I know I’ve been asked this question quiet frequently and I finally got around to digging up the answer. Here are the details from the Nortel technical configuration guide with a few grammar changes and some formatting thrown in.
You can factory reset a Nortel IP phone that is already running UNIStim firmware release 3.0 or later. You will need to be running the following firmware at a minimum for this procedure to work;
IP 1110 (0623C6E), IP 1120E (0624C6E), IP 1140E (0625C6E), IP 1150E (0627C6E), IP 1210 (062AC6E), IP 1220 (062AC6E), IP 1230 (062AC6E), IP 2001 (0604DCD), IP 2002 (0604DCD), IP 2004 (0604DCD), and IP 2007 (0621C6D).
The UNIStim firmware release 3.0 for IP Phones introduces the ability to restore an IP Phone to a “factory default” configuration. This can be useful when redeploying an IP Phone from one location to another, when starting to use an IP Phone with unknown history, or to reset to a known baseline configuration.
With UNIStim firmware release 3.0, and greater, the following keypad sequence is used to reset all provisioning parameters to a “factory default”:
[*][*][7][3][6][3][9][MAC][#][#]
Where the MAC corresponds to the MAC address of the IP Phone which can be found on a label on the back of the IP Phone.
Since a MAC address can contain the letters A through F, the letters A, B and C can be entered via the [2] key on the dial pad, and letters D, E and F can be entered via the [3] key.
For example, an IP Phone with MAC address 00:19:E1:E2:17:12 would be reset to “factory default” when the sequence **73639001931321712## is entered on the keypad.
Cheers!
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#1 by Gord on November 3, 2009 - 10:19 am
There is an error in the bulletin which will shortly be corrected. The “factory reset” key sequence does not work on IP Phone 2001/2002/2004. It does work on IP Phone 2007/11xx/12xx.
#2 by Michael McNamara on November 3, 2009 - 1:21 pm
Hi Gord,
Thanks for the update. I’ve confirmed that the procedure doesn’t work on an i2002 model.
Thanks!
#3 by Luke on November 24, 2009 - 6:18 am
Hello Michael,
We’ve had a rollout by BT in the UK, and the phones were ALL manually configured during the rollout by BT.
We’ve noticed a number of problems (pc port speed / duplex etc) and want to be able to “wipe” the configuration put on by BT and have all the settings roll out automatically on phone bootup.
We first send to the phones, a nortel i2004 B string, and then the rest of the settings are transferred via a tftp server using the .PRV files. This seems to work for all new phones ok but we have 1 problem…
Manual settings on phones, take precedence over automatically sent configuration, so we can never remotely correct problems made by the vendor who rolled these out, unless we can set all the configuration back to “auto”.
The easiest way I could think to do this was to factory reset all the phones? But ideally I don’t want to have to visit all several hundred phones to do this?!?
Is this something that can also be done remotely? We can SSH to the phones but that’s only so useful. I can even see a file named something like config.dat… and would love to be able to modify it, but can’t work out how to do that…
Have you got any ideas how we can set settings to “auto” remotely? Without manual intervention? This seems like an EXTREMELY basic thing to want to be able to do…
thanks in advance for any help at all. The only thing I can think of, would be to be within the vxshell (so dropping into the unix, and modifying the text in the configuration file…but obviously we can’t do that??)….
cheers in advance
#4 by Michael McNamara on November 24, 2009 - 5:56 pm
Hi Luke,
I’ll be straight up with you, to my knowledge there is no way to accomplish a factory reset short of physically visiting the phones.
It’s extremely important to configure the phone properly when it’s first deployed, else you could eventually end up having to re-visit every phone to verify its configuration. I also stage our IP phones (configure, and upgrade) before deploying them. It’s worked very well that we now have a standard configuration no matter the physical location of the device.
I’m assuming that you’ve asked BT, or had BT ask Nortel directly.
The real question is can you override the manual settings through the use of the Nortel-i2004-B string or the PRV files. I don’t believe you can but I’ll be honest and tell you I haven’t really played much with the Nortel-i2004-B string of the PRV files.
There are some discussions over on the forums that might be of interest; http://forums.networkinfrastructure.info/nortel-ip-telephony/
Sorry I couldn’t be of more help. Good Luck!
#5 by TK on February 24, 2010 - 7:13 pm
Hey Luke, you can SSH in? Where can I find the default SSH user/pass? Can’t find anywhere.
Thanks,
~TK
#6 by Luke on November 25, 2009 - 8:06 am
Hello Mike,
Thanks for such a speedy reply! That’s what I was expecting unfortunately as Nortel state that the order is as follows…
Manual (Highest priorty)
TFTP
Nortel-i2004-B
Nortel-i2004-A
Last auto received values (lowest priority)
I expect we’re stuffed and will have no choice but to visit each phone but thanks very much! :D
cheers
Luke
#7 by Curtis on January 15, 2010 - 9:27 am
Has the keypad sequence been released to factory-default the i2002 and i2004 phones? Can’t seem to find the bulletin.
#8 by Gord on January 17, 2010 - 10:48 am
There is no factory default sequence for IP Phone 2001/2002/2004 and will highly unlikely to be implemented now that those phones are manufacture discontinued.
#9 by Michael McNamara on January 17, 2010 - 11:49 pm
Thanks again for the feedback Gord.
While the phone might be discontinued I’m guessing there’s a huge install base of i2002/i2004 IP phones. And if Avaya/Nortel want to be successful it will be very important for them to avoid alienating their existing install base.
I only recently discarded the first generation i2004 IP phones, the purple Barney phones as we liked to call them.
We’ll obviously hear more come this Tuesday, January 19th.
Thanks!