool. I can see not purchasing licenses for perhaps temporary or test users but in my opinion it seems that you’ve gone way beyond that point.

A suggestion would be to purchase a license for every user you intend to deploy, it’s really that easy.

Cheers!

Hi Angie,

It sounds like your setup as a Contact Center user (formerly Nortel Symposium). You should not have to log back in every few minutes. You should stay logged in until you logout. I would advise you to follow-up with your Telecom/IT staff and advise them of that problem. Perhaps someone else is logging in somewhere else with your agent ID? I believe that might cause you to get logged out.

Good Luck!

Hi Angie,

You can’t unplug the USB headset… it’s mobile in the fact that it works with your laptop not mobile in the thought that it works via wireless.

You can get a Bluetooth headset to work (assuming that your laptop has Bluetooth capability) with the Avaya 2050 IP Softphone. There are a number of (technical) steps you must take to accomplish this and only a limited number of headsets are specifically supported by the vendor.

The following Bluetooth headsets are supported by the softphone;
— Plantronics Audio 910 Bluetooth Headset
— Plantronics Voyager 510 Bluetooth Headset
— Plantronics CS55-USB Digital Wireless Headset
— Plantronics CS60-USB Digital Wireless Headset (EMEA DECT version)

You would need to pair the BT headset with your laptop and then you would need to select that headset from within the 2050 configuration as your default headset of choice.

I can tell you that I’ve successfully paired a Plantronics Voyager 510 with my HP EliteBook 8440 and was successfully able to use the Avaya 2050 IP Softphone (release 4.0). Unfortunately, I wasn’t able to remotely answer the call via the button on the Voyager 510, I had to answer calls at the laptop first but I didn’t do much testing it was just a quick proof of concept for a co-worker.

You can find additional information in the .

Good Luck!

I am going to be using an IP Softphone 2050 remotely from home on a laptop. This is the first time for my company to attempt this. They got me a Nortel Mobile USB Headset Adapter NTEX14MAE6 and I am having problems with it. My first issue is that the green button with a pic of a phone on the headset does not answer a call. All of the other buttons appear to be working correctly. The headset is referred to as “mobile”, but I cannot figure out how to make it “mobile”. I need to be able to walk around wearing the headset without carrying the laptop with me. When I unplug the small USB from the headset adapter, it loses it’s power source and does not work any longer. Am I doing something wrong?

If this cannot be corrected, what do you suggest? I have tried to add a BT headset that I had laying around to see if I could use it to answer calls on the softphone, but I could not figure out how to make it work either.

Thanks for any help you can provide.
– Angie

Hi Sean,

If you read through the thread above it doesn’t appear that the 2050 softphone supports a true TAPI software based interface.

Cheers!

I replied to your thread over on the discussion forums. I don’t think Nortel/Avaya support having the IP address of the PC change while the IP softphone is working? I’m assuming of course that your wireless network and Ethernet network are not in the same Layer 3 network or VLAN.

Cheers!

Hey Mike ~ Got that – Thanks

Now I have a Senior VP trialing the IP 2050 Softphone. Appears to be trilled with the application. However, she receives an error message when she kicks into “Wireless Mode”. Here is the message that pops up at the bottom of her screen

Avaya 2050 IP Softphone

You are now running using a cached license which will expire Wednesday, September 15, 2010 10:39:14 AM

Is there something I need to have added for this profile on the License Server?

Is this normal condition since the users went “wireless” for the short time frame?

Much appreciated

You would need to either remotely connect to the server using something like Remote Desktop (if enabled) or you would need to go to the server’s keyboard and monitor.

Login to the server and then launch a “Command Prompt”. Navigate to the directory where you have the application installed and then from there issue the command.

Good Luck!