Comments on: Avaya IP Phone 1150E Stop Shipment http://blog.michaelfmcnamara.com/2010/01/avaya-ip-phone-1150e-stop-shipment/ technology, networking and IP telephony Tue, 07 Feb 2012 12:06:54 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Michael McNamara http://blog.michaelfmcnamara.com/2010/01/avaya-ip-phone-1150e-stop-shipment/#comment-5223 Michael McNamara Sun, 23 Oct 2011 14:58:57 +0000 http://blog.michaelfmcnamara.com/?p=1260#comment-5223 Hi Justin, I haven't seen a SIP firmware for the 1150e myself, all the Avaya/Nortel documentation mentions the 1120e, 1140e and 1165e but nothing about the 1150e. I would think there probably is a SIP firmware somewhere since Avaya's Contact Center software is being merged in with Avaya Session Manager which is an all SIP solution. Cheers! Hi Justin,

I haven’t seen a SIP firmware for the 1150e myself, all the Avaya/Nortel documentation mentions the 1120e, 1140e and 1165e but nothing about the 1150e. I would think there probably is a SIP firmware somewhere since Avaya’s Contact Center software is being merged in with Avaya Session Manager which is an all SIP solution.

Cheers!

]]> By: Justin http://blog.michaelfmcnamara.com/2010/01/avaya-ip-phone-1150e-stop-shipment/#comment-5203 Justin Fri, 21 Oct 2011 21:10:37 +0000 http://blog.michaelfmcnamara.com/?p=1260#comment-5203 Is there SIP firmware for the 1150E or just Unistim? Is there SIP firmware for the 1150E or just Unistim?

]]> By: Michael McNamara http://blog.michaelfmcnamara.com/2010/01/avaya-ip-phone-1150e-stop-shipment/#comment-2526 Michael McNamara Sat, 21 Aug 2010 17:56:27 +0000 http://blog.michaelfmcnamara.com/?p=1260#comment-2526 Hi Eli, You could post your problem over in the <a href="http://forums.networkinfrastructure.info/nortel-ip-telephony/" rel="nofollow">discussion forums</a>. Are the IP phones connected to the same LAN (same physical location) as the BCM and digital phones? You mentioned firewall to firewall VPN tunnel but I'm not sure if you're saying the IP phones are on the far side of the VPN tunnel and the BCM and digital phones are on the near side of the VPN tunnel. I've seen a lot of one-way-speech path issues over the past 10+ years... some are network related while others are software (i2002,i2004,SRG,BCM,CS1000) related. I would advise you to make sure that you have all the latest patches on the BCM... Nortel/Avaya use to make these available on their support website although I'm not sure if that's still the case. Outside of that you could try and isolate the problem when it occurs. Can you ping the IP phone that's having an issue from the BCM? Can you ping the BCM from the IP phone? (There's an option in the phone to ping if you're not aware). If you can perform a packet capture (port mirror) this can often help to identify the issue. It's a complex problem but you need to break it down into manageable parts and remove each of those parts from the equation, repeating the process over and over until you've located the issue. The easiest thing to start with is to make sure that the latest updates are applied to the BCM. You may also need to look at the VPN/firewall and make sure that the tunnel isn't intermittently dropping. The VPN tunnel is main mode tunnel right? Both sides can bring up the tunnel? (Main mode = static IP addressing on both endpoints). Good Luck! Hi Eli,

You could post your problem over in the discussion forums.

Are the IP phones connected to the same LAN (same physical location) as the BCM and digital phones? You mentioned firewall to firewall VPN tunnel but I’m not sure if you’re saying the IP phones are on the far side of the VPN tunnel and the BCM and digital phones are on the near side of the VPN tunnel.

I’ve seen a lot of one-way-speech path issues over the past 10+ years… some are network related while others are software (i2002,i2004,SRG,BCM,CS1000) related.

I would advise you to make sure that you have all the latest patches on the BCM… Nortel/Avaya use to make these available on their support website although I’m not sure if that’s still the case.

Outside of that you could try and isolate the problem when it occurs. Can you ping the IP phone that’s having an issue from the BCM? Can you ping the BCM from the IP phone? (There’s an option in the phone to ping if you’re not aware). If you can perform a packet capture (port mirror) this can often help to identify the issue.

It’s a complex problem but you need to break it down into manageable parts and remove each of those parts from the equation, repeating the process over and over until you’ve located the issue.

The easiest thing to start with is to make sure that the latest updates are applied to the BCM. You may also need to look at the VPN/firewall and make sure that the tunnel isn’t intermittently dropping. The VPN tunnel is main mode tunnel right? Both sides can bring up the tunnel? (Main mode = static IP addressing on both endpoints).

Good Luck!

]]> By: Eli Ripoll http://blog.michaelfmcnamara.com/2010/01/avaya-ip-phone-1150e-stop-shipment/#comment-2525 Eli Ripoll Sat, 21 Aug 2010 16:26:49 +0000 http://blog.michaelfmcnamara.com/?p=1260#comment-2525 Hi micheal, I know this isnt the right place to post a question, but i wasnt sure where i could go to ask. so here it goes. I have been reading oyour blog for a while and though you might be able to help. the issue i have been struggling for months now is we have a bcm 400 4.0 updates up to a few months ago. we have both digital and ip phones connected to the system we have on remote small office that is connect by a firewall-to-firewall vpn to the main office. our issue is that sometimes from ip phone to digital the digital phone caller will not be able to hear the person on the other line (ip phone) but the ip phone sometime can hear them. I was wondering if you have ever come across a similar situation. the way we have been able to work around it was to unplug the ip phone then plug it back on. one time we had to unplug the Digital phone then plug it back in. I know this is informal but figured i try to reach out since i havent been able to come up with anything. thanks Hi micheal, I know this isnt the right place to post a question, but i wasnt sure where i could go to ask. so here it goes. I have been reading oyour blog for a while and though you might be able to help. the issue i have been struggling for months now is we have a bcm 400 4.0 updates up to a few months ago. we have both digital and ip phones connected to the system we have on remote small office that is connect by a firewall-to-firewall vpn to the main office. our issue is that sometimes from ip phone to digital the digital phone caller will not be able to hear the person on the other line (ip phone) but the ip phone sometime can hear them. I was wondering if you have ever come across a similar situation. the way we have been able to work around it was to unplug the ip phone then plug it back on. one time we had to unplug the Digital phone then plug it back in.

I know this is informal but figured i try to reach out since i havent been able to come up with anything. thanks

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