technology, networking and IP telephony
Posts tagged IP TELEPHONY
SIP Software Release 3.0 for IP Deskphones
Aug 16th
Avaya has released SIP software release 3.0 for their 1120E and 1140E IP deskphones. (There was no mention of the 1110E, 1150E, 1165E or 1200 series IP phones in any of the accompanying material).
Several enhancements have been included in SIP Release 3.0 for the 1100 series phones including User Interface and Preferences enhancements, Multi-user Login, Emergency Services support, USB device support, Wide-band Codec, Provisioning and Licensing.
The SIP software Release 3.0 for IP Deskphones also continues to improve the overall quality of the IP Deskphone software through the delivery of ongoing resolution of CRs. Numerous quality improvements have been delivered and 9 customer cases have been closed in SIP 3.0.
I’ve only performed very limited SIP testing with the 1120E, 1140E, and 1220 IP phones in non-production environments. I did notice a few feature called “Multi-user Login” which allows a SIP IP phone to connect to multiple SIP servers at the same time. Here’s the blurb from Avaya on the feature (it’s a direct quote from the release notes);
Multi-user Login
The Multiuser feature in SIP Release 3.0 allows multiple SIP user accounts to be in use on the IP Deskphone at the same time. Multiple users, each with their own account, can share a single IP Deskphone allowing each user to receive calls without logging off other users. One user can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone. You can register each account to a different server, and for each account, the IP Deskphone exposes the functionality available to that account. One account is considered a primary account and is used by default for most IP Deskphone operations. Each account is associated to a line key; the primary account is always on the bottom right line key of the IP Deskphone (this is the first key, Key 01), and an arbitrary key (including a key on an Expansion Module) can be selected for additional accounts.
The following operations are supported:
- Start dialing
- Place a call using the corresponding user account
- Answer an incoming call targeted to that account
- Initiate a call without pressing a line key (for example, by dialing digits at the idle screen and lifting the handset) uses the primary account.
A running IP Deskphone is associated to a single profile that represents one configuration of the IP Deskphone with all relevant persistent data such as preferences and call logs. A different profile is associated to each account used as a primary account. The IP Deskphone can store up to five different profiles; the IP Deskphone takes data from the profile associated to the current primary account. A number of configurations are independent of profiles and tied directly to an account making them available to that account regardless of the primary account you use (for example, voice mail ID).
The IP Deskphone receives and answers calls targeted at any of the registered accounts; the incoming call screen indicates who the call is for. You can place an outgoing call using any of the accounts; the account that you use is displayed on the dialing screen. When a call is active, information from both local and remote parties appear on the screen.
Regardless of which account receives the call, incoming call logs, outgoing call logs, and instant messages appear in a single list. The IP Deskphone indicates the local user in the detailed view of the entry.
Some features are only available to the primary account, such as instant messaging, retrieving parked calls by token, and establishing ad-hoc conference calls.
Please refer to the product bulletin and the release notes for all the details.
Cheers!
Avaya USB Headset Adapter humming
Jul 24th
I use the Nortel/Avaya Mobile USB headset with my laptop and 2050 softphone. On occasion I’ll use it on my 1140E desktop phone and have noticed a humming from time to time.
After digging through the net and all my documentation I came up with the following reference in one of the UNIStim release notes.
A constant humming noise is sometime heard through the headset when either the Enhanced USB Headset Adapter or the Mobile USB Headset Adapter is connected to the 1120E, 1140E, 1150E or 1165E IP Deskphone. The humming noise heard within the headset can be corrected by upgrading the Headset Adapter firmware to version 2.00.98 or greater.
The USB Headset Adapter firmware version 2.00.98 is available for download from the “Software Download” link under “Support and Training” on the Nortel website located at: http://support.nortel.com. The firmware is available for the 1120E, 1140E, 1150E and 1165E IP Deskphone models under “Phones, Clients and Accessories” as file Adapter3v2.0098.zip.
To load the version 2.00.98 firmware onto the USB Headset Adapter perform the following procedure:
- Download the firmware file Adapter3v2.0098.zip from the Nortel Technical Support web site
- Load the file Adapter3v2.0098.zip onto a PC
- Uncompress (unzip) the file to obtain Adapter3v2.0098.exe.
- Connect the USB Headset Adapter to the PC
- Start the Adapter3v2.0098.exe application to load the firmware onto the device.
Hopefully this helps someone else out. It took me quite sometime to locate any reference and I had almost given up.
I’ve placed copies of the zip archive and the readme file on my server.
Cheers!
UNIStim Firmware Release 4.2 for IP Deskphone
Jul 9th
Avaya has released UNIStim firmware 4.2 for their IP deskphones;
- 0621C7G for 2007 IP Deskphone
- 0623C7M for 1110, 0624C7M for 1120E, 0625C7M for 1140E, 0627C7M for 1150E and 0626C7M for 1165E IP Deskphones
- 0627C7M for 1200 Series IP Deskphones
- VPN Configuration Wizard release 01.00_00.25
The major change in this software release is the re-branding of the IP deskphone to Avaya from Nortel.
UNIStim 4.2 is the minimum software release that includes changes related to re-branding of the IP Deskphone software to Avaya from Nortel. All instances of Nortel branding within the IP Deskphone software including the start-up splash screen, User Interface elements, and Certificates have been changed to Avaya branding. In addition, the VPN Configuration Wizard software has been rebranded to Avaya
Please refer to the release notes and the product bulletin for complete details.
Cheers!
Update: Monday August 16, 2010
Avaya has re-released the bulletin because of a typo in the document.
Avaya IP Softphone 2050 Release 4.0
May 24th
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Avaya has released the IP Softphone 2050 Release 4.0 (Build 008) for the Microsoft Windows PC.
The following enhancements are now available;
- Support for BCM 50, 450
- Rebranding
- Node-Locked Licensing
- Secure Signaling using DTLS
- Secure Call Recording
- Incoming Call Pop-up Enhancements
The following issues have been resolved;
- (091210-67218/091216-70624) 2050 is not marking QoS values in packets (see Technical Advisory Section)
- (091030-43866) IP Call Recording stops working after retrieve call from Hold
- (091203-63291) Unable to configure annotation feature keys in Expansion Module.
- (091008-30561) i2050.exe process does not release GDI Objects
- (100224-05132) 2050 IP Softphone on CICM: Delay when hanging up from a call
- (100310-13208) Configuration tool does not support customized skins
- (100312-14320) Configuration tool errors when applying Node/TN info. The configuration tool will now allow empty values for any parameter in the config.ini file and will not overwrite the registry entry if it is blank. This allows customers to upgrade to new configuration settings without changing selected values such as the Node/TN information that may already be set in the registry.
- (100405-25547) Inconsistent behavior of IP 2050 Settings for first launch if ConfigurationTool
- (090812-96650) GN Netcom 8110 USB adaptor does not work on the docking station

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