Michael McNamara

There are currently 3 responses to “Nortel on Nortel”

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1. 1 On October 6th, 2008, Ru Wadasinghe said:

   Hi Michael,

   Thanks for your comments. When we looked at developing this website, we thought that the tools and Implementation STEPS would be the most useful for our IT peers. We would like to hear your feedback as we add content on an ongoing basis.

   Thanks.

   Ru
   Nortel IT

2. 2 On October 6th, 2008, Michael McNamara said:

   Hi Ru,

   Thanks for stopping by and leaving a comment.

   I think the Nortel on Nortel site is fantastic. I’m hoping you guys will expand the content as time goes on, especially with the real-world “best practices” and configuration guides. I’ve spoken to many a Nortel sales engineer, sales person, area manager, vice president, etc… Nortel needs to-do a better job of empowering it’s users. The Technical Configuration Guides that are currently being published are a great start… unfortunately they are NOT getting indexed by any of the search engines and appear to only be accessible to registered users.

   Look at Cisco, if you put almost any topic into a search engine about any Cisco gear, be it configuration or feature set you almost always get a result where Cisco’s website is in the top 5 results. Nortel needs to optimize their content for search engines so users can find the information they are looking for, be it comparing two products, of trying to figure out how to configuration something.

   This blog itself is partly successful because of the void of knowledge and information available to Nortel customers. I’ve been told that Nortel customers are extremely loyal, however, Nortel also needs to work on expanding that customer base and not just relying on it’s existing customers. As more and more folks look to VoIP, Nortel has an obvious foothold with legacy Meridian-1 phone systems. Nortel should be leveraging that position to outsell it’s competitors especially when a Nortel phone system is already in place.

   I’ll be sure to drop you a line as time goes on.

   Thanks again!

3. 3 On October 26th, 2008, Michael said:

   Good to see Nortel making improvements when it comes to documentation, though they are still playing catch-up. The Technical Configuration Guides, the launch of Nortel Press and now Nortel on Nortel giving a view on how they use their products internally are steps in the right direction. Needless to say Cisco have been doing this for years with Cisco Press and Cisco on Cisco (previously Cisco IT@Work).

   Cheers

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