Comments on: Factory Reset Motorola Wireless LAN Switch

By: A.V.A.G.O

A.V.A.G.O — Wed, 14 Sep 2011 08:22:18 +0000

Copy the CFG file from the switch that worked if you can and then drop it on to the switch it has failed over too, only change you might have to do is the IP, assuming the switch it has failed over too is the RS-wsxxx,

By: A.V.A.G.O

A.V.A.G.O — Mon, 12 Sep 2011 14:10:09 +0000

There is a patch for the butterfly switches
WS5k_domfix.cfg I think – What version of the software are you using ?

By: A.V.A.G.O

A.V.A.G.O — Mon, 12 Sep 2011 14:04:43 +0000

Don’t thik it is CLI on the RFS600

The default username and password are
admin and superuser respectively.

By: A.V.A.G.O

A.V.A.G.O — Mon, 12 Sep 2011 13:58:42 +0000

Sorry forgot to ask
is it a 128 or 256MB DOM ?

By: A.V.A.G.O

A.V.A.G.O — Mon, 12 Sep 2011 13:57:08 +0000

do you have an FTP server i can drop the file onto ?

By: duracell

duracell — Thu, 28 Jul 2011 11:36:41 +0000

Hello
We are grateful if you help me with an image (Ghost or Acronis) to put the “DOM” the symbol ws5100
Thanks

By: A.V.A.G.O

A.V.A.G.O — Thu, 21 Jul 2011 05:23:09 +0000

I have found my notes so here goes.
1) Identify the switch that has failed primary or secondary unit, From the working unit if possible remove the DOM ( Disc on Memory ) flash chip from the primary IDE channel.
2) install to a PC and using ghost make an image of the DOM,
3) replace the working DOM back into to the switch it was removed from, Power up and put back into service.

To Create a DOM.

1) ensure PC is shut down
2) connect Dom to spare IDE port and power lead
3)boot PC ensuring Ghost Boot disk is inserted.
4) Accept opening splash screen
5) Select Local
6) select Disk
7) Select from Image
8) Select image file location
9) select the drive the image is going to be recovered to eg 128MB / 251MB
10) start process
11) observe copy process completes 100% without any crc failures
12) quit ghost and power down PC
13) remove the dom from the PC and install into the switch
14) connect PC to DB9 ( serial port ) using standard null modem cable, run hyper terminal or procom or simlar with the following 19200,8,N,1
15) power the switch up and observe the boot this can take up to 2mins to display any information on the screen.

If the switch that failed is the primary switch and you have used the backup switch ( RS ) to create the image
you will need to add the licensing information back into the switch, the key should be either on the documentation or on the back of the switch, If you do not have either you will need to contact Motorola tech support via the web fill out the form with the serial number of the unit, they should be able to provide you with the license key.
Hope this helps – its worked for me a few times, please note this is only a guide and it is at your own risk.

*** Once you have a working unit make a ghost image of both primary and secondary units ****

Regards

By: A.V.A.G.O

A.V.A.G.O — Tue, 21 Jun 2011 14:09:48 +0000

There are two type of DOM in the WS5XXX switch one called the butterfly and the other escapes me. but there is a 128mb and a 256MB. Anyway I had a problem with a WS5000 where the DOM had become corrupt. As the unit had no service contract on it, I decided to have a go and fix it.

I had a working image on CD V1.42.0.52 I then removed the DOM and using an IDE cable pc to laptop ide ( made myself ) I then put the dom into my PC as a slave, formatted it and then used Ghost to put the image back on to the DOM, fingers crossed it worked, Then once it was all working I proceed with the upgrades to the current level for the switch. I do have some instruction somewhere, which I will post when I can find them.
As with all things If you do try this method, it is at your own risk.

By: Michael McNamara

Michael McNamara — Fri, 27 May 2011 12:24:31 +0000

Hi Anne,

The IDE DOM (flash) is usually the part that fails on the WS5000 first and it would seem that you have some corruption on yours that’s causing your issues. I’m not sure but you might be able to get Motorola to repair the WS5000 if you ship it back to them, although I’m not sure if the WS5000 isn’t EoL and EoS.

With respect to your other question… have you ever tested the failover to your redundant WS5000? Do you have the same VLANs mapped to the WS5000R that you have mapped to the WS5000? You obviously have a configuration issue if you are failed over but unable to communicate. Assuming the WS5000R is configured properly I would look at your wired network and make sure that everything is correct there. A word of caution… DO NOT reboot the WS5000R while the WS5000 is down… the WS5000R maintains the license (copied from the WS5000) in memory. If you reboot the standby/redundant while the primary is down you won’t have any license to run the Access Ports.

Good Luck!

By: anne

anne — Thu, 26 May 2011 15:00:19 +0000

I have been through this whole log and everything I try aggravates my WS5000 and makes the problem worse. It is currently failed-over to the other WS5000, which isn’t allowing anyone to travel past the switch (even though the MUs are connecting). On the main WS5000, I attempted a reset/then restore configuration and now I’m getting this “psql: FATAL: database “bfly” does not exist” message over and over. Even if I shut the device down it will not recover.

Is it DEAD??