This post applies to the following models;
- Nortel Business Policy Switch 2000
- Nortel Ethernet Switch 300 Series
- Nortel Ethernet Switch 460
- Nortel Ethernet Switch 470
- Nortel Ethernet Switch 2500 Series
- Nortel Ethernet Switch 4500 Series
- Nortel Ethernet Route Switch 5500 Series
It is possible that the switch agent image, that is stored in NVRAM on the switch, can become corrupt for some reason or another. In this case the switch will not boot up properly and will require some special intervention.
Diagnostic Version X.X.X.X Press Control-C to Enter Diag Test ROM Config - PASSED Test FANs - PASSED Test Internal Loopback - PASSED Test ASIC1 Registers - PASSED Test ASIC2 Registers - PASSED Test PHY Registers - PASSED Test USB Registers - PASSED Agent code verification fails! >> Break Recognized - Wait... Press 'a' to run Agent code Press 'd' to download Agent code Press 'e' to display errors Press 'c' to clear log message Press 'i' to initialize config flash Press 'p' to run POST tests...
You can use the boot diagnostic code to download the agent code to the switch using the “d” option. While the switch is booting using “Ctrl-C” to break the boot sequence and select “d” from the menu.
WARNING: the TFTP server needs to be physically connected to the switch in question
Download Agent Code Enter Port Number [ ]: Enter Speed: 10, 100, 1000 [ ]: Enter Local IP Address [ 0.0.0.0 ]: 10.10.10.15 (IP given to Switch) Enter Server IP Address [ 0.0.0.0 ]: 10.10.10.1 (IP of local TFTP server) Enter Subnet Mask [ 255.255.255.0 ]: Enter Filename: boss_1234.img Wait.. TFTP: Sending Open: .aaaaa.a TFTP: Open ............................................................... ............................................................. Len= 0x20795E= 2128222. (@1200000) Agent Version= 5.0.0.0 ModelMask= 0x1C Program y/N [ N ]: y (Press y) Erasing - Wait 56 sec.. Programming - Wait 96 sec..
Once the download is complete you’ll need to run the agent code by selecting “a”
Starting Agent Code.. Decompressing the image ... Target Name: vxTarget User: target Attaching network interface idtip0... done. Attaching network interface lo0... done. Completing initialization...
At this point the switch should be booting up although it may take ~ 2 minutes for the switch to fully initialize the software and configuration.
Cheers!
I used this procedure on a 470 that would not decompress an image. It worked great but I still needed to initialize the config/log flash (i) so it could boot and not hang after decompressing the image.
Somehow the image got corrupted when we had a generator test.
I have had a same issue while upgrading image to the latest one, I had to roll back to image 4500_50100.img first and after decompressing it I upgrade it to 4500_501001s.img (SSH support). It would have been nice if Nortel can come up with the proper documentation which Secure image is compatible with their switches
Images that won’t work:
4500_5300089s.img
4500_522013s.img
Hi Syed,
There are some requirements when skipping software releases. I’m assuming that you tried to upgrade the software and received an “Invalid Image/Agent” response from the switch. This is a different problem that the original post topic but in short you need to follow a specific upgrade path, you can’t just skip major releases such as 5.1. I’ve often received this response and the solution is not to downgrade to the regular software release but to upgrade to an interim release before upgrading to the final software release.
Feel free to post your problems on the forums.
Cheers!
Hello,
I have a similar issue with a stack of BPS2000:
After a power outage, the Base unit didn’t finish booting and looped on :
Target Name: vxTarget
User: target
Attaching network interface idtip0… done.
Attaching network interface lo0… done.
Completing initialization…
(the other units booted, but as single swithes)
we had to break the boot (Ctrl+C) and then “i” to initialize the flash and then “a”.. to boot the switch (unit 1 “base” )
and then tried to configure the stack again:
After troubleshooting, this happens only with a specific configuration file.
With another configuration file (another stack), the stack boots properly.
So it’s something wrong on the config file…
Do you know what can be the proble with the config ?
Thanks
Hi Nicolas,
Simply put it sounds like the configuration file is corrupt. You’ll need to rebuild the configuration by factory resetting the switch and then configuring it per your requirements.
Good Luck!
Hi,
Thanks for your answer.
Yes, I have reseted the switch and rebuilded the configuration, and it works properly.
The strange thing is that we had the issue on 3 different Stacks at the same time (after a power outage)
and even after factory resetting the switch and reloding it with a backup configuration (of some months ago) , we have the same issue.
So we reconfigured the stack on command line, we have also the ascii configuration heureusement! (with happyness)
So yes, the config file seems to be corrupted, but is it possible that after upgrading the switch firmware, that the configuration file became not anymore valid with the new firmware ? (the switch has maybe never been rebooted since..)
I will do some tests afer my holidays.
Regards,
Nicolas.
Hi Nicolas,
What version of software are you running on the BPS 2000?
I believe the latest and greatest is something like 3.1.8. I’ve never tried to restore a binary configuration file that was built from a different version of software than the switch I was restoring to. I’m not sure if that’s what your saying happened. If so I would definitely advise that you create a new configuration immediately after you upgrade the switch software.
Unfortunately Nortel stopped maintaining the software for the BPS 2000 quite sometime ago and it’s likely that there are issues with the software as well.
Good Luck!
Trying to bring back a dead 5520 the switch downloads the code and displays
Program y/N [ N ]:
I hit yes and it replies with
## Flash ID Read Failed
Is this switch dead or is there something that can be done?
It sounds like the flash memory might have failed. There is a lifetime warranty on that switch so you should be able to RMA the switch.
Make sure you have the right Diag file…
EVEN IF the version of software you are trying to install does not have an associated diag file, you should update your diag to the newest available version. (5.4 requires the 5.3 diag… if you upgraded to from 5.2 to 5.4 and it is failing to boot, downgrade back to 5.2, update your diag to 5.3 then update to 5.4)
Hi Mike,
I failed to upgrade the ERS 2500 to R4.4 beta. I’m trying to downgrade to R 4.3, but i couldn’t connect my tftp to the ERS 2500, the status of my network adapter is unplugged when connected to the ERS 2500, but It is ok when connected to the LAN or other PC.
Is there any specific IP address to be used on both side (tftp and ers 2500)?
Should i give this ip address 192.168.192.168 into the ERS 2500 as shown below (when i pressed ‘d’ to download the image)?
Enter Port Number [ ]:
Enter Speed: 10, 100, 1000 [ ]:
Enter Local IP Address [ 192.168.192.168 ]:
Enter Server IP Address [ 0.0.0.0 ]:
Enter Subnet Mask [ 255.255.255.0 ]:
thanks in advance
cheers
Hi Andri,
It looks (from the output you’ve provided) that you in the boot PROM. When in the boot PROM the port will only link (go active) once you’ve completed the configuration and instruct the switch to download the image (that’s my recollection anyway). I also believe you need to use port 1. You need to give your PC a static IP address in the 192.168.192.0/24 IP network and then configure that value as the “Server IP Address”.
Good Luck!
Hi Mike,
Now, I got the “TFTP connection timeout” as shown below, it seems not enough time to start to tftp service interface “192.168.192.166” when switch port goes active. I’m using a tftpd32 as a tftp server. Any idea?
Enter Speed: 10, 100, 1000 [ ]:
Enter Local IP Address [192.168.192.168]:
Enter Server IP Address [192.168.192.166]:
Enter Subnet Mask [ 255.255.255.0]:
Enter Default Gateway [ None]:
Enter Filename :2500_430004.img
Enter Front Port Number :1
Sys IP address : 192.168.192.168
Subnet Mask : 255.255.255.0
Default Gateway: None
TFTP Server IP : 192.168.192.166
TFTP Port Num : Auto Select
Runtime File : 2500_430004.img
Download AGENT image ……………….. 0 bytes (Receiving…)
Failure Reason: TFTP connection timeout !!
Hey Adri.. What TFTP are u using?
I have the same problem using TFPTD32, so I’ve changed and use 3CDeamon TFPT.
Try it because its better then TFPTD32 and it worked for me
Hi Mike,
Pls ignore it, it’s ok now, I use pot 25 :), thanks anyway
cheers
Hey Andri,
Wow, I was having the exact same problem with an ERS 2526, and once we used port 25 for the computer, we were able to download the agent code. I guess this is an “undocumented” requirement for restoring agent code on the ERS 2500. :(
Thanks for posting this; it was driving us nuts!
Chany
i have bes1020-24t-pwr
Booting…
Testing Memory……………
BES 1020-24T-PWR
PoE Firmware Info :
Version number : 0
Product number : 501
Build : 4
Diag Version : 1.1.0.5 Aug 30 2006, 12:31:18
Resets: 20.
MAC Address: 00:19:E1:F5:E7:E0
Initializing Flash..
Initializing Switch..
PCI device ID 0x16 : Dev 0xD804, Rev 0x02, Chip DX273 Rev. A2
SOC unit 0 : Phase 1 init done…
SOC unit 0 : Phase 2 init done…
Test 121 Manuf SEEPROM – PASSED
Test 151 FANs – PASSED
Test 205 SOCs Indirect Registers – PASSED
Test 221 PHYs Register – PASSED
Test 251 Ports Internal Loopback – PASSED
## NO Agent Code Found
and give me the this massage
any help plz
thanks
Hi Mohammed,
You’ll need to download the software from Avaya’s website (I believe you’ll need a support contract) and you’ll need to upload it to the switch. The process and procedure should be similar to the one outlined in the post below.
http://blog.michaelfmcnamara.com/2008/01/nortel-ethernet-switch-agent-not-found/
Good Luck!
when i plug the port it dont go up all the port are down
is this normal or not i dont know
Hi Mohammed,
The port will come active when you finish answering the prompts at the console.
Good Luck!
dear michael
its work ok as you say yhe port come up as i configure the tftp prompts on console
thanks very mush for your help
regards
I’m happy the information was helpful Mohammed.
Cheers!
Hi Michael,
Thank you for blogging about these issues. Hoping you might be able to help.
I’m experiencing a similar issue as mohammed (above) where the tftp connection times out when I try to download an agent image.
I’m connected to the 4548GT-PWR via a Cisco Switch the switch port light goes from off to orange (but not to green) during the attempt to download the agent code.
I get the following output.
Press ‘a’ to run Agent code
Press ‘d’ to download Agent code
Press ‘e’ to display errors
Press ‘c’ to clear log message
Press ‘i’ to initialize config flash
Press ‘p’ to run POST tests…
Enter Port Number [ ]:
Enter Speed: 10, 100, 1000 [ ]:
Enter Local IP Address [ 10.17.2.189]:
Enter Server IP Address [ 10.17.2.31]:
Enter Subnet Mask [ 255.255.255.0]:
Enter Default Gateway [ None]:
Enter Filename :4500_501000.img
Sys IP address : 10.17.2.189
Subnet Mask : 255.255.255.0
Default Gateway: None
TFTP Server IP : 10.17.2.31
TFTP Port Num : Auto Select
Runtime File : 4500_501000.img
Download AGENT image ……………….. 0 bytes (Receiving…)
Failure Reason: TFTP connection timeout !!
Press ‘a’ to run Agent code
Press ‘d’ to download Agent code
Press ‘e’ to display errors
Press ‘c’ to clear log message
Press ‘i’ to initialize config flash
Press ‘p’ to run POST tests…
I’ve tried numerous tftp servers, including Winagents, 3CDaemon and can confirm my current tftp (Solarwinds) works as I can backup the config of a Cisco Switch in the same network. I’ve tried entering in values as well as leaving defaults to auto. I’ve tried configuring the Cisco switchport to full duplex and speed 100.
One thing I haven’t tried is changing the tftp port to something else….
Any help would be appreciated.
Cheers
Hi Michael,
Please disregard above I somehow stupidly overlooked your warning “WARNING: the TFTP server needs to be physically connected to the switch in question”.
I’ve directly connected my PC running tftp server to the switch and it works without a hitch.
Press ‘a’ to run Agent code
Press ‘d’ to download Agent code
Press ‘e’ to display errors
Press ‘c’ to clear log message
Press ‘i’ to initialize config flash
Press ‘p’ to run POST tests…
Enter Port Number [ ]:69
Enter Speed: 10, 100, 1000 [ ]:
Enter Local IP Address [ 10.17.2.189]:192.168.1.2
Enter Server IP Address [ 10.17.2.31]:192.168.1.1
Enter Subnet Mask [ 255.255.255.0]:
Enter Default Gateway [ None]:
Enter Filename :4500_501000.img
Sys IP address : 192.168.1.2
Subnet Mask : 255.255.255.0
Default Gateway: None
TFTP Server IP : 192.168.1.1
TFTP Port Num : 69
Runtime File : 4500_501000.img
Download AGENT image ……………….. 4842624 bytes (OK)
Delete Old Image …………………………………. 100 %
Program AGENT Image ………………………………. 100 %
Cheers
No worries Steve. I’m happy to hear that it worked!
Cheers!
Hi Steve,
Do you still have the 4500_501000.img or have a link to download it? This image version seems no longer available on Avaya Support site. I need this file urgently to recover my switch. Please!!!
Thanks in advance.
Hey Guys,
I have this same issue with the TFTP timing out when using the download agent code option……I have tried ports 1, 25, 47 and i am using TFTPd32. I am directly connected.
I have used wireshark on my laptop to and i can see the ARP from the switch for my MAC, i can see my laptop responsd, then a few seconds later the switch ARP’s again for my MAC. Never see any other traffic from the switch. Any ideas?
Thanks
Daniel
Hi Daniel,
As you can see from all the comments above there’s not much to the process.
Do you have a firewall running? I’m not sure if Windows firewall would allow WireShark to see that traffic.
Cheers!
Hi Michael,
I don’t have windows firewall running. I wouldn’t have actually thougth the firewall could stop it appearing in wireshark (although it may well have then blocked the connection attempt). However the laptop allows TFTP connections under normal conditions.
I’m inclined to blame the switch at the minute, as it just seems to ingnore my ARP response….I will contact Avaya to see what they think.
Thanks again
Daniel
Hi Mike,
I tried to upgrade my 4548GT switch to latest image downloaded from Avaya Support but after the switch reboots, it comes up with an error “Agent code verification fails!!”. I have tried to load the agent images downloaded from Avaya Support site but all tries failed. Would you please advice?
___________________________________________________
Booting…
Testing main memory – PASSED
Starting…
Ethernet Routing Switch 4548GT-PWR
Boot Version 5.0.0.9 Fri Dec 29 10:11:21 2006
Hardware Rev: 02
Resets: 55
Initializing Flash…
Reading MAC Address…
MAC Address: 00-1d-42-1c-38-00
Initializing Switch CBs…
PoE Firmware Info :
Version number : 400
Product number : 0
Build : 1
Attaching SOC unit 0… PCI device ASIC1 attached as unit 0…
Attaching SOC unit 1… PCI device ASIC2 attached as unit 1…
Diagnostic Version 5.1.0.7 Fri Oct 05 10:37:44 2007
Press Control-C to Enter Diag
Test ROM Config – PASSED
Test FANs – PASSED
Test Internal Loopback – PASSED
Test ASIC1 Registers – PASSED
Test ASIC2 Registers – PASSED
Test PHY Registers – PASSED
Test USB Registers – PASSED
Agent code verification fails!!
>> Break Recognized – Wait…
Press ‘a’ to run Agent code
Press ‘d’ to download Agent code
Press ‘e’ to display errors
Press ‘c’ to clear log message
Press ‘i’ to initialize config flash
Press ‘p’ to run POST tests…
Enter Port Number [ ]:
Enter Speed: 10, 100, 1000 [ ]:
Enter Local IP Address [192.168.192.168]:100.20.91.131
Enter Server IP Address [ 0.0.0.0]:100.20.91.130
Enter Subnet Mask [ 255.255.255.0]:
Enter Default Gateway [ None]:
Enter Filename :4500_510000.img
Sys IP address : 100.20.91.131
Subnet Mask : 255.255.255.0
Default Gateway: None
TFTP Server IP : 100.20.91.130
TFTP Port Num : Auto Select
Runtime File : 4500_510000.img
Download AGENT image ……………….. 3279028 bytes (OK)
Failure Reason: Agent code verification fails!!
Press ‘a’ to run Agent code
Press ‘d’ to download Agent code
Press ‘e’ to display errors
Press ‘c’ to clear log message
Press ‘i’ to initialize config flash
Press ‘p’ to run POST tests…
there is a weird probleme when upgrading to latest 4.4.1 image code that some times (randomly helas) will make the 2526T fail with “agent code verification fails”
this is the sequence used in boot mode to have it works again with PC with tftp server
directly connected to the switch
it worked this this switch but failed with another one and i had to RMA the switch :-(
Press ‘a’ to run Agent code
Press ‘d’ to download Agent code
Press ‘e’ to display errors
Press ‘c’ to clear log message
Press ‘i’ to initialize config flash
Press ‘p’ to run POST tests..
Enter Port Number [ ]:1
Enter Speed: 10, 100, 1000 [ ]:100
Enter Local IP Address [192.168.192.168]:1.1.1.2
Enter Server IP Address [ 0.0.0.0]:1.1.1.1
Enter Subnet Mask [ 255.255.255.0]:
Enter Default Gateway [ None]:
Enter Filename :2500_441019s.img
Enter Front Port Number :1
Sys IP address : 1.1.1.2
Subnet Mask : 255.255.255.0
Default Gateway: None
TFTP Server IP : 1.1.1.1
TFTP Port Num : 1
Runtime File : 2500_441019s.img
Download AGENT image ……………….. 6822332 bytes (OK)
Delete Old Image …………………………………. 100 %
Program AGENT Image ………………………………. 100 %
REBOOT ELECTRIQUE
### ### ### ### ### ### ###
##### ### ### ##### ### ### #####
### ### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ### ###
########## ### ###### ########## ### ###### ########## ###
############ ### #### ############ ### #### ############ ###
### ### ## ### ### ### ### ###
###
###
Enter Ctrl-Y to begin.
***************************************************************
*** Ethernet Routing Switch 2526T ***
*** Avaya ***
*** Copyright (c) 1996-2011, All Rights Reserved ***
*** SSH ***
*** HW:02 FW:1.0.0.15 SW:v4.4.1.019 ***
***************************************************************
To me it doesn’t pass this:
>> Break Recognized – Wait..
Press ‘a’ to run Agent code
Press ‘d’ to download Agent code
Press ‘e’ to display errors
Press ‘c’ to clear log message
Press ‘i’ to initialize config flash
Press ‘p’ to run POST tests..
Enter Port Number [ ]:
Enter Speed: 10, 100, 1000 [ ]:
Enter Local IP Address [192.168.192.168]:192.168.1.10
Enter Server IP Address [ 0.0.0.0]:192.168.1.100
Enter Subnet Mask [ 255.255.255.0]:
Enter Default Gateway [ None]:
Enter Filename :2500_411002.img
Enter Front Port Number :
And all ports are green. I can’t conect throught network.
Anyone knows what happens?
You are trying to download the agent software?
You omitted the port number that you had the TFTP server (a laptop or desktop acting as the TFTP server) connected to?
Good Luck.
please check your IP’s again and then try to use ports 25 ou 26 (uplink ports in case of 2526T) and try again.
it worked for me everytime that I had that problem.
cheers!
It worked!!
I used port 50(uplink, switch 2550 48 ports).
And yes, I was trying to download the agent software.
Thanks.
happy to hear from you!
Hi Michael, trying to recover a dead Avaya 3526 but I just have access to this menu:
ERS3500 Bootloader 1.0.0.2
1 – Download Diag
2 – Download Agent
3 – Download Boot-Loader
A – Continue Boot Sequence
B – Reset
Select:
Wait…
Download Code to:
1 – Agent Version: (unknown)
Select [ ]: 1
1 – Download via Ymodem
Select [ ]: 1
Transfer Type
1 – Xmodem-checksum
2 – Xmodem-CRC
3 – Ymodem-CRC
Select [ ]:
What can I do? and thanks for your help
Hi Jhon,
I’m not personally familiar with the Avaya 3500 series switches but you should be able to download the agent code to the switch. Just follow the prompts and initiate a Ymodem transfer via the communications program of your choice (HyperTerminal, etc).
You’ll find the software on the Avaya support website, you’ll need a maintenance contract to get access.
Good Luck!
You were right! thanks a lot Michael
Recovering process was very similar, I just sent diagnostics file first via Hyperterminal, reboot and then sent agent code and now I have all ports up.
But I´m really worried because we have many switches with the same problem, they sometimes lost all configuration or they do not boot, any idea what could be the problem?
Bye
Hi Jhon,
I’ve seen the problem very infrequently and only with very older models and software releases.
What models, what software releases? You’re securing access to the switches correct?
Good Luck!
Hi
All switches are running SW 5.0.0.008 just my repaired switch is updated with SW 5.0.1.006, and just two hosts are allowed secure access with telnet IP manager.
Thanks
Once you have the switch up and running are there any errors in the log files? It’s possible that your flash memory has burned out, might be time for an RMA.
Good Luck!
I can´t see any error in log files, just some ports going up and down.
Hi I have a 2526T that has this issue but I don’t have an agent file. Can anyone advise?
I have a Switch 2526T standing with this error “Agent code verification failed”, but I have this software and do not have a contract with avaya, does someone can pass to me.
Thank you!
Sorry I can’t share copyright/commercial software.
I have two 5520’s that the software got corrupted during an upgrade through the stack pushing. They are both running Diags 6.0.0.18, and are coming up with a error of “NO Agent Code Found” When I go to “Press ‘d’ to Download agent code” I can type 1 for primary, but it won’t let me enter to the next prompt, I have to tab to it. Where it says “Enter Port Number [ ]:” it wont tab/enter if I have anything typed in, but if its blank, it will let me tab through. I go through and when I get to filename, it won’t let me tab or enter even if its empty. Does anyone have thoughts on this?
Diagnostic Version 6.0.0.18 May 16 2013, 17:01:54
Test 102 ROM Config – PASSED
Test 104 FANs – PASSED
Test 105 Ext Flash Id Get – PASSED
Test 207 XGS SWITCH Registers – PASSED
Test 208 FABRIC Registers – PASSED
Test 211 PHYs Register – PASSED
Test 212 Internal Loopback – PASSED
Press Esc to Enter Diag
## NO Agent Code Found
Boot failed, change to next agent try again
## NO Agent Code Found
Press ‘a’ Launch Primary Agent [ 1 ] Vers: (unknown)
Press ‘b’ Launch Secondary Agent [ 2 ] Vers: (unknown)
Press ‘c’ Toggle Primary Agent Selection
Press ‘d’ to Download agent code
Press ‘e’ to display Errors
Press ‘i’ to Initialize config/log config control in Both flash
Press ‘p’ to run POST tests
Press ‘r’ to Reboot
Press ‘s’ to run Stack external loopback test
Download Agent Code to:
1 – Primary Agent [ 1 ] Vers: (unknown)
2 – Secondary Agent [ 2 ] Vers: (unknown)
Select [ ]:
Enter Port Number [ ]:
Enter Speed: 10, 100, 100o [ ]: 1000
Enter Local IP Address [ 0.0.0.0 ]: 172.20.31.50
Enter one of the following:
172.20.31.50
Enter Server IP Address [ 0.0.0.0 ]: 172.20.31.1
Enter one of the following:
172.20.31.1
Enter Subnet Mask [ 255.255.255.0 ]:
Enter Filename: ers55xx_633041s.img
I would check that your serial cable is working on another switch to start with… I believe the default port for downloads is port 1 on the older firmware/software just connect the port up and you’ll find it will link once you’ve completed the prompts.
Good Luck!
Apologies about the thread necro – do you know where it’s possible to get the 4500_501000.img file from? I picked up one of the 4524’s cheap on ebay, and it has this agent code verification failed issue. The only images I can find online are much newer ones…
Thanks!
Sorry I don’t have any software.
Test 102 ROM Config – PASSED
Test 104 FANs – FAILED
FAN Fan Failed: FanBits=F
Test 207 XGS SWITCH Registers – PASSED
Test 208 FABRIC Registers – PASSED
Test 211 PHYs Register – FAILED
Test 212 Internal Loopback –
PHy loopback ERROR Can’t recv pkt!!! Port 26 PKT size = 64
PHy loopback ERROR Can’t recv pkt!!! Port 26 PKT size = 64
PHy loopback ERROR Can’t recv pkt!!! Port 30 PKT size = 64
PHy loopback ERROR Can’t recv pkt!!! Port 30 PKT size = 64
PHy loopback ERROR Can’t recv pkt!!! Port 31 PKT size = 64
PHy loopback ERROR Can’t recv pkt!!! Port 31 PKT size = 64
PHy loopback(2) ERROR Can’t recv pkt!!! Port 26 PKT size = 64
PHy loopback(2) ERROR Can’t recv pkt!!! Port 26 PKT size = 64 FAILED
BCM ILB Port: 26. PHY LB Error.(from 1st unit) Can’t recv PKT with PKT SIZE 64
Press ‘a’ Launch Agent Vers: 6.2.0.008
Press ‘c’ Toggle Primary Agent Selection
Press ‘d’ to Download agent code
Press ‘e’ to display Errors
Press ‘i’ to Initialize config/log config control in Both flash
Press ‘p’ to run POST tests
Press ‘r’ to Reboot
Press ‘s’ to run Stack external loopback test
Looks like bad hardware… if you purchased the switch from Avaya you can take advantage of the lifetime warranty, else you likely out of luck.
Cheers!
Thank you very much
Hi Michael
I have an Avaya 3526t PWR and I have this: (as per a previous poster)
ERS3500 Bootloader 1.0.0.3
1 – Download Diag
2 – Download Agent
3 – Download Boot-Loader
A – Continue Boot Sequence
B – Reset
Select:
I understand from this thread that this is a probably failed agent image.
Do you have any engineering info with procedures for updating using the Y modem protocol? Which order to do things? What should the screens look like during the update? Compatibility, version update order?
I am currently trying to flash 5300_536014.img to the switch (Agent file) (The oldest version on the Avaya web site) and after selecting agent and Ymodem then initiating the transfer, I am not sure what is supposed to happen next.
Any links/ pointers would be appreciated.
I have no experience with the 3500 series, hopefully someone else does.
Cheers!