technology, networking and IP telephony
IP Phone Administration Password
I can remember searching for hours trying to located these two “default” passwords for the i2007 and 1100E series IP phones. Hopefully this will make someones jobs a little easier.
In order to access the configuration menu of the Nortel i2007 IP phone while the phone is booting you’ll be challenged to enter the “Administration Password”. The following key sequence should work;
2, 6, 5, 6, 7, *, 7, 3, 8, OK
In order to access the configuration menu of the Nortel 1110/1120E/1140E/1150E IP phone while the phone is booting you’ll be challenged to enter the “Administration Password”. The following key sequence should work;
2, 6, 5, 6, 7, *, 7, 3, 8, Down
If the Nortel 1110/1120E/1140E/1150E IP phone is already running (connected to a Nortel Succession Call Server / Success Remote Gateway) you access the configuration by pressing the Services key twice and select the Network Configuration option.
Cheers!
Related posts:
- #4 written by Michael McNamara 3 years ago
Hi Dan,
If you’re already at “Starting DHCP…” you’ve missed the opportunity to get the phone into configuration mode.
I would suggest you read this article. You need to strike the four softkeys at the top of the phone when it displays the word “Nortel”.
Cheers!
- #5 written by Justin 3 months ago
- #9 written by Michael McNamara 3 years ago
Hi Dan,
I realize the i2002/i2004 doesn’t really look anything like the 1120e/1140e but the configuration is fairly similar. I’m not in the office to actual test this but if my memory serves me correctly you should strike the four software keys (left to right) just below the display once the Nortel logo appears after power cycling the phone.
Depending on the version of firmware you may also be able to configure the phone by pressing the Services key and selecting Network Configuration.
Once I’m back in the office (later in the week) I’ll confirm that I’m not sending you on a wild goose chase.
Cheers!
- #10 written by Dan 3 years ago
- #14 written by Michael McNamara 3 years ago
Hi Alberto,
Your post is vague but I believe it sounds like you can’t find the S1 values within the phone configuration.
If the phone is set for Full DHCP it will not prompt you for the S1 value because it expects to get that value from the DHCP server. I would suggest you disable DHCP on the phone and statically configure everything connecting to the phone to a simple access (VLAN) port. That will help you prove the phone actually works.
I would also suggest you reference the following post, if you haven’t already;
Nortel i2002/i2004 Internet TelephoneIn that post I go over all the phone configuration options for an LLDP-MED (Automatic Voice VLAN support) configuration. You should notice that there is no “S1 IP Address”, “S1 Retry” or “S1 Port” values because Full DHCP is enabled.
While your using an 1140e the configuration options are nearly identical to the i2002/i2004 phones.
Good Luck
Hi Adam,
I’m assuming that you’ve lost or don’t know the admin password. I guess you’ve tried the password above and it doesn’t work? Hmmm… I can only guess that there is some procedure but I don’t believe it’s currently documented (probably helps to keep the phone from walking off the site if it’s useless to anyone that might take it). I would suggest you contact your voice reseller and they will probably be able to help you.
Good Luck!
- #17 written by Frank 2 years ago
Hi i just bought a semi used nortel (new out of box) 1140e from a company that was going out of buniness. but i cannot seem to get into the config menu at ALL. i have tried pressing the 4 softkeys when “nortel” is displayed but when it do that it just hangs with the “nortel” just sitting there. can someone please help? also when i hit services twice there is a code there but hitting ok does nothing.
if i just let it boot it just tired to get dchp and returns a parse error.
Hi Frank,
When the “code” box pops up enter the administrative password included in the post above. That should get you into the configuration menu and allow you to configure the phone.
As a side note, unless you have a Nortel Succession or BCM system you’ll probably want to load the SIP firmware so you can connect the phone to a SIP provider or any other number of telephony vendor solutions.
Good Luck!
- #21 written by Frank 2 years ago
Well i actually got my 1140e’s loaded with the SIP firmware. they are working good so far.
I also have 2 1150e’s which from what i can tell do NOT support SIP firmware as they are more callcenter phones. I would like to sell them or trade them for SIP complaiant phones. Do you know where the best place to look for someone that would be intrested? i hate using EBAY, i guess i could put them on craigslist.
Thanks.
- #23 written by Adam 2 years ago
- #25 written by Adam 2 years ago
I have upgraded the SIP firmware, and in this new firmware the admin password is not the default (as you have above, which previously worked on the same phone). I hope nobody has fiddled with it – trying to track down some way to reset it now.
(Have done the soft reboot method, Press the following buttons in sequence:
mute key
up arrow button
down arrow button
up arrow button
down arrow button
up arrow button
mute key
9 on the dial pad <– after this point the phone will be in a kind of diagnostic mode – press the keys if you want
release <– pressing the release key will drop you out of the diagnostic mode, and reboot the set.)- #26 written by Adam 2 years ago
- #28 written by Jephph 2 years ago
The method to factory reset a Nortel 1140 set is:
**73639[MAC]## – where [MAC] is the MAC address of the phone using the 2 key
for A/B/C and the 3 key for D/E/F. You can also think of it as **RENEW[MAC]##.
You can enter this at any time once the IP Phone is powered up. If you have the phone
configured for “Live Dial Pad” on a CS 1000, then it must be turned off for this
sequence to work. - #30 written by Nickolas 1 year ago
Hi Nickolas,
Your question isn’t really on topic for this blog post.
I would suggest you post over on the discussion forums with your specific problem and hopefully someone will be able to help.
You might want to either search or review some of the discussion threads that have already covered LLDP-MED;
http://forums.networkinfrastructure.info/nortel-ethernet-switching/lldpadac-on-ers-5500-with-avaya-ip-phones/Good Luck!
- #32 written by Damien Luke 1 year ago
- #34 written by Jameel 10 months ago
- #36 written by Frank 10 months ago
Hi Frank,
You can check here for additional information;
http://blog.michaelfmcnamara.com/2009/10/factory-reset-nortel-ip-phone/
Good Luck!
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