Hi Al,

I believe it’s DHCP option 224 that you are looking for.

Good Luck!

we got a one network. starting to use a provisioning sever for pxe and it is sending the provisioning server ip address to the phone on the network. trying to implement the nortel-i2004-b string to send a prov IP address to the phones. it does not appear that they are getting the provisioning server.

Option 144 – ” Nortel-i2004-B;cachedip=n;vq=n; vmp=5;vlanf=n;pc=y;pcs=a;pcd=a;dq=n;dv=n;pcuntag=n;igarp=n;srtp=n; prov=0.0.0.0;”

You can Google for DHCP option 128.

Good Luck!

i have dhcp server , but i don’t know what settings should i enable or desable …
when i use the settings from this page it says server parse error,vlan fallback to default….i repeat i use a linux centos-elastics voip pbx… i have grandstream,x-light,zoiper completly functional only this nortel ip phone doesn’t work…. please help

If you don’t have a DHCP server available then you need to manually configure the IP phone.

You can do so by striking the four soft keys at the bottom of the display when the Nortel/Avaya logo appears while booting.

Good Luck!

Hi Sam,

I believe you’re suffering from hardware failure… it’s a known capacitor issue if I recall correctly. I’ve even read how some folks have taken to fixing the problem themselves and report being successful.

Cheers!

Love your site. After finding article, I thought you might be able to shed some light on a problem we’re having with our i2004 phones.

I have a CS1000 pbx, and am using around 350 i2004 phones. Over the last year or so, we’ve had a large number of phones (25-30) stop working with the exact same symptoms. When plugging in the phone, we see the Speakerphone, Headset and Mute LEDs light up, but the voicemail light does not turn on like it normally should. After about 5-6 seconds, the three lit LEDs turn off, and nothing else happens. The display never shows the “Nortel Networks” name or anything else. A known working phone can be plugged into the same port with no problems.

Any ideas on what could cause that? It seems that once this happens, the phone is completely unusable. I’ve never been able to get a phone to boot after that.

Thanks in advance for any help,

Sam

Hi Tim,

When you configured the TN within the Call Server you need to specify 2004 as opposed to 2002.

Good Luck!

BTW, I’m just an end user at work with no access to (or knowledge of) the server side equipment. Been buying some extra phones to use at home over vpn connection, and to play around with a bit. The guy who actually handles the phone stuff has pretty much stopped answering my emails and calls, lol. I guess I’ve given him too much extra “work” with new TNs, terminal type changes, etc.

Thanks for listening!

You could try supplying a TFTP address and then see what boot file the IP phone tries to request when it boots up.

Cheers!

The SIP-enabled f/w on this 2004 is currently being used on a CS 1000, and it seems to work fine apart from the handsfree button not working. I disassembled the whole thing and cleaned the contacts on the underside of the pc board, but it still doesn’t work. Anyway, in the f/w network config, there’s an option to specify a TFTP server IP address. That makes me think that it just might work. Hmmm. Decisions, decisions. Maybe I’ll wait until I get another 2004 off ebay as backup. Thanks for the reply!

Hi John,

I believe there was a developmental SIP release for the 2002/2004 IP handsets that was used in Nortel’s Software Communications System (SCS). It wasn’t widely deployed and I’ve never personally seen it myself.

You would generally need a BCM or CS1000 to upgrade/downgrade those IP phones. The newer 1100 series IP phones can be upgrade/downgraded with a TFTP/HTTP server.

Sorry.

Hi Anand,

The i2004 is only 100Mbps capable… if you check the switch port it’s connected to you’ll find that it will only connect to the switch at a max of 100Mbps. And in turn any device connected to the PC port on the phone will only be able to connect at a max of 100Mbps. You would need to replace your i2004 with an 1140e or similar.

Cheers!

could anyone please help me on this issue to get 1Gbps through 2004 IP phone

Hi Lolla,

What are you connecting the i2004 to? I’m guessing it’s a Asterisk based solution?

If my memory serves me correctly you need to select the line (key/appearance) before you’ll get dialtone if you are connecting the i2004 to an Asterisk installation using the chan_unistim driver. If you are connecting this handset to a Avaya (formerly Nortel) Call Server such as a BCM50 or CS1000 then you need to check your configuration on that Call Server.

Good Luck!

I was hoping you could help me with this issue. I was setting up an I2004 nortel phone in our office and i got it going, put in all the necessary codes, tn;s, you name it, but for some stupid reason, i could not get it to give dial tone from handset when picked up directly or even when i pick up handset and click on the line key. Will just stay blank. But yet, dialtone only works when you press the Feature/Line Key which will automatically come up on intercom when handset is in cradle. What code am i missing? Is it something on the Telephone Manager under Functions, or is it a key? Please help.

After reading your forum i was able to configure my dhcp server and switch. HP Procurve. The Phone are avaya 1120’s and 1140’s. I have not been able to get full dhcp to work, but partial dhcp works fine.

However, i cannot seem to get the remote site to connect. I can ping the call server from remote, but the phones wont connect to it. there are only 8 users on that site, Do i need to configure the vlan on the remote switch?

Hi Michael,

How about Nortel 2007 (NTDU96), Any idea if this is SIP compatible?

Thanks.

ok, thanks

Hi Sandy,

You’ll obviously need to configure the phone with an IP address (or DHCP) along with the S1, S2 and port values. Once the phone connects to the Signaling Server all you’ll need is the Node Number and TN information.

Good Luck!

I asked to him, but the technician don’t know (u_u)’

Can i find tn on freepbx, could you show the steps to follow?

Thanks a lot