Nortel has released the IP Softphone 2050 Release 3.4 (Build 3.4.003) for Windows PC.
The following enhancements are available;
- Support for Microsoft Windows 7
- Log file improvements
The following issues have been resolved;
- (090304-89596) IP Softphone 2050 freezes when calls are answered on Nortel USB Headset
- (081009-83319) IP Softphone 2050/3.3 One-way speech path
- (090903-09977) IP Softphone 2050 getting double DTMF tones on CS2100
- (090317-99855) New Call Voice Notification fails to say the CLID properly
- (090526-47034) Translation error in GUI – correct word “Release” in French, German and Spanish
- (090515-40414) Agent voice is recorded on IPCR after Mute key is activated
- (090510-36664) IP Softphone 2050 Logs have no limit in size
There were some qualifications that should be mentioned. The release notes specifically indicate that 64-bit versions of Windows XP, Windows Vista and Windows 7 are not supported although it doesn’t mention that they don’t work. The release notes also make mention that while the IP Softphone 2050 may run in VDI (Virtual Desktop Interface) from both VM Ware and Citrix Xen Desktop, neither are supported. I couldn’t imaging the potential issues of running a softphone in a VDI configuration but I guess someone has been toying with the idea.
We have about ten Contact Center users utilizing the IP Softphone 2050 v3.x with Contact Center 6 on a Nortel Succession 1000 4.5 Call Server. These users work out of their home and are connected across a Juniper SSL VPN SA4000 appliance utilizing Juniper’s Network Connect client software. We provide them an HP NC6900 laptop with all the software and they connect to their home network and Internet broadband. It’s been very successful so long as the Internet broadband connection remains stable.
You can find the complete release notes here and here.
Cheers!
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#1 by Wesley on December 4, 2009 - 11:50 am
Michael,
Do you use any bluetooth devices with your IP Softphone 2050, if so any recomendations, hints and tips?
Thx
Wesley
#2 by Michael McNamara on December 7, 2009 - 9:23 pm
Hi Wesley,
I don’t use a bluetooth headset on the 2050 but I believe bluetooth headsets are supported on the v3.x version of the 2050. The other part of the equation is going to be the laptop that you’re using.
I have a Plantronics Voyager 510 headset that I could probably try if you are curious.
Cheers!
#3 by Michael McNamara on December 8, 2009 - 10:28 pm
I performed a quick test tonight… pairing a Plantronics Voyager 510 Bluetooth headset with a HP Compaq 6910p laptop running Windows XP Service Pack 3 with Nortel IP Softphone 2050 v3.04.0003. I had no problem using the bluetooth headset. I wasn’t able to use the headset button to answer calls or go off-hook but the audio was very clear.
Here’s a quick screenshot of the audio configuration within the 2050 softphone;
Good Luck!
#4 by Wesley on December 9, 2009 - 9:26 am
Hi Michael,
Great and many thanks for tips!!
I haven’t bought any Bluetooth devices yet, but will get one in the near future and see what it will do for me.
Cheers!
#5 by Wesley on December 10, 2009 - 4:31 pm
Hi Michael,
I’ve been using the Softphone over the VPN and a few times I’ve noticed strange sytuation. While being in call the other person would tell me that my voice is cut and they could not hear me and I could experience the same issue form my side as well. Then it would come back again and everything would be fine. It’ll be happening more then once while being connected. At one point I’ve completely lost connection with CS1000 and it recovered itself in a few seconds again.
Have you experience any of these symptoms with softphone?
Cheers
Wesley
#6 by Michael McNamara on December 10, 2009 - 10:27 pm
Hi Wesley,
In my experience unless the softphone goes completely belly up, it’s the Internet broadband connection or VPN/SSL solution that’s usually at fault.
With that said there could have been an issue with the VGMC (Voice Gateway Media Card) that was serving up the RTP stream to your softphone at the time of the problem. The logs on the Signaling Server and VGMC cards should reveal any issues.
The new release of the 2050 softphone maintains a log of events which you should be able to find here (Windows XP);
C:\Documents and Settings\UserName\Application Data\Nortel\IP Softphone 2050\Logs
Good Luck!
#7 by Kolby on February 8, 2010 - 12:45 pm
When connected to the network the IP Softphone 2050 works great, but when taking it home it logs out after about 7 minutes. I am using Cisco VPN 5.0 to connect remotely to the network.
Any suggestion of why it would be logging me out?
#8 by Michael McNamara on February 8, 2010 - 7:11 pm
Hi Kolby,
You might want to post your question in the discussion forums.
I’m going to guess that your VPN tunnel might be disconnecting. If you start a constant ping to the Call Server does the the ping timeout at any time? Do you have any issues with the 2050 when you are running a constant ping?
It all depends on how you’ve configured your VPN infrastructure. Some will disconnect the tunnel after a certain amount of idle time. Different routers/switches/firewalls define which traffic will reset the idle timer differently. Sometimes only Tx traffic will reset the idle timer, sometimes both Tx and Rx traffic will reset the idle timer.
Good Luck!