Nortel i2002/i2004 Internet Telephone

We generally deploy just two phone models, the Nortel i2002 and the Nortel i2004. The phones support the exact same feature set, the only difference being the size of the display and the number of “keys” or appearances. The Nortel i2002 supports the following features;

Here’s a picture of the Nortel i2002 Internet Telephone.

  • 424 Character LCD
  • Headset Jack
  • Handsfree speaker phone
  • 802.3af PoE (Class 2)
  • Internal Switch (10/100Mbps)
  • XAS (Application Gateway) support

Here’s a picture of the Nortel i2004 Internet Telephone.

  • 824 Character LCD
  • Headset Jack
  • Handsfree speaker phone
  • 802.3af PoE (Class 2)
  • Internal Switch (10/100Mbps)
  • XAS (Application Gateway) support

You can see that both phones are fairly similar and they run the same software/firmware. We use a single CAT5e/CAT6 cable drop to connect the phone and then connect the end-user’s desktop/laptop to the PC port on the phone. We employ QoS to guarantee that the voice VLAN gets the appropriate priority and queuing over the data VLAN.

How do you get started?

I will outline how we configure the i2002/i2004 phones for LLDP (Link Layer Discovery Protocol / 802.1ab) and LLDP-MED for the voice VLAN assignment. We configure every phone with the same configuration throughout the enterprise. We rely on LLDP and DHCP to provision the phones with site specific information such as voice VLAN, IP address, Succession Call Server, etc.
You can of course statically configure all that information into the phone manually but then you’d need to visit the phone anytime you needed to make a change and if you had to replace a phone you’d need to re-program it to match the original settings (assuming you had them documented somewhere).

As of August 3, 2007 the phones are shipping with firmware 0604D31. This firmware does NOT support LLDP and will not have an option to enable LLDP. In order to properly deploy LLDP on the Nortel i2002/i2004 Internet telephones you’ll need to be running firmware 0604DBG or later. In order to upgrade the phone you’ll need to get it to connect to the Call Server (that means you’ll probably need to static the configuration through the phone). Once the phone connects to the Call Server it will automatically pull down the latest firmware that has been installed on the Call Server.

If you don’t have a PoE (Power over Ethernet) switch you’ll need to use a power supply to power the phone. As the phone is booting you’ll need to strike the four soft buttons at the bottom of the display window while the text “Nortel Networks” is being displayed. This will allow you to confirm that the phone is configured properly from the factory.

You should configure the i2002/i2004 IP phone as follows; (depending on what version of firmware is installed on the phone you might not see all the options below)

  • EAP Enable? [1=Y, 0=N]: 0 (Default – no EAP authentication)
  • LLDP Enable? [1=Y, 0=N]: 1 (we are going to need LLDP)
  • DHCP? [0-No, 1-Yes]: 1 (we are going to need DHCP)
  • DHCP: 0-Full, 1-Partial: 0 (we want to get a full DHCP response)
  • Speed[0-A,1-10,2-100]: 0 (Auto negotiation)
  • Cfg XAS? [0-No, 1-Yes]: 0 (Default – we don’t use XAS)
  • Voice 802.1Q[0-N,1-Y]: 1 (Default – mark voice VLAN pakcets with 802.1Q tags)
  • Voice VLAN? [0-N, 1-Y]: 1 (we want a Voice VLAN since we’ll be attaching a PC to the PC port)
  • VLAN Cfg? 0- Auto, 1-Man: 0 (Automatically configure the Voice VLAN)
  • LLCP MED? 0-No, 1-Yes: 1 (Voice VLAN will be configured using LLDP-MED)
  • LANFILTER? [0-No, 1-Yes]: 1 (filter Voice VLAN packets from the PC port)
  • Ctrl pBits[0-7,8-Au]: 8
  • Media pBits[0-7,8-Au]: 8
  • PC Port? [0-OFF, 1-ON]: 1 (Default – leave PC port enabled)
  • Speed[0-A,1-10,2-100]: 0 (Default – leave Autonegotiation enabled on PC port)
  • Data 802.1Q[0-N,1-Y]:1 (Default – mark data VLAN packets with 802.1Q tags)
  • DATA VLAN? [0-N, 1-Y]: 0 (Default – we’re going to use the PVID on the switch port)
  • Data pBits[0-7,8-Au]:8
  • PCUntagAll? 0-No, 1-Yes: 0
  • DUPLEX [0-AUTO, 1-FULL]: 0
  • GARP Ignore? [0-No, 1-Yes]: 0
  • PSK SRTP? [0-No, 1-Yes]: 0 (Default – you can encrypt the RTP stream if necessary)

If everything has been setup and configured properly (including the Call Server, network switch, DHCP server, etc) the phone will boot and will prompt you for a “Node Number” and “TN”.

I’ve jumped the gun by telling you how to configure the phone before configuring all the back-end equipment, including the Nortel Ethernet Routing Switch 5520 PwR and the DHCP server. In my next installment I’ll cover how to configure the Nortel Ethernet Routing Switch 5520 PwR and what you’ll need to configure in your DHCP server.


If the phone hangs with “Starting DHCP…” on the display for more than 60 seconds you’ll need to start troubleshooting. You’ll need to confirm that the phone is configured properly and you’ll need to confirm that it’s grabbing the proper IP address from the DHCP server. Just remember that the MAC address can be found on the back of the phone.


Comments on this entry are closed.

  • Mike Diaz August 6, 2008, 11:35 am

    I’m looking for the i2004 rom to upgrade some older model i2004 ( NTEX00BA )
    Can you help ?
    Any comments highly appreciated.

  • Michael McNamara August 6, 2008, 5:02 pm

    Hi Mike,

    If your talking about the i2004 Phase 0/1 phones I believe the last firmware for those phones was issued in March 2005. It was firmware 0602B76 so almost any system today will already have that firmware installed by default. There are limitations to using these older (purple) sets and I don’t believe they support the IEEE 802.3af PoE standard. As for the actual firmware you’ll need to see if you can download it from Nortel’s website. I can’t make that software available here. Sorry.

    Thanks for the comment!

    • Glen Warn January 6, 2010, 8:27 pm

      Hi Michael,

      I’ve read several of your articles over the years about Nortel phones and really appreciate the detail you are sharing. I’m once again trying to do more centralized programming of our phones using DHCP (because of a network transition we’re planning). I am testing with an 1120E phone running firmware 0624C19. I VERY much want to use the Nortel-i2004-B option 128 for DHCP so I can control thinks like data vlan, speed and duplex but each time I test from using my i2004-A parameters to -B the phone hangs at “starting DHCP” (but it’s not really hung – if I replace option 128 with A parameters it will get an IP and proceed). Here are my parameters (save the full IP) Do you know if the version I’m running support the B parameters?

      Works every time – even in FULL dhcp mode


      I’ve also tried providing all most/all of the parameters with no better luck


      I’m pulling out my sniffer laptop but in case I come up empty was hoping you might have some ideas.

      Thanks in advance,

      • Michael McNamara January 6, 2010, 9:12 pm

        Hi Glen,

        What version of firmware are you using on the 1120e? 0624C19

        I’m not sure that version is supported using the Nortel-i2004-B string. If my memory is correct the first supported version of the Nortel-i2004-B vendor string was 0624C4L for the 1120e which was UNIStim firmware release 2.2. You can find the release notes for the UNIStim firmware release 2.2 here if you don’t have them already.

        I also talked briefly about the Nortel-i2004-B option in this blog post;

        It can be difficult to troubleshoot any “Starting DHCP…” issues just the descriptions of what’s happening. The tools I use to resolve/troubleshoot this problems includes a good packet sniffer such as WireShark and the debug logs of your DHCP server. Those two items usually help point me in the right direction, however, without them it can be very difficult and almost impossible to figure out what’s going on. I would liken it to search for a contact lens in a pitch black room, you have a better chance of hitting the lottery.

        If you decide to upgrade the firmware on the 1120e just be careful. You may have to step up through the earlier versions, you just can’t jump to the latest and greatest version.

        Let us know what you find. If you want I can help you look at a packet trace and determine what’s broken. I might also ask that we move any additional discussion to the forums;

        Good Luck!

  • Elizabeth August 29, 2008, 1:28 pm


    Your site has been the most helpful as I feel you have pinpointed my problem. I know just enough to be dangerous but still need to ask questions. I believe I need to upgrade the firmware on some of our 2002 phones that have been in storage. How do I connect it to the Call Server? You stated I would probably need to “static the configuration through the phone”. I dont know how to do that. THanks for the help.

  • Michael McNamara August 30, 2008, 9:18 am

    Hi Elizabeth,

    It’s really quite easy to just connect the phone… you’ll need an IP address (for the phone), you’ll need a network drop (for the phone), you’ll need a power supply (or you could use PoE) and you’ll need the IP address of the node (sometimes referred to as the leader).

    Unbox the IP phone and connect it to the network drop and then the power supply. As the phone is booting you’ll need to strike the four soft buttons at the bottom of the display window while the text “Nortel Networks” is being displayed. This will allow you to re-configure the phone with static IP address information.

    Opposite to the instructions above you’ll need to disable LLDP and answer the DHCP prompt with “0-No”, you’ll then be prompted for the phone’s IP address, subnet mask, and gateway. After that you’ll be prompted for the S1 IP address and port (the port is usually 4100). You can leave the S2 information blank or use the same information you inputted for S1.

    # EAP Enable? [1=Y, 0=N]: 0
    # LLDP Enable? [1=Y, 0=N]: 0
    # DHCP? [0-No, 1-Yes]: 0 (we are going to static everything)

    If you get everything right you should be prompted by the phone for the Node and TN information. After you enter that information the phone will upgrade if there is a newer software release available from the Succession Signaling Server.

    Hopefully this isn’t too difficult to follow.

    Good Luck!

  • Michael Henderson January 28, 2009, 6:24 pm

    I am trying to create SIP telephones off of a Cisco Call Manager. The phones I am using are i2004 & i2002. I have gone through the configuration on the phones and Call Manager and the phones still cannot see the server. It attempts over and over to reach the server but errors each time.

    Any ideas?


  • Michael McNamara January 29, 2009, 12:47 am

    Hi Michael,

    I don’t believe the i2002/i2004 phones support SIP, only Nortel’s proprietary H.323/UNIStim protocol. The 1120e/1140e support SIP but you must load and specialized firmware to make those folks SIP compatible. If you look through Google you’ll see quite a few folks trying to make the i2002/i2004 work with Asterisk. In those cases they must use an H.323 plug-in that was written to work with the native Nortel firmware.

    I believe the 1200 series is also SIP comptabile. Sorry for the bad news…

    Thanks for the comment!

    • Jayson May 10, 2011, 12:23 am

      Hi Michael,

      How about Nortel 2007 (NTDU96), Any idea if this is SIP compatible?


  • Stefan March 4, 2009, 8:58 pm

    Hi Michael,

    Do you where where I could get the latest SIP firmware for 1140E from? I’ve already registered on but I’m not a company with an ongoing support contract. Just a consumer who bought the unit from ebay. Is there a way to get that SIP firmware? The phone is running UNISTIM and I’d like to convert it to SIP.

    Thank you.

  • Michael McNamara March 5, 2009, 6:21 pm

    Hi Stefan,

    You don’t even need to register for an account on the Nortel website to retrieve the SIP software.

    I got there by selecting the following; Support and Training -> Software Downloads -> Phones, Clients & Accessories -> IP Phone 1140E -> Software -> SIP Firmware for IP Phone 1140E Release 2.1

    I’ve included the link above but I’m not sure if it will work in the future (once my cookie expires).

    Here is a copy of the release notes for the SIP firmware. You should take notice that the phone needs to already be running at least firmware 0625C1B or later in order to perform the TFTP upgrade.

    Good Luck!

  • Michael McNamara March 5, 2009, 6:45 pm

    Here’s the document that I think you’ll need if you’re looking for the actual process and/or procedure to perform the upgrade.


  • Stefan March 5, 2009, 8:22 pm

    Very much appreciated, Michael. I can swear that I went exactly to the same location two days ago and there was nothing listed under the “software downloads” node. It was saying something like “presently there is no sofware available”. Also, when I was performing intensive searches, I got something for UNIstim (3.x) but when tried to download it I was prompted to log on. And after logging on, it was showing a message like “based on our records you are not entitled to this product”.

    Good that it’s working now. I guess this good thing may have happened after asking by e-mail someone from Nortel about it.

    Thank you again … and let the fun begin :)

  • Gord March 5, 2009, 9:36 pm

    Public access to both SIP and UNIStim firmware files was turned on earlier today.

  • Juan May 12, 2009, 11:30 am

    I have ip softphone 2050 setup on my laptop , can I use the same settings that I have on my softphone on a Nortel i2002
    so I can setup the phone at home?

    • Michael McNamara May 13, 2009, 10:39 pm

      Unfortunately they are defined differently on the Nortel Succession Call Server. The i2050 is defined as type “2050” while the i2002 is defined as “2002”. If you try to configure the phone with a TN that is not defined for that model of phone you’ll get an “invalid type” error message from the phone and it won’t boot up.

      Good Luck!

  • Yuriy June 18, 2009, 7:46 pm


    Just wandering if anyone can help me to find where to download Nortel Multimedia PC Client? User guide for i2002 mentioning it, but i can’t find it anywhere, tried google and nortel website to no avail. Tons of references on the nortel site but no actual software to download. Weird.

    Any help appreciated.


    • Michael McNamara June 18, 2009, 8:00 pm

      Hi Yuriy,

      The Nortel Multimedia PC Client is just another name for the client software used with the Multimedia Communications Server 5100 (MCS 5100). You’ll find all the different client versions on the Nortel website under the following path; Home > Technical Support > Voice, Multimedia & Unified Communications > Multimedia Communication Server 5100.

      You’ll need an account to access the information although I’m not sure if you’ll need a maintenance contract to download the actual client software. In any case the client software really won’t be useful to anyone that doesn’t have a MCS 5100 to connect it with.

      Good Luck!

      • Jared July 7, 2009, 12:41 pm


        I have updated my bcm to the latest software version. There is an older version of i2002 firmware stored in the bcm that this new software pushed out to all of the phones. Is there a way for me to download the latest formware for my i2002 phase 2 phones and upload to the bcm400 so it can be pushed out by the bcm400?

        • Michael McNamara July 7, 2009, 8:22 pm

          Hi Jared,

          The firmware for the IP phones is included in various software patches for the BCM platform. Here’s a statement in the UNIStim 3.3 release notes;

          Upgrading the firmware in a Business Communications Manager (BCM) environment:

          Upgrading of the firmware is dependent upon a BCM system patch that includes the set firmware. This is applicable to all BCM platforms. BCM system patches will be delivered initially as atomic patches that are individually installable. These patches will be rolled up into a monthly Smart Update which includes all atomic patch content since the previous Smart Update. Patches and Smart Updates are posted for partner access on the web site under Voice, Multimedia & Unified Communications then under the respective BCM platform.

          This is only the case for the BCM platform. While the SRG platform uses the same hardware it gets the IP phone firmware from the local Succession Call Server.

          Good Luck!

        • Gord July 8, 2009, 9:52 am

          If you are running 4.0 on your BCM 400, then patch BCM.R400.282-UTPS will upgrade it to use UNIStim 3.2 firmware.

          For BCM 50 3.0, then patch BCM050.R300.UTPS-178 provides the same firmware. For BCM 450 1.0, it is patch BCM450.R100.UTPS-31. In the latter two cases, these updates may already be included in the latest SU.

  • Shawn July 31, 2009, 1:41 pm

    I have a BCM 1000 / Enterprise Edge 1000 for my home, I bought a key module for a old i2002 phone that everytime I try to use it, the phone goes into updateing firmware. The current FW is 0603B59 for the i2002. I am assuming the set needs a later release in order for the module to function. My server is running 3.6 Build 2.2c. I am not sure about upping (if even possible) the system FW or if it can be done direct via the set. Any help and how-to will be appreciated.


    • Michael McNamara July 31, 2009, 6:32 pm

      Hi Shawn,

      I believe the firmware for the Nortel IP phones was built into the BCM 1000, meaning you couldn’t just upgrade it independently. You had to install a patch for the BCM 1000 that included the newer IP phone firmware. The key module might not be supported in the firmware release you have, or the BCM release you have. I would suggest you post your question on Tek-Tips and see if anyone there can help you.

      Good Luck!

  • lance January 14, 2010, 9:31 am

    I am trying to connect the Nortel 1140e ip phone to a cisco call manger ver 7.
    I get a 480 error and in the logs of the CUCM i see uthentication problem.
    Has anyone done this and if with success please help.

    • Michael McNamara January 14, 2010, 11:52 pm

      Hi Lance,

      I’m going to assume that you’ve loaded the SIP firmware into the 1140e via a TFTP server. Outside of that I can’t really speak to your issue since I’ve never worked with Cisco Call Manager. If you can treat it just like any other SIP handset I’m going to guess that it should work.

      Sorry I can’t offer more help.

      Good Luck!

  • RaùL March 9, 2010, 1:56 pm


    I am trying to connect a i2002 with Asterisk, I read some documentation and i can receive and dial calls, but I dont see in the LED the number that Im dialing even i dont hear any dtmfs,

    How can i solve this?

    * upgrade firmware’s phone. (how can I upgrade? where specify tftp server)
    * Asterisk Problem?



    • Michael McNamara March 9, 2010, 8:41 pm

      Hi Raul,

      You’re reading the wrong post… have a look at this post;
      Asterisk with Nortel i2002 IP Phones.

      I don’t go into incredible detail, but if you understand Asterisk and follow some of the resources I’ve linked to including the comments it’s not very hard.

      Good Luck!

  • RaùL March 12, 2010, 7:51 pm

    Hi Michael,

    Thanks for the Anser, i connect i2002 with asterisk, but the phone’s features dont work, i want to upgrade the firmware of the phone but i dont know how can i do that? u know something about that



    • Michael McNamara March 15, 2010, 11:25 pm

      HI Raul,

      You’ll only get very limited features… you should get dial tone (pick up the handset and then select the line on the phone) and you might get one or two other features, it’s very minimal.

      Unfortunately you can’t really upgrade the phone because you need a Nortel Signaling Server to perform the upgrade. The later SIP sets can be upgraded without the Signaling Server via TFTP and/or HTTP.

      Good Luck!

  • dsa1 April 8, 2010, 11:29 am


    i need help, i have configured my i2004, and the phone prompt to me the “tn”, but i don’t know where i can find it.


    • Michael McNamara April 9, 2010, 12:00 am

      You’ll need to get the TN information from your telecom technician or whomever supports your PBX (Call Server). The TN is defined within the Call Server and describes a device which is then assigned DNs (phone numbers).

      Good Luck!

      • dsa1 April 9, 2010, 3:50 am

        I asked to him, but the technician don’t know (u_u)’

        Can i find tn on freepbx, could you show the steps to follow?

        Thanks a lot

  • Sandy January 8, 2011, 10:04 am

    I need to configure a i2002 at a remote site. I have built a tn and assigned a dn at the pbx. When I connect the phone to the network at the remote site, will I need a user name, password, and activation key? If so, where do I get that? Also, what are the configuration steps?

    • Michael McNamara January 8, 2011, 11:02 am

      Hi Sandy,

      You’ll obviously need to configure the phone with an IP address (or DHCP) along with the S1, S2 and port values. Once the phone connects to the Signaling Server all you’ll need is the Node Number and TN information.

      Good Luck!

      • Sandy January 8, 2011, 1:12 pm

        ok, thanks

  • Jason June 30, 2011, 12:16 pm


    After reading your forum i was able to configure my dhcp server and switch. HP Procurve. The Phone are avaya 1120’s and 1140’s. I have not been able to get full dhcp to work, but partial dhcp works fine.

    However, i cannot seem to get the remote site to connect. I can ping the call server from remote, but the phones wont connect to it. there are only 8 users on that site, Do i need to configure the vlan on the remote switch?

  • Lolla January 6, 2012, 11:42 am


    I was hoping you could help me with this issue. I was setting up an I2004 nortel phone in our office and i got it going, put in all the necessary codes, tn;s, you name it, but for some stupid reason, i could not get it to give dial tone from handset when picked up directly or even when i pick up handset and click on the line key. Will just stay blank. But yet, dialtone only works when you press the Feature/Line Key which will automatically come up on intercom when handset is in cradle. What code am i missing? Is it something on the Telephone Manager under Functions, or is it a key? Please help.

    • Michael McNamara January 6, 2012, 6:43 pm

      Hi Lolla,

      What are you connecting the i2004 to? I’m guessing it’s a Asterisk based solution?

      If my memory serves me correctly you need to select the line (key/appearance) before you’ll get dialtone if you are connecting the i2004 to an Asterisk installation using the chan_unistim driver. If you are connecting this handset to a Avaya (formerly Nortel) Call Server such as a BCM50 or CS1000 then you need to check your configuration on that Call Server.

      Good Luck!

  • Anand January 19, 2012, 2:02 am

    I was hoping you could help me with this issue, I was connected i2004 IP phone,DHCP enabled,but through the phone ethernet port if i connect my laptop i’m getting 100mbps speed internet only, if i connect directly to the lan port its getting 1Gbps speed internet.

    could anyone please help me on this issue to get 1Gbps through 2004 IP phone

    • Michael McNamara January 19, 2012, 6:56 pm

      Hi Anand,

      The i2004 is only 100Mbps capable… if you check the switch port it’s connected to you’ll find that it will only connect to the switch at a max of 100Mbps. And in turn any device connected to the PC port on the phone will only be able to connect at a max of 100Mbps. You would need to replace your i2004 with an 1140e or similar.


  • John B May 8, 2012, 7:27 pm

    I bought a 2004 (NTDU92) off eBay for cheap. It has SIP f/w 0692D93 installed. I don’t need SIP and was wondering if it can be upgraded to a later UNIStim f/w manually via TFTP. Thought I’d ask before I tried and ended up with a brick.

    • Michael McNamara May 8, 2012, 10:35 pm

      Hi John,

      I believe there was a developmental SIP release for the 2002/2004 IP handsets that was used in Nortel’s Software Communications System (SCS). It wasn’t widely deployed and I’ve never personally seen it myself.

      You would generally need a BCM or CS1000 to upgrade/downgrade those IP phones. The newer 1100 series IP phones can be upgrade/downgraded with a TFTP/HTTP server.


      • John B May 9, 2012, 2:22 am

        The SIP-enabled f/w on this 2004 is currently being used on a CS 1000, and it seems to work fine apart from the handsfree button not working. I disassembled the whole thing and cleaned the contacts on the underside of the pc board, but it still doesn’t work. Anyway, in the f/w network config, there’s an option to specify a TFTP server IP address. That makes me think that it just might work. Hmmm. Decisions, decisions. Maybe I’ll wait until I get another 2004 off ebay as backup. Thanks for the reply!

  • Michael McNamara May 9, 2012, 9:40 pm

    That’s really interesting…. can you post the output from the isetShow command when run from the Signaling Server against the IP address or TN of the IP phone?

    You could try supplying a TFTP address and then see what boot file the IP phone tries to request when it boots up.


  • John B May 11, 2012, 2:35 pm

    Manual upgrade to 0604DCO via TFTP worked fine. The phone was looking for file 2004tftp.cfg. After I started a TFTP server on my LAN and made that file available with the 0604DCO info in it, it upgraded itself. But then when I reconnected to CS 1000, it downgraded me to DCJ! ARGH. Oh well, at least it still works.

    BTW, I’m just an end user at work with no access to (or knowledge of) the server side equipment. Been buying some extra phones to use at home over vpn connection, and to play around with a bit. The guy who actually handles the phone stuff has pretty much stopped answering my emails and calls, lol. I guess I’ve given him too much extra “work” with new TNs, terminal type changes, etc.

    Thanks for listening!

  • Tim Neill May 15, 2013, 10:10 am

    Hi Michael,
    Felling a little stumped…our company uses Nortel 1120E’s and I can set them up with no problem. I am running short of phones due to growth so our network folks sent me some new 1140E’s.
    When I go to set these phones up (same process as the 1120E’s) I get an “Invalid Type” each time I enter the Node # and TN. I performed the factory reset per other insturctions and see the phone reboot and go to the Node/TN….So wondering what I am missing? Does an 1140E use a different Node Type?

    • Michael McNamara May 15, 2013, 5:36 pm

      Hi Tim,

      When you configured the TN within the Call Server you need to specify 2004 as opposed to 2002.

      Good Luck!

  • Sam Kimpton June 24, 2013, 2:48 pm

    Hi, Michael,

    Love your site. After finding article, I thought you might be able to shed some light on a problem we’re having with our i2004 phones.

    I have a CS1000 pbx, and am using around 350 i2004 phones. Over the last year or so, we’ve had a large number of phones (25-30) stop working with the exact same symptoms. When plugging in the phone, we see the Speakerphone, Headset and Mute LEDs light up, but the voicemail light does not turn on like it normally should. After about 5-6 seconds, the three lit LEDs turn off, and nothing else happens. The display never shows the “Nortel Networks” name or anything else. A known working phone can be plugged into the same port with no problems.

    Any ideas on what could cause that? It seems that once this happens, the phone is completely unusable. I’ve never been able to get a phone to boot after that.

    Thanks in advance for any help,


    • Michael McNamara June 24, 2013, 3:57 pm

      Hi Sam,

      I believe you’re suffering from hardware failure… it’s a known capacitor issue if I recall correctly. I’ve even read how some folks have taken to fixing the problem themselves and report being successful.


  • dragosh November 15, 2013, 9:32 am

    hi i have a nortel ip phone 2002 and im trying to set it up to my network but it can”t connect to the dhcp server … we use elastix …please help

    • Michael McNamara November 17, 2013, 7:40 am

      If you don’t have a DHCP server available then you need to manually configure the IP phone.

      You can do so by striking the four soft keys at the bottom of the display when the Nortel/Avaya logo appears while booting.

      Good Luck!

      • dragosh November 20, 2013, 5:07 am

        i have dhcp server , but i don’t know what settings should i enable or desable …
        when i use the settings from this page it says server parse error,vlan fallback to default….i repeat i use a linux centos-elastics voip pbx… i have grandstream,x-light,zoiper completly functional only this nortel ip phone doesn’t work…. please help

  • al January 9, 2014, 3:36 pm

    Hi Michael,

    we got a one network. starting to use a provisioning sever for pxe and it is sending the provisioning server ip address to the phone on the network. trying to implement the nortel-i2004-b string to send a prov IP address to the phones. it does not appear that they are getting the provisioning server.

    Option 144 – ” Nortel-i2004-B;cachedip=n;vq=n; vmp=5;vlanf=n;pc=y;pcs=a;pcd=a;dq=n;dv=n;pcuntag=n;igarp=n;srtp=n; prov=;”

    • Michael McNamara January 9, 2014, 7:42 pm

      Hi Al,

      I believe it’s DHCP option 224 that you are looking for.

      Good Luck!