Posts Tagged 1150E

Avaya IP Phone 1150E Stop Shipment

Posted by Michael McNamara in AVAYA, Nortel on January 31, 2010

It looks like another manufacturing issue with the Avaya/Nortel IP phones. I’m not sure if it’s just me but it seems there have been quite a few of these over the years. It looks like a hardware revision change (different flash memory) might be to blame.

If you recently purchased an Avaya/Nortel 1150e IP phone and that phone was manufactured between December 10, 2009 and December 25, 2009 you might need to RMA the phone. Apparently problems can appear when you try to upgrade the firmware/software on the phone.

In addition, if you recently purchased a new Avaya/Nortel 1150e IP phone you should not attempt to downgrade the firmware/software. There is now a minimum supported firmware/software version for all newly manufactured phones because of the hardware change.

You can view the official customer service bulletin here.

The 1150e IP phone is primarily designed as a Contact Center handset. It has no physical handset since Contact Center users traditionally use wired/wireless headsets. We have about 100 1150e IP phones deployed throughout the organization and have been very happy with the product.

Cheers!

1150E, AVAYA, IP TELEPHONY, Nortel

No Comments

UNIStim Firmware Release 3.1 for Nortel IP phones

Posted by Michael McNamara in Nortel, VoiceOverIP on January 5, 2009

call_center_corp_red_32bit We’ve been running on a very old version of firmware for the i2002, i2004, i2007, 1140e and 1150e for sometime now. We initially put a lot of time and effort assisting Nortel with troubleshooting the LLDP/ADAC integration between the Nortel Ethernet Routing Switches and the Nortel IP telephones. We had been running 0604DBG on the i2002 and i2004 models for the past 24 months with great success on about 350+ phones.

We have another large IP phone deployment coming up in the next few months and thought it would be a good time to upgrade prior to deploying potentially another 300+ IP phones.

We’ve just started upgrading our Data Center (our testbed if you will) with the latest firmware.

0604DCG for Phase II IP Phones (2001, 2002 & 2004),
0621C6H for IP Phone 2007,
0623C6J, 0624C6J, 0625C6J and 0627C6J for IP Phone 1110, 1120E, 1140E and 1150E respectively
062AC6J for IP Phone 1210, 1220, and 1230

I’m happy to report that everything appears to be working properly. The regular i2002 and i2004 handsets work fine. The 1140e works fine with the Plantronics Bluetooh headset and the 1150es still work fine in our three call centers. We are using LLDP/ADAC with all of our phones as a way to standardize their configuration. We utilize CRQM for Contact Recording and that seemed to work fine along with Contact Center 6.0 when used with the 1150e phones.

We did have one or two problems with the Default PVID changing on the Nortel ERS 5520 switch after the upgrade (power cycle). I initially thought it was related to our previous experiences with ADAC which I discussed in this post. However, this problem only involved the PVID and not the entire VLAN so additional testing will probably be required to try and isolate this issue.

I have yet to test either of the new provisioning options, including the new DHCP option (“Nortel-i2004-B”) or the new “Info Block” files retrieved over TFTP. I talked about the new DHCP options when firmware 2.3 was released back in May 2008. I’m curious if either of these options will help ease the initial configuration of the IP handsets.

You can find the release notes for the Nortel UNIStim Release 3.1 here.

Cheers!

1140E, 1150E, FIRMWARE, I2002, I2004, UNISTIM, VOIP

No Comments

Nortel IP Phones Broadcast Storm Advisory

Posted by Michael McNamara in EthernetRtngSwitch, Nortel, VoiceOverIP on December 17, 2008

i2002_ip_phone You’re going to have to read this document for yourself. Somehow its possible for an i2002, i2004, i2007, 1120e, 1140e and 1150e to throw a loop into the network when the devices are powered by external power supplies as opposed to using a PoE (Power Over Ethernet) switch.

As a rule of thumb I enable Spanning Tree with Fast Learning on all our edge switches since the auto MDI-X feature makes it very easy for a user or inattentive network engineer to physically put a loop in the connect by connecting to edge ports with the same patch cable.

Cheers!

Update: Thursday December 18, 2008

I’ve fixed the broken link above… Thanks Bob!

1120E, 1140E, 1150E, BROADCAST, I2002, I2004, I2007, LOOP, STORM

2 Comments

Succession Internet Telephone Type

Posted by Michael McNamara in Uncategorized, VoiceOverIP on December 7, 2007

There are only a few phone types defined within the Succession Call Server for all Internet telephones.

The vast majority of Internet telephones are defined as either “i2002” or “i2004“. The 1150e is a special phone designed for Call Centers and is defined as an IPACD The Wireless LAN phones (2210/2211/2212) should be defined as “i2004“. Here’s a list of phones and how their associated TN should be defined;